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    Black Diamond Auto Group

    4.0 (8 reviews)
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    4 months ago

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    5 months ago

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    2 years ago

    I bought a used car and Rigo made the buying process very easy and fast. I would buy a car from them again.

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    AutoNation Honda East Las Vegas

    AutoNation Honda East Las Vegas

    3.7
    (457 reviews)

    That's fantastic! I think we can build around that. How about something like this: "I had an…read moreexceptional experience at the dealership. I began my service with Alex, who was great, but it was Isaiah who truly blew me away. He went above and beyond--listened carefully to my needs, addressed everything quickly, and left me truly impressed. From start to finish, the service was top-notch. I give them 100% and would absolutely recommend them." Ask for Isaiah you'll see for yourself .. thank you fellows for your great service!!!!! Keep up the great work!!!! All the b

    Purchased a Civic type R on October just never got to posting my experience which was awful from…read morestart to finish. Went to buy a 2018 Gray Honda civic type R, however when I was being shown one the color which was Black & was definitely not right but the sales rep. was certain it was just color difference in online photos, I took the car for a test drive clutch felt like it was slipping in first gear but she was insisting that it was just my imagination and it went through their inspection and passed. After half way through signing the sales manager introduced himself to me only to tell me then that the car I test drove was not the 2018 but the 2021. when I asked to go see the car I was half way through signing for I was in disbelief. The 2018 in the right color was in terrible condition it needed to replace the Driver side fender, Battery, Brake pads, and all 4 tires!?!? I ended up buying the 2021 after that. A month of ownership the fork throwout bearing for the clutch goes out, Their is no clutch face left, oxygen sensor needed to be replaced as a check engine light was thrown on the dash and my serpentine belt was cracked!? After I had all of those taken cared of I immediately cancelled my Extended warranties they had sold me as well as my oil changes. DO NOT BELIEVE THEIR INSPECTIONS ON THEIR INVENTORY. HAVE A TRUSTED TECHNICIAN YOU KNOW DO ONE FOR YOU. Do yourself a favor and stay away from AutoNation, Carmax & Carvana they are all the same. The only good thing with them is when you sell your car avoid buying a car from them. I'd give them no stars if I could just a awful experience from being to end.

    Queen Motorcars

    Queen Motorcars

    2.6
    (98 reviews)

    Great experience buying my first car here! The team was super helpful, answered all my questions,…read moreand made the process easy. Big thanks to Julio for going above and beyond to help me get my dream car. Highly recommend!

    My experience with Queen Motorcars:…read more I had my car in the shop for repair because it was involved in a hit-and-run. I thought it would be better to buy an old used car instead of renting a car. I didn't think I could afford the $ 500-a-week rental fee. I went to Queen Motorcars, and a Mercedes-Benz was listed for $3,995. I ended up putting a 3k required down payment with a 5K loan at 12% interest for 3 years. I paid it off in 8 months. They also included a $ 1,900.00 Sonsio transferable contract on the invoice that they said I HAD to pay for. They had assured me that I could transfer that contract. If I sold the car, I was walking out of the place until they said that. I test drove the car in daylight, and besides the "as is" trap, I am not a car guru to know how a bad car drives. They told me about the hood latch and the wheel inflation sensor. After I went home and looked over my paperwork, they had also included $1,300 that was nowhere stated in the documents as what it was. I went back to ask about the discrepancy amount, and they told me it was a dealer's fee. After two weeks, an engine light they had turned off came on, and I ended up paying over 5K in repairs, such as an exhaust manifold and oil leak issues. However, those issues are understandable in "as is" vehicles. However, the low-beam headlights are not. I did not drive the car at night, and the two times I did it were on high beams. I did not know it was on high beam. I took the car to PB, and they informed me that the car was in a car accident and that they had put the wrong headlight in the car, which fried the fuse circuit board for the low-beam headlights. Queens Auto Sales did not tell me about the car accident or the light issue, which is illegal to sell a car without working lights. They are guilty of predatory lending. How did I get approved for that loan when I already had a car loan, several credit cards, and a mortgage? They must have lied to the finance company about my income. I went back to try and see if they would buy back the car from me for at least 4k. The market value for this car is 8k. They said they would give me 500.00 for it! I should not have done all the repairs, but I did not want to ruin my car-buying credit by voluntarily surrendering it. If anyone knows an attorney who can help me with this, I would appreciate it.

    Auto Vision

    Auto Vision

    2.6
    (18 reviews)

    Honestly I'm not sure how they got 4.9 stars reviews () When we called to check prices Henry…read morepromised us one price out the door. we explained to Henry that we will be driving for over 40 minutes each way.of course when we got there he completely forgot what he promised and raise the price up with few thousands. Don't waste your time just be aware for the sneaky sale technique

