Overall nice people, but I really doubt their skills on the cars. I went there for a smog fail test and they charged me $65 for that, which I think is kind of reasonable. However, the real problem is they told me that my coolant is probably leaking at the freeze plug so that coolant got into the catalytic converter and destroyed it. I was thinking, oh, freeze plug is at the back block of the engine, how could it even get into the combustion chamber or poured into the catalytic converter? I guess the only way for it to do that is a leaked head gasket? Then they showed me the part number online for the catalytic converter. However, since it's California, none of the aftermarket thing is legal. But they told me a whole wrong reason for that. The real reason is that the engine family number don't match, but what they pointed out to me is the Model Year on the VIN don't match, which sounds weird at the first place. So I wonder if they do know how that works lol. For the so-called diagnostic they just visual check the bottom of the car and come up with the conclusion. They don't even check the inlet and outlet temperature to see if the catalytic converter is actually out. Or do an check on the oxygen sensor to see if something else is wrong. I don't think it is the proper way to do that.
So after that they suggest me retire the car, and they don't want to charge me for the aftermarket catalytic converter because they said it will still fail me. In this case I considered them as very honest guys. So overall, they are nice and honest, but probably need some improvement in the techniques and skills.
Update: Add one star for they seeing this evaluation and call me back trying to resolve the misunderstanding.
In the phone the technician explained that I misunderstand what they tried to told me. He stated that the freeze plug has nothing dealing with the catalytic converter, the cat is just simply out. And the freeze plug is leaking is some other issue. In this case, I think they hold their responsibilities on customers. However, still, I'm pretty sure they stated the issue wrong to me (they are not lying to me just probably didn't figure out the problem at the first place or just simply I listened wrong, which is not that likely), but considering their phone call, I do value them as good mechanics. read more