Desiree, was our checkout agent at our purchase of our first new car... actually my wife's car... Desiree was patient, teaching the fundamentals of using all the features . I never seen my wife so concentrated, it was flawless driving with the Full Self Driving. It was so good that we celebrated at our favorite restaurant across the city! The ride was flawless, very comfortable, we are proud of Elon Musk...quite a genius, quite a visionary. But Desiree... you are also the best! read more

I called in to get some more details on my upcoming order. I was on the phone with Jessica, and she was extremely unprofessional and unhelpful. I tried to explain that we got assigned VIN number before we got a chance to check out the existing inventory for possible upgrades, and her response was that that was the policy and there was nothing we could do about it. Her tone was extremely condescending, and she did not try to offer any alternative solutions. Rather she shifted the blame on me, and basically told me to call later. Terrible experience, and reflects poorly on Tesla in Las Vegas. read more

We purchased model S Plaid in 2024 and cybertruck in 2025. Both vehicles were pickup from this location. We did purchased through online, no salesperson, set prices minus militarily discount and Cybertruck got militarily discount + loyalty discount. We were at this location for not even 15 minutes to pickup our vehicles and drive away. We love everything about Tesla how everything is easy transactions and we absolutely love both Tesla!!! read more

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Absolutely horrible service they didn't honor their own warranty for my seatbelt. I had to pay for the seatbelt myself. I had issues with my AC and my self driving. They said that will be two separate diagnostic fees totaling over $500 but they couldn't guarantee a fix. When I asked them then why would I pay for that If you can't find the problem?They said well then you can leave your car here and we can see if there is anything wrong but we won't be able to give you a car for a loaner I live in Utah. This is the closest service center. They're not willing to work with you. They are not transparent. The APP said my problem could be fixed at the service center that's why I made an appointment. I could've saved four hours coming down here if they were upfront, but they consistently lie to the customer. This is a horrible place. I will never buy another Tesla again. read more

Had my demo almost a year ago, and finally we made it back for our own! What a wonderful experience. Whole process was so easy and exciting, Tesla team were great with communication. Our delivery girl was Jessica, so sweet and made sure to explain everything and walk us through the process. So far loving our model 3. Kids are on the 7th heaven that we finally have electric car. read more

Tesla - Car Dealers Near Me - Las Vegas, Nevada

Stopped by the Tesla dealership today to drop off vehicle to get some work done and pick up a loaner. The handling of the situation by the staff was expeditious and effortless. We were literally in and out in no time at all. The loaner car was a 2025 Tesla model 3 so we drove off in style. When it's time for pick up in roughly a week, I am optimistically sure that the work done will be to my satisfaction. read more

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9.16.25 UPDATE: I went back at 11:30am and the experience was much better with better customer service! I got my car, after paying uber 2x, which cost was around $50, to take me home and come back, my new baby was ready! Great experience & I even came back to this location later! After them messing up and telling me that I could come back in 24 hours if anything was wrong w the car, in which I did, but come to find out, you have to go thru service tab on ur app like regular service! THEY DEF NEED TO TIGHTEN UP THEIR COMMUNICATION! Otherwise, they did their best to make me satisfied and happy! Car drives wonderfully! 9.15.25: I literally took public transport here, in the HOT heat. Took 3 hours. To pick up my brand new 2026 Tesla Y.... All to be walked outside to a Tesla that wasn't mine. The female said it was her first day working. Smh. They messed up. She apologized but still, it's the experience, the memory, she looked like she wasn't paying attention at all. She re walked me to the right car, the car I bought! Beautiful! Clean! No scratches! Then, because I used my other ID, they had to verify my other ID, and told me it would take till the next day, or hours to get it verified, although it's my ID, it wasn't the same ID I used to sign up for the car. That's terrible. Shouldn't be like that. I spoke to the boss, she wanted to talk to me in public, lady, I don't ask to speak to the boss unless it's a convo I want to have in private. I asked her if there was a way to expedite the process of getting the ID verified, she said no, they can't make a phone call, I said wow, that's NOT convenient at all. She tried to explain how backed up they are and I told her that's common sense, don't need to hear that, just wanna get my car and get out of here. Smh! She walked out the lil office and didn't even direct me to where I can sit and wait a few hours to hear from the ID verification dept. Just LAZY!!!! I had to ask the boss, what do I do now? She's like you can wait in there... wow! The car doesn't reflect the customer service, picking up car process, or physical location of employees working for Tesla! The car is great, I got to check it out and sit in, get started but it's just the employees they hire and how they don't train them properly and I'll say, their process of getting customers their satisfaction is a lil off, but other than that, the car is wonderful, beautiful, amazing. They need to TIGHTEN UP here tho! These employees be lazy and even tho they work, they just be too chill at work. Esp for Tesla .... You represent the company! Make us customers happy! read more

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Amazing service dept experience today! We worked with Irving and he took care of our glass blimish in minutes! Thank you so much!

