Absolutely horrendous food and customer service. Made a reservation the day before Valentine's Day, and upon arrival had to sit around for 1 hour because they were "too busy" (half the restaurant was empty). They finally sat us in a back dining room that was freezing cold and when we asked if they could adjust the heat, the waitress told us how the heat did not work in that room. Cool, seat your customers willingly in a room you know doesn't have heat in the middle of the winter... When I asked about moving into the main dining area since it was much warmer, the waitress got snappy with me and told me in a condescending tone how they are "too busy" and cleaning off the newly opened table would "take too long". It was cleaned off not even a minute later by another staff member. We then asked again if we could switch to that table 10 minutes later, and our waitress again said "we are busy, that table won't be ready for a while" before abruptly stopping and telling us in a nasty tone how we could "grab everything and move ourselves to the new table then".
Then it came time to order drinks and the waitress had no clue what sorts of beverages they offered. Repeatedly said they did not have the kinds of beer we were asking for despite us seeing them in the refrigerator behind the bar. We finally went to order food where the menu was limited to 3 mediocre options. 4 of us ordered the $40 "surf n' turf", and were later informed 5 minutes after ordering, that they only had 3 steaks left, forcing one of us to pick something else. Each steak came out very well done despite us all ordering our steaks rare-medium. The steaks were incredibly poor quality and chewy. The shrimp was rock hard. The mashed potatoes were plated with a gravy well in the center, yet the kitchen did not include any gravy. When we asked if we could have gravy for our mashed potatoes the waitress said "yeah I guess if you want" again in her condescending tone. Pretty sad if you limit your menu to 3 items for Valentine's Day and can't even perfect them. Came time to order their "Valentine's Day" dessert specials and they told us they ran out of ice cream.
Overall this place is a joke. A kitchen that managed to make every ingredient taste like it lost the will to live. No coordination between staff members. No consideration or respect for the comfort of their customers. This was not a one night slip up. It was a failure in planning, execution, and basic hospitality from start to finish. The level of incompetence required to serve food like this confidently is almost impressive. If this is how they operate on one of the most predictable, high volume nights of the year, I can't imagine what a normal evening looks like. Do yourself a favor and eat somewhere else. read more