My sons, husband and I stopped in yesterday early evening after applying online and receiving…read moreapproval to purchase a vehicle. We were immediately greeted by a friendly, efficient and attentive salesman. He made the entire process super easy and painless. He was honest and straight forward from start to finish. Based on how much we had to put down for the down payment combined with my credit score, garnered me a nice 2017 Kia Soul Plus. It has low mileage and is in like new condition. I recommend Drive Time. We went on a test drive around the block. I think we spent maybe two hours there. The young lady working in the front office and handles the documents was friendly and nice. Overall we had a positive experience with excellent customer service.

My husband and I purchased a 2017 Jeep Wrangler unlimited big bear edition. When we found that…read morethe car did not have a towing hitch as advertised. We called the salesperson Tyrell to have him address it. He flat out told us that there was nothing he could do. The corporate office was really no help as well. We have decided that we are returning the vehicle and when we called to discuss our refund Tyrell was extremely rude and hung up on my husband. We will never be doing business with this company ever again.

What a great place to do business. The wife and I went to Vegas to get a used service van for our…read morebusiness. Most of the dealers we went into didn't have any in stock (even though their websites showed them having several). We found just what we were looking for here and at a great price. Both the sales person and the owner were great to work with and even held the vehicle while we had the funds transferred to us from out of state. Overall dealing here was like dealing with family; and in the good way. When we walked out the door we didn't feel like we needed to go take a shower.

Ray and Kian were amazing and made it so easy to be able to find a car that was affordable. I've…read morenever had this kind of service and all of my questions were answered. I would recommend this to everyone that needs help with finding a car that will be sustainable at the appropriate price. The environment felt like I was dealing with family members and Ray did a phenomenal job at making sure that everything all the questions that I had were answered. Thank you so much Ray and Kian!!!

That's fantastic! I think we can build around that. How about something like this: "I had an…read moreexceptional experience at the dealership. I began my service with Alex, who was great, but it was Isaiah who truly blew me away. He went above and beyond--listened carefully to my needs, addressed everything quickly, and left me truly impressed. From start to finish, the service was top-notch. I give them 100% and would absolutely recommend them." Ask for Isaiah you'll see for yourself .. thank you fellows for your great service!!!!! Keep up the great work!!!! All the b

Purchased a Civic type R on October just never got to posting my experience which was awful from…read morestart to finish. Went to buy a 2018 Gray Honda civic type R, however when I was being shown one the color which was Black & was definitely not right but the sales rep. was certain it was just color difference in online photos, I took the car for a test drive clutch felt like it was slipping in first gear but she was insisting that it was just my imagination and it went through their inspection and passed. After half way through signing the sales manager introduced himself to me only to tell me then that the car I test drove was not the 2018 but the 2021. when I asked to go see the car I was half way through signing for I was in disbelief. The 2018 in the right color was in terrible condition it needed to replace the Driver side fender, Battery, Brake pads, and all 4 tires!?!? I ended up buying the 2021 after that. A month of ownership the fork throwout bearing for the clutch goes out, Their is no clutch face left, oxygen sensor needed to be replaced as a check engine light was thrown on the dash and my serpentine belt was cracked!? After I had all of those taken cared of I immediately cancelled my Extended warranties they had sold me as well as my oil changes. DO NOT BELIEVE THEIR INSPECTIONS ON THEIR INVENTORY. HAVE A TRUSTED TECHNICIAN YOU KNOW DO ONE FOR YOU. Do yourself a favor and stay away from AutoNation, Carmax & Carvana they are all the same. The only good thing with them is when you sell your car avoid buying a car from them. I'd give them no stars if I could just a awful experience from being to end.

Man they helped me when I lost all hope for getting a car truly helped me out when I tell you guys…read morebest customer service and they make you feel like family there are the guys to go to hit up alex(pepe) he's the best car dealer man

STAY AWAY FROM THIS DISHONEST LEMON LOT!!! This place is the…read moreepitome of a bad used car dealership. They miss-advertise, bait and switch, and will literally do anything they need to except for utilize honesty and fairness when selling you a car. They have a solid selection of vehicles but stand ready to short change the consumer in every aspect. Do yourself and your pocket Book a favor and stay away from this immoral used car dealership!

The staff was all great! They were knowledgeable of what was in the lot within our budget, and…read moreworked with me to make sure I got something that would work with my down payment and my unfortunate credit score. jaime was the one who helped us, and he had a great attitude and was so willing help! You'll be treated like royalty at Queen Motor Cars!