1-Star Google Review for Tesla Title: First Tesla Purchase = Worst Car Buying Experience of My Life I was so excited to buy my first Tesla -- a used model directly from Tesla -- but this has been an absolute nightmare from start to finish. 1. Buying Blind Tesla sells used cars with no photos, no condition report, and no option to see it beforehand. I was told if I didn't like it, I'd lose my $1,500 transport fee. The "used car advisor" texted back very slowly and promised a strict 102-point inspection before delivery. 2. Communication Failures I ordered 7/24 and followed all steps in the Tesla app (including giving a delivery address). No delivery date appeared. When I paid in full on 7/31, I finally got an ETA -- but learned my car wasn't coming to my address at all, only the dealership. 3. Delivery Disaster (Aug 7)     *    Arrived for my 11:30 AM pickup -- car had a flat tire.     *    Told to come back after lunch. Returned at 12:05... still no car.     *    At 1 PM, told it still needed to be washed & charged (why wasn't this done earlier?).     *    At 2:30 (3 hours late) I finally saw my car -- filthy inside, with brown stains on the seats, dirt in the tracks, and debris in the glove box. 4. No Accountability I refused delivery that day and requested 3 months of free Supercharging or mats/liners for my wasted time. A sales agent said this was possible. The manager (Becky) later said "no way" and offered nothing -- not even an apology. 5. Attempt #2 (Aug 8) Returned to pick up the car. Still waited 20 minutes past my appointment, and the glove box/trunk were still dirty. Becky gave a quick walk-through, no apology, no acknowledgment, and handed me the keys. Bottom line:     *    Tesla's 102-point inspection promise was not met.     *    Communication through the Tesla app was slow and misleading.     *    I wasted hours, was treated dismissively, and got zero compensation. I still believe in Tesla's mission -- but this is NOT the experience I expected. I hope someone from Tesla corporate sees this and makes it right with the free Supercharging and accessories I was promised. read more

Tesla - Car Dealers Near Me - Las Vegas, Nevada

Best experience ever fell in love with Tesla for the first time. Great service. Our sales rep was awesome and gave us the full experience of a Tesla. read more

I brought my car in took for service and beautiful new window when I went to pick up the car they had broken the front window which on a Tesla is $1500 they told me I get nothing because I was having the car shipped to be scrapped but at that time my car was perfectly looking the only reason they totaled it is the battery warning take your car into this lot and it'll come out looking worse my rating would be zero read more

Great service! Picked up our used model 3 and Jessica was spot on and awesome! She answered our questions, explained the fine details and even got us some pictures with one of the big bows. I know this location has hit and miss reviews but they were nothing but nice and helpful to my wife and I and I am excited to be a part of the family. read more

I already own a Tesla and have ordered a pre-owned, non-repaired Tesla nearly a month ago. It has been a nightmare every step of the way. We discovered that the car HAD in fact been in some sort of collision through a Carfax. The Autocheck provided by Tesla showed no bodywork had ever been completed on the car. During our first inspection we found that the car, which is white, had red overspray over nearly every square inch of the vehicle. This also was not disclosed beforehand. Scratches and dings on a used vehicle are obviously expected. Overspray all over the entire car and then attempting to sell it as a non-repaired vehicle? WHAT?! Additionally, the driver's side trim would completely pop out every time we rolled the window up or down. We declined delivery and asked for the repairs to be made. During the time they had the car, Tesla attempted to take the down payment for the car through the app - fortunately we had transferred the money out of the account so they couldn't get it. Communication is basically non-existent other than getting a message a few days beforehand that we have another appointment to view the car again. We went AGAIN yesterday to view the car. The trim had been fixed. Overspray not even addressed. At all. We were given a $1,000 for the lack of disclosure of the previous accident/repair work. During the inspection yesterday the A/C was blowing outside air in. The car had fault codes that the advisor stated that he "couldn't find on his end". We had to show him the codes ourselves by putting it in service mode. The HVAC system has had issues and throwing faults since a week after we ordered the vehicle. We were told that we could take delivery yesterday and then we would have to cover the entire cost of whatever was going on with the HVAC system. The other option was to have them fix it after putting us at the end of the line for service, despite us waiting for this car for nearly a month now. We have a loan out on this vehicle that we have never taken possession of that's accruing interest on and has a first payment due in two weeks. Moral of the story - don't make the same mistake that we have in trying to buy a used Tesla from Tesla. The used team doesn't communicate with the local service advisors. The local service advisors and GMs either have no management/customer skills OR they have not been granted any type of control over the used car sales process. Either way, it's a total clusterf$ck. read more

