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Black Diamond Auto Group

4.0 (8 reviews)
Closed • 9:00 am - 5:00 pm

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2 years ago

I bought a used car and Rigo made the buying process very easy and fast. I would buy a car from them again.

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DriveTime Used Cars

DriveTime Used Cars

(111 reviews)

Downtown

My sons, husband and I stopped in yesterday early evening after applying online and receiving…read moreapproval to purchase a vehicle. We were immediately greeted by a friendly, efficient and attentive salesman. He made the entire process super easy and painless. He was honest and straight forward from start to finish. Based on how much we had to put down for the down payment combined with my credit score, garnered me a nice 2017 Kia Soul Plus. It has low mileage and is in like new condition. I recommend Drive Time. We went on a test drive around the block. I think we spent maybe two hours there. The young lady working in the front office and handles the documents was friendly and nice. Overall we had a positive experience with excellent customer service.

I purchased a used 2017 Jeep Patriot from DriveTime Las Vegas on December 3, 2025. Within days of…read moretaking possession, the vehicle began experiencing problems with the braking system. I took the Jeep to the DriveTime-authorized SilverRock repair facility during the first 30 days. Unfortunately, the brakes were not repaired completely or correctly. During that service visit, the mechanic also reported: * Noticeable rust underneath the vehicle * The need for all fluids to be flushed * Concerns regarding overall drivability Now, as a fairly new purchase, the vehicle continues to drive improperly and most recently the CHECK ENGINE LIGHT HAS COME ON. When I attempted to get assistance beyond the warranty process, I was repeatedly told only to take the car back to the same repair shop, with no direct involvement from DriveTime as the dealer. For a vehicle financed directly through DriveTime, I expected a safe and reliable car. Instead, new mechanical issues keep appearing right after purchase. This has been a very concerning experience so far.

Fairway Chevrolet Truck Mega Store

Fairway Chevrolet Truck Mega Store

(423 reviews)

Downtown

I want to start by saying the sales rep was extremely kind, friendly, and not pushy at all. She…read morereally listened to what I was looking for and helped me find a vehicle that matched exactly what I wanted in terms of comfort level and storage space. The only reason I'm giving 2 stars instead of 1 is because of her. Unfortunately, the experience after that really brought everything down. I was told the vehicle had been detailed, but when I picked it up (around 11:30pm), it was very dirty. There wasn't visible trash, but there were fingerprints and smudges all over the interior, and the windows and mirrors were extremely dirty. I ended up having to hand wash the car myself inside and out. I also found a scratch about 6 inches long on the hood that I hadn't noticed before. I called two days later to speak with the sales associate to address the condition of the vehicle and the scratch. I was told I would receive a call back, but it has now been two more days with no response. I also didn't appreciate being asked to get car insurance on the vehicle before the numbers were even finalized. It made me feel more obligated to go through with the purchase. She did a great job during the sales process, but the follow-through and overall delivery experience really missed the mark. I would strongly encourage future customers to thoroughly inspect their vehicle inside and out before leaving the dealership, confirm any cosmetic issues in writing, and make sure all numbers are finalized before setting up insurance. Learn from my experience and double-check everything so you don't end up dealing with the same frustrations. Updated Review Updating my original review. I originally had some concerns after picking up my vehicle late at night. The car was dirtier than expected and I later noticed a light clear coat scratch on the hood once I saw it in daylight. I contacted the dealership about it and we scheduled an appointment for Friday to take a look at it. I'm happy to say they took care of the issue and buffed out the scratch, which I really appreciated. They made the situation right and that goes a long way with me. I also want to give credit to the sales representative who helped me from the beginning. She was extremely kind, friendly, and never pushy. She listened to what I was looking for and helped me find a vehicle that matched exactly what I wanted in terms of comfort and storage space. I would definitely recommend asking for Jordan Pfluke if you're shopping here. This dealership stood behind the vehicle they sold and made sure the issue was corrected, which I respect. Because of that follow-through, I'm happy to update my review to 5 stars.

Ethan managed to surprise me by being very knowledgeable on trucks. Helped me understand the…read moredifference in towing capacity and the rear axle you choose. It makes a pretty big difference I. Fuel economy as well. He also understands finance and the management staff her I believe his name is Freddy is exceptional. Highly recommend!

Black Diamond Auto Group - car_dealers - Updated May 2026

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