    I purchased my vehicle on March 16, 2026. At first, everything was going smoothly. I also bought a…read more2-year warranty. The car is a 2014 Toyota Scion xB, and it seemed fine during the test drive. However, on March 28, I noticed that whenever I stopped at a stop sign, the engine made a strange noise. Something didn't feel right. I texted the salesperson, Melanie, but received no response. I then went to the shop and explained the issue. They test-drove the car, and I also mentioned that I had already filled the gas tank twice within a week. They told me to bring the car back the next day. I brought the vehicle in early the following morning. They said a mechanic would fix it, and later they called to say the car was ready. This was on March 29, 2026. However, it was a late call, and I didn't have enough time to pick it up. After two days, the check engine light came on. I texted Henry, and he told me to bring the vehicle back. On March 31, 2026, I dropped it off again. They said they would fix it, but after leaving it there all day, nothing was repaired. Instead, they told me to come back early on April 3. I returned again, having to use Uber, which was very frustrating. It's disappointing to buy a vehicle with engine problems, especially since this dealership was recommended by my cousin. I trusted them, but they have not been helpful at all. I have a 5-year-old child who needs to get to school, and I also need a reliable vehicle for work. I'm worried about my safety--what if the engine fails completely? The check engine light is still on, and it feels like they don't care. I plan to report this to the DMV because of their lack of action and concern for customer safety. I strongly advise others not to buy a vehicle from this place. If you do, make sure to bring an expert mechanic to inspect the engine. They don't even provide a proper service history of the vehicle. I hope they learn to treat customers better, but based on my experience, they do not care. Once you purchase a vehicle, they only seem interested in getting good ratings. I have since deleted the positive review I left for my salesperson, Melanie, because they did not help me at all.

    Fairway Chevrolet Truck Mega Store

    Fairway Chevrolet Truck Mega Store

    2.5
    (432 reviews)

    I want to start by saying the sales rep was extremely kind, friendly, and not pushy at all. She…read morereally listened to what I was looking for and helped me find a vehicle that matched exactly what I wanted in terms of comfort level and storage space. The only reason I'm giving 2 stars instead of 1 is because of her. Unfortunately, the experience after that really brought everything down. I was told the vehicle had been detailed, but when I picked it up (around 11:30pm), it was very dirty. There wasn't visible trash, but there were fingerprints and smudges all over the interior, and the windows and mirrors were extremely dirty. I ended up having to hand wash the car myself inside and out. I also found a scratch about 6 inches long on the hood that I hadn't noticed before. I called two days later to speak with the sales associate to address the condition of the vehicle and the scratch. I was told I would receive a call back, but it has now been two more days with no response. I also didn't appreciate being asked to get car insurance on the vehicle before the numbers were even finalized. It made me feel more obligated to go through with the purchase. She did a great job during the sales process, but the follow-through and overall delivery experience really missed the mark. I would strongly encourage future customers to thoroughly inspect their vehicle inside and out before leaving the dealership, confirm any cosmetic issues in writing, and make sure all numbers are finalized before setting up insurance. Learn from my experience and double-check everything so you don't end up dealing with the same frustrations. Updated Review Updating my original review. I originally had some concerns after picking up my vehicle late at night. The car was dirtier than expected and I later noticed a light clear coat scratch on the hood once I saw it in daylight. I contacted the dealership about it and we scheduled an appointment for Friday to take a look at it. I'm happy to say they took care of the issue and buffed out the scratch, which I really appreciated. They made the situation right and that goes a long way with me. I also want to give credit to the sales representative who helped me from the beginning. She was extremely kind, friendly, and never pushy. She listened to what I was looking for and helped me find a vehicle that matched exactly what I wanted in terms of comfort and storage space. I would definitely recommend asking for Jordan Pfluke if you're shopping here. This dealership stood behind the vehicle they sold and made sure the issue was corrected, which I respect. Because of that follow-through, I'm happy to update my review to 5 stars.

    EFFICIENCY AND TIMING IS OFF!!! Honestly, I've brought my car here before, and everything was fine,…read morethe people are nice, but the business is ran horribly in the service department. Like I brought my car up here seven days ago have to pay for a new battery, Fine whatever ! but the battery isn't the issue is something underlying that's the issue and they have a backed up system with no number accountability. So you don't know when your car is gonna get fixed. They don't know when the car is gonna get fixed. NOBODY KNOWS! They're way too many cars, and not enough mechanics, and it's just taking a long time for everything. It's not an efficient program being run here. So I do not recommend bringing your car here if you need your car done in a quicker timeframe with a proper system.

    Charlie Cheap Car

    Charlie Cheap Car

    3.6
    (130 reviews)

    They sold me one of the best vehicles I ever owned! It's my first truck and I'm very happy with it…read more It's a 2001 Ford F150 Lariat 4 by 4 and it's in great shape. It did need most of the fluids changed and the AC charged. It is 25 years old and I expected to have to do some work on it, but the body and inside is in beautiful condition. These guys were super nice and even had someone I could call for a good deal in insurance! Highly recommend!

    My experience with Charlie Cheap Car has been extremely negative, and I strongly encourage anyone…read moreconsidering buying a vehicle from them to do their research first. Based on what I personally experienced, I would not purchase another vehicle from this business and would not recommend them to friends or family. The way my situation was handled has caused me significant frustration, stress, and expense. I won't go into every detail publicly because the matter is now being addressed through legal channels, and I also intend to file complaints with the Better Business Bureau and other appropriate organizations. If you are considering doing business with Charlie Cheap Car, I strongly recommend researching the dealership and its management, reading other customers' experiences, asking questions, and carefully reviewing every document before signing anything. If sharing my experience prevents even one person from going through what I went through, then posting this review was worth it.

    Black Diamond Auto Group - car_dealers - Updated August 2026

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