No hassle car dealer! Well if you have never experienced no hassle car dealer-I urge you to come to the Tesla dealer. This was my first time visiting Tesla dealer! And while I didn't buy the car I ended up test driving one for 30 minutes, and went over the options with the dealer. Very pleasant and easy going experience. The only down side is that Tesla has only a few car models, and limited options. However-no hassle goes far in my book.... read more

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I bought my Tesla 2024 December 23rd , it was very quick and effectively the delivered and the process at the shop

The sales representatives here completely ignored us and gave conflicting answers about pricing and vehicles. They claimed they didn't have any vehicles for us to drive or demo. read more

Knowledgeable associates made my foray into Teslas exciting and educational. It is so easy to buy, finance and insure a Tesla. Why doesn't everyone do it this way?? read more

Tesla - 2026 Model Y, Stormtrooper package (all white inside and out). - Car Dealers Near Me - Las Vegas, Nevada

Pretty hugely disappointed in my service here. I took my car in June 26 to look at the screen constantly resetting and a small 1mm movement in my seat. The shift in the seat was from day 1 of car delivery but I knew they wouldn't do any thing about it and say it was within manufacture boundaries. But the screen resetting and going black about 5/6 times a drive 3/4 times a week is ridiculous for a 60k car. When I got my car back 2 days later I read the service notes, it said neither the chair shift or screen reset could be replicated. Refrigerant and tp sensor replaces, ac accessed. If you drove the car for 5 min i promise you can replicate it. Or if you just sit in the chair and lean gently forward and back, I promise you can replicate it. But that's not even what upset me, what did make me pretty annoyed was when I got my car back, about 3/4 days later I noticed a wind deflecting sound. Later I noticed that 3 bolts under the car that secured the front skid plate (plastic shield) had fallen out. According to manufacturer service manual, these bolts are suppose to be held in by lock tite. They don't just fall out all at once by coincidence. It caused my skid plate to scrape the street and damage a little. The service worker I spoke to informed me immediately before I explained my reason to visit: "oh no, my techs do an amazing job they don't make mistakes." Before I even explained why I returned. Ohhh so you guys are perfect you're saying?? When I informed the service worker after why I showed up he immediately deflected responsibility. He said "you must have hit something." Which was just unprofessional and insulting. First off, I would feel or hear if the under body had hit anything that hard enough that would cause an entire skid frame to break off THREE BOLTS! also the skid plate sits higher than the front car lip, if something was ran over there would be damage first on the front lip and the car is perfect other than the skid plate slouching, also there would have been visible scrapes or damage on the skid plate, not just 3 glued on bolts falling out. already their excuses make no sense. When I explained this he said "well not necessarily." Like a smarta$$ to me. You can't sit and tell me all these glued in bolts fall out coincidentally right when I get the car back on return from the service center.. the only way this could happen is if the lock tite bolts were removed which would break the glue seal causing them to fail. The guy I spoke with (unsure if he was a supervisor or just a tech) was a Latino guy maybe in his 30's or mid 20's. I just wish I could have spoke to someone more respectful and not trying to divert blame, someone more older and responsible would have been better. He wanted to charge me $230 on fixing something they won't take responsibility for and have me wait a week to have mobile service do it. This is insane. Keep in mind this is all an hour before closing and there was no one here at all, him and one other guy was just sitting in the office doing nothing, chatting together when I pulled up. No point in arguing this over with a guy who didn't even look or work on my car. How would he know, he doesn't even know what job they did on my car and already just said, no they do a great job. I inspected one of the loose bolts and sure enough there's lock tite residue that has been reduced to powder at the tip of the bolt. I'm no forensic analysis but the lock tite glue is only applied on the neck upper part of the bolt so for there to be power glue residue on the tip mean the bolt was unscrewed breaking the glue seal and getting on the tip. Unless somehow glue power manages to travel up by itself to the tip? Whatever. I'm just gonna file an email complaint with upper management, from experience even if you have a table of evidence people will deny responsibility until the very end. I just wish this place would hire some responsiveadults instead of college kids younger than me. read more

Tesla - Car Dealers Near Me - Las Vegas, Nevada

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Pre-arranged pickup for my 2023 Model X took only about 20 minutes from start to finish. Jessica and her colleague (can't remember his name) were super friendly and helpful and made the experience easy and quick. My new car was spotless and ready to go...I was a little nervous walking in based on some other reviews here but my experience was 5-star. read more

I walked in with a slow leak from a single bent wheel frame and they tried to extract $9k of repairs by lying to me and overcharging me. Don't waste your money here, they aren't engaging with customers in good faith read more

1/5 -- Great tech, terrible customer service I've been a Tesla customer for over two years. The vehicle itself is okay, but dealing with Tesla's people and process has been the worst part of the experience. Before my lease ended, I ordered a newer model and was very clear about my delivery timing: I wanted to take delivery after I returned my current lease vehicle. Even though I was specific, the sales team kept calling and emailing me daily, pressuring me to take delivery early. That's not what I agreed to and it felt like constant pushy sales pressure instead of respecting the customer's plan. On top of that, my customer service adviser, Alex Carballo, has been extremely unresponsive. I was told my call would be returned within an hour. It has now been three days with no return call. I also tried the 1-800 customer service line and waited over an hour with no one answering. This level of service is unacceptable. Tesla's customer service has been the worst I've dealt with. If you're considering buying or leasing, keep in mind that the car may be fine, but the support and communication are not. read more

I found out The price I paid was accurate. Tesla had raised the prices as the gov rebates stopped. The extra 8k I paid was due that.

Alex The GM at Tesla LV was super helpful! Showed me great hospitality and service ! Provided me with a loaner and my car was ready the next day doesn't get any better! Thank You ! read more

Tesla - Car Dealers Near Me - Las Vegas, Nevada

I ordered a Tesla in November. They texted me December 3 to make an appointment to pick the car. So I scheduled for December 6. In reliance on the appointment, I sold my old car December 5. On the morning of December 6, they said my Tesla isn't ready. I've tried calling them and emailing Ashlee Camarena and Brandon Green. No response. I've been without a car for a week. Where's my car???? read more

Tesla - Car Dealers Near Me - Las Vegas, Nevada

I've been a loyal Tesla owner for over a year now and have generally loved my Model Y. However, my recent experience at this Tesla service center has been frustrating and disappointing. About a week ago, I brought my car in for its second tire rotation as recommended every 6,500 miles. Shortly after, I noticed two major issues: 1. A "Need Tire Rotation/Low Tread" notification appeared, which shouldn't have happened right after a fresh rotation. 2. On the freeway, I started hearing an unusual noise coming from under the car or near the driver-side grille. Because of this, I had to make another trip back (a 30-minute drive) just to get the notification cleared--something that should have been taken care of in the first visit. Then, I had to schedule yet another appointment to diagnose the noise. Now that my car is in for service, they're estimating a 3-day wait (until Friday) but refusing to provide a loaner vehicle. This is incredibly frustrating, considering I pay out of pocket and am on a lease, where most other dealerships would provide a loaner without issue. When I explained that I have to work the next two days and have no transportation, the service advisor simply said "I can't do anything about it" and told me I'd have to figure it out myself. A reschedule wouldn't change anything regarding a loaner, which makes no sense. What makes this even more frustrating is knowing that Tesla does provide loaner vehicles in some cases, yet when an actual issue occurs due to their oversight, they refuse to offer the same courtesy. I love my Model Y and bought it for its low maintenance, but this entire experience has left a sour taste in my mouth. Tesla's service model clearly needs improvement, especially in situations where the inconvenience is due to their own mistakes. read more

If you're buying a Tesla, don't buy it from Westside. EASTSIDE STAFF RUBEN is amazing. He can and probably should run the Westside location. Or at least minimally train/re-train the Westside staff. He's a Tesla fan boy = you want employees like that for any company. He makes me feel like we're in an Apple Store vs buying a $1 toy. He currently works as both Sales, and Delivery team. He dabbled in service maintenance before. A well as he loves Tesla so he's full of information or can point you to a professional. Most of all he LISTENS!! Probably best skill to have in any customer service role.... something Westside Sales team does not have. The Westside sales manager is definitely really really good at gaslighting the heck out of anyone though. So how does Westside Team and Manger still work there?? No clue. Maybe distict and regional don't care or take action in Vegas? NOPE! Apparently we learned that district and regional do care so let's hope they care about the efficiency of their store to make changes. But looking at reviews for both Westside and Eastside Tesla in terms of service/maintenance....I'd say find your own private mechanic, etc. Both reviews on service on a Tesla are horrible. read more

Tesla isn't part of the whole franchise dealership system so I was able to just order my car online and pick it up here when it was ready. It's definitely a different car buying experience compared to the whole 3+ hour dance one must do at other car dealerships where you negotiate the price between you, the salesperson and the manager. In California, you have the option to work with a broker so that you don't have to go through this negotiation process yourself. You tell the broker the price you're willing to pay and the exact car you want. And they make it happen. There wasn't much customer service going on at this Tesla dealership, just signing some paperwork and you get your keys to the car. But I personally prefer my car buying experience to be this simple. In a lot of ways, it was similar to working with a broker. read more

Tesla - Car Dealers Near Me - Las Vegas, Nevada

Very nice people at this dealership. I bought a Cyber Truck Foundation here. At the same time, my coworker purchased a model 3. My truck is paid for. They tell me it left Idaho bound for Vegas on Tuesday. Today is Friday. Still no ability to schedule a delivery date. My coworker has been given three wrong delivery dates and is now told that she may pick up her car this weekend. I am being asked to believe that my over 100K truck is still on the way from Idaho. Beware once you commit to an order. Delivery is an ephemeral hope. I called down there this morning to ask if I can schedule a delivery date and find out what the problem was. The person I needed to talk to was in a meeting. Probably a customer service meeting. read more

Erica is amazing! The entire team was very helpful and extremely friendly! From the showroom to the service department I experienced nothing short of incredible service. If you have a Tesla or are looking to buy, this is the place to go! read more

To start off took my Tesla and for door panels that were damaged the service technician basically said I caused the damage on the door with the door panels were replaced twice. He could have said hot weather due to lack of living in Las Vegas. I've been okay fine. I'll start parking the car in the garage. Return to pick up my car and I have white seats which I purchased for $200 seat covers and the mechanic just didn't care. Ruined all my seats keep in mind. I brought my car in for door panels. He took everything out of the trunk and put it on my backseat of the inside of the car had my seatbelt tucked into the back seat side panels which he would have to take the seats down to stick them in there my windshield cover was stuffed in between the seat and the trunk. I asked the service manager what was all this for and you already accuse me of damaging my car which you mechanic giving it back to me damage unacceptable. I'm gonna show you the pictures of the door panels which they said it was how it was getting inside of the car. I told them I'm the only person that drive my car. read more

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First of all, do NOT buy a Tesla. My model X is only 5yrs old and I've had nothing but trouble with it. I bought brand new. The cost of maintaining it within the last 5 yrs far exceeds what you'll saved on "gas and oil change" as advertised. As for dealership services, horrific. No shuttle rides or loaner when you take it in for service, regardless of how big the repair job is. Their repairs are NOt cheap. If you're in Las Vegas, my experience is that the E. Sahara location is the shittiest, from tech to service reps. They have no clue what customer service is. If you're thinking about getting one, DON'T. The headaches that come with the car and service are not worth it. I'll never buy another car from Tesla. read more

My overall experience with Tesla so far was ok. But I have to say that the manager at the East location David Damato was amazing and resolved any question/problem I had (and I did had a few) he made my purchase experience and customer service experience so positive and easier. I really have no words to describe how much I appreciate his Help before, while and after the purchase. I highly recommend to go and make your purchase only at the East location ! read more

Tesla - Me in my new Tesla Y - Car Dealers Near Me - Las Vegas, Nevada

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Terrible Experience - wish I could give 0 stars! I recently purchased a Model X, and the entire experience was a disaster from start to finish. The management team, especially Jonathan Wagner, is completely incompetent, and Tesla's customer service is the worst I've ever dealt with. When I first visited the Tesla showroom for a test drive, I was considering buying a Model X. The next day, a Tesla sales rep aggressively pressured me, claiming that if I didn't buy immediately, the car "wouldn't be available anymore." I explained that I was waiting for the opportunity to transfer my Full Self-Driving (FSD) package since I had paid $12,000 for it back in 2008 when it was absolutely useless and waned a chance to use what I had paid for. She assured me that Tesla would never allow FSD transfers. Based on this, I made the purchase--only for Tesla to roll out a promotion a month later allowing FSD transfers! When I contacted Tesla (Manager Jonathan Wagner), regarding sales rep. lying about FSD not being transferable I was met with complete indifference. Jonathan Wagner, the so-called manager, was dismissive and unhelpful, making it clear they had no intention of doing anything to make it right. On the day I picked up my Model X, the car was filthy--spider webs, fingerprints on the seats, and disgusting wireless charging mats. It was clear no one had even bothered to clean it. I emailed the manager about the condition of the vehicle and the misleading sales tactics I had experienced. Tesla's "solution"? A gift card--which, as it turns out, had an expiration date. By the time I tried to use it, it had expired, and Tesla refused to issue a new one. To make things even worse, one of the seats had a metal wire sticking out, which actually cut my sister-in-law's leg! I brought it to Tesla's attention, providing pictures as proof. The manager at the service department had the audacity to accuse me of making it up--only for Tesla to later admit that, yes, there was metal sticking out and they had to fix it. (I have receipts) Tesla is all about taking your money and abandoning you the moment the deal is done. The customer service is a joke, the management is useless, and the cars are delivered in unacceptable condition. There are plenty of other electric vehicle options out there (Rivian, Lucid, Porsche) with far better service. Save yourself the frustration and go elsewhere. read more

I took my Model Y in for service here because the company that tinted my windows accidentally damaged my headliner. I was able to order the repair through the Tesla app. The part arrived in a couple of days, and they installed it within 24 hours. They did not have any loaner cars to give me, but they had Uber gift codes that worked to get me to and from the dealership. I thought that was very thoughtful even though this was not a warranty repair. I like the way this dealership does things. I find them to be a little more cooperative than the one on West Sahara. read more

Terrible experience. I had to drop my car for a recall work and windshield replacement and the lady at the service was so unpleasant and rude. The other thing is, even though it is a recall service, they don't provide transportation arrangement. The car would be ready tomorrow evening according to them and will take only a couple of hours, they said. Then why are they inconveniencing the customers by making them drop off the car so early and not providing transportation support? Well, they have been calling me to trade in my Tesla for another. Not now! I will probably go to another place where you are treated better. read more

Tesla - Guest area - Car Dealers Near Me - Las Vegas, Nevada

I placed an order for a 2026 Roadster including a $50000 advanced deposit in June and despite multiple inquiry calls the dealership has no clue as to either production or delivery date. I have been unable to even prepare a firm purchase agreement. Clearly this dealership is not getting any information regarding my long standing order. Dealing with this dealership on new car sales is a total waste of time and i feel sorry for the entire sales staff having to endure this from Tesla in Austin, Texas. I have never before been treated so rudely! read more

I loved my Tesla Model 3. Also had a great rate with Tesla Insurance which was based on my driving. However, when I got in an accident communication with Tesla Insurance was a nightmare. My car was towed from the accident in mid November 2024 and wasn't authorized to be towed to the collision center for over a month. This brings us to the end of December. It was declared a total loss on January 30th. All this took so long because Tesla Insurance rarely answers their phone or their emails. During this time, I called my "claim adjustor" 20 times of which he answered the phone twice and never called me back. This claim still has not been finalized and it is now February 7th. I would not refer my worst enemy to Tesla. The car was beautiful but the lease, customer service, and any other communication is horrific. read more

My first time experience with Tesla was extremely poor. My wife and I felt pretty discriminated in service after a Roberto made a remark "Maybe you could find someone to pay for it." Implying we wouldn't be able to afford it because we looked young. Although what he said was inappropriate, it's not the first time we've been discriminated against. Anyways, our experience with the service team was terrible. We bought our first Tesla privately, and the worst thing that could happen, happened. The car we bought had a defective battery. It was a shock to us at first but we knew there were laws there to protect us. However the way service handled the nightmare we were going through was extremely rough. My first contact was Rich on the phone, he was very helpful at first but after I arrived at the dealership, I was refused to speak to Rich. Thats when I spoke to Roberto. I asked them if I could get information on historical BMS codes. They refused to give me any kind of information regarding codes that pertained to my vehicle. Ridiculous if I may say. Come to find out the car does indeed need a new battery replacement. Then he made that ridiculous remark. They could not provide me the answers to the questions I had regarding BMS codes. I spoke with service on two occasions. When I brought the car in and the next day to approve the $9,000 repair order. Almost every single person in service was extremely incompetent. No one could provide me solid answers on why I can't get at least a print out of the BMS codes and when they first appeared. I spoke with Keilani and then Joshua. I just kept getting nowhere with them. I had to escalate these questions to a sales manager because the service manager Rich kept avoiding us. The sales manager we spoke with was actually very knowledgeable and was able to answer our questions thoughtfully and gave us a thorough explanation. Although I could not get the results I wanted as least I got the explanation I was owed. Yes owed. Something that is hard to understand but critical if you want to keep your customers. I worked for a high end dealership for 8+ years, and when I say they are incompetent, I mean it. Eventually we ended up dropping $9,000 on a battery replacement. To add even more stress, we got an updated repair estimate days later. It went from 9,000 to 11,000. Roberto said we needed control arm links because they were damaged. I knew they were damaged before they could tell me. Remember why I said they are incompetent. I told them no, I want to keep my original estimate. Roberto said "We'll see if we can." Implying they wouldn't be able to remove the extra 2,000 charge. That's when I had to send them a message stating I do not authorize this new repair estimate. After everything was completed. We got the car back. We will give them credit for the expedited repair but that's it. I did notice I was missing a wheel hubcap on my right front wheel. I messaged the service team about it but I already have very low expectations from them so I'll probably never get a response back. It's been 24 hours since I sent the message. However after dropping $9,000 on a repair order. I was never once offered a loaner car and I'm hoping I can at least I can get a callback or a text back for the hub cap. We'll definitely never come back to this place ever again. Just know, that you guys put my 38 week old pregnant wife through a lot of stress and damaged your reputation with us. read more

I brought my Tesla Model S (2020) in for a rear bumper and fender repair. Black Diamond Collision was recommended by Progressive and the only other option was Tesla Repair and Collision which was months behind. Progressive and I were told by Diamond that preexisting damage had been repaired in an unauthorized manner, and that therefore they could not repair the vehicle. This vehicle was purchased new from the dealership, so this was very troubling to hear. Progressive towed it to Tesla Repair and informed them as to Diamond's allegations. Tesla repaired the vehicle and refuted any notion that preexisting damage or any prior repair at all had existed. At this juncture, I (and presumably Progressive) aren't sure who is telling the truth. Nevertheless, the poor service and communication from Diamond is troubling, and there were points when they gave inconsistent explanations and excuses that preponderates they were the ones not telling the truth. read more

The Tesla buying/leasing experience is very different from other manufacturers. There is no bargaining or haggling. There is no "let me check with my manager." The price is clear online, you select a few options, and that is it. Then you wait for the vehicle to be ready for pickup. The process was very easy to follow either on the website or through the app. It was about two weeks after ordering before the car was ready. Sadly Tesla is not passing the $7500 federal EV credit for leasing on to its customers (other manufacturers are passing this on as a lease credit). Also, they are still charging full price for "enhanced autopilot" even though they have stopped putting ultrasonic parking sensors on their cars (instead opting for a camera based system); however, this system is not yet able to handle smart summon or auto parking (features supposedly part of the enhanced autopilot package). Also, the delivery process did not have a premium feel. First of all, note that this location is east of the strip in a somewhat sketchy neighborhood (this is not the other Tesla Sahara location in a nicer neighborhood surrounded by other car lots on west Sahara). Delivery was basically - there's your car. No real tour or introduction to any features (e.g., let's get your phone connected, here's how to preset some radio stations, etc.). You are basically expected to "study up" ahead of time using videos on the Tesla app and website. So far the car is a real performer and fun to drive, but the delivery process could use some improvement. read more

Tesla - Model Y performance - first of two household transitions to EVs - Car Dealers Near Me - Las Vegas, Nevada