My experience with Queen Motorcars:…read more I had my car in the shop for repair because it was involved in a hit-and-run. I thought it would be better to buy an old used car instead of renting a car. I didn't think I could afford the $ 500-a-week rental fee. I went to Queen Motorcars, and a Mercedes-Benz was listed for $3,995. I ended up putting a 3k required down payment with a 5K loan at 12% interest for 3 years. I paid it off in 8 months. They also included a $ 1,900.00 Sonsio transferable contract on the invoice that they said I HAD to pay for. They had assured me that I could transfer that contract. If I sold the car, I was walking out of the place until they said that. I test drove the car in daylight, and besides the "as is" trap, I am not a car guru to know how a bad car drives. They told me about the hood latch and the wheel inflation sensor. After I went home and looked over my paperwork, they had also included $1,300 that was nowhere stated in the documents as what it was. I went back to ask about the discrepancy amount, and they told me it was a dealer's fee. After two weeks, an engine light they had turned off came on, and I ended up paying over 5K in repairs, such as an exhaust manifold and oil leak issues. However, those issues are understandable in "as is" vehicles. However, the low-beam headlights are not. I did not drive the car at night, and the two times I did it were on high beams. I did not know it was on high beam. I took the car to PB, and they informed me that the car was in a car accident and that they had put the wrong headlight in the car, which fried the fuse circuit board for the low-beam headlights. Queens Auto Sales did not tell me about the car accident or the light issue, which is illegal to sell a car without working lights. They are guilty of predatory lending. How did I get approved for that loan when I already had a car loan, several credit cards, and a mortgage? They must have lied to the finance company about my income. I went back to try and see if they would buy back the car from me for at least 4k. The market value for this car is 8k. They said they would give me 500.00 for it! I should not have done all the repairs, but I did not want to ruin my car-buying credit by voluntarily surrendering it. If anyone knows an attorney who can help me with this, I would appreciate it.

Spoke with Oli on the phone to inquire about a Nissan Sentra I seen online. She made an appt for me…read moreto come in the next day to check out the vehicle. She went above and beyond to explain everything and was amazing throughout the process. Everyone was kind and would recommend coming here.

Worse Experience don't come here They have the worst customer service waste your money. Somewhere…read moreelse.

The owners are awesome, they treat you like family. I was so happy with my purchase and Adrians…read morekindness & professionalism.

I bought a truck from them two days later crazy noises is coming from the I reached out to them…read more They told me to bring the truck in which I did. They called me and said nothing was wrong. It was running smooth. I picked up my truck the same day I made videos and called them and told that it was doing the same thing Transmission, losing power and making crazy I brought truck in again. They said that they added some fluids and that it was running smooth I once again made more videos. And tried to return my truck again they have been not answering the phone not texting back trying to avoid my warranty. They do not do good business.

I purchased a 2003 Honda CR-V base model months and months ago. Drove it for a day or two before it…read morestarted acting up! Took it to pep boys and the repair cost around $400. It was covered under the 1000 mile warranty. But the warranty company they use is lame and was giving me the run-around so I never received the reimbursement check. BUT, the car hasn't given me any issues since then and everything works friggin perfectly! But that probably because you can't really kill these cars (particularly this make and model year) even if you tried. So choose your cars wisely.

My initial impression is that they don't have much in stock. Their prices are ok for a used car…read moredealership. I can't blame them for the masking policy but it's uncomfortable and they won't even let you step inside without it. Mary is a no B.S. sales representative, she didn't try to push anything and wasn't in the least bit putting on some kind show. She got the deal I wanted done in record time!

I just realized I got cooked on my car deal. 5k mark up from what the price was advertised online…read more Might as well shop at CarMax or Carvana.

Honestly I'm not sure how they got 4.9 stars reviews () When we called to check prices Henry…read morepromised us one price out the door. we explained to Henry that we will be driving for over 40 minutes each way.of course when we got there he completely forgot what he promised and raise the price up with few thousands. Don't waste your time just be aware for the sneaky sale technique

Went in for an oil change on my 2019 Chevy Equinox and was full prepared to be there forever... but…read morenope! They were so fast I didn't even finish my chips. Friendly staff, smooth service and now my car acts like it's brand new. Love it

I would not recommend this dealership to anyone. They only accept payments through Cash App or…read moreZelle, which immediately raised concerns for me. When a payment is due, they will call repeatedly until they get an answer. However, when it came to my car insurance, one missed contact was apparently all it took for them to repossess my vehicle the very next day. The double standard is extremely concerning. I understand that my lapse in insurance may have given them grounds to repossess the vehicle, but the way they handled the situation was unacceptable. The employee claimed they had called and emailed me multiple times, which is simply not true. I received one contact, and the very next day, my car was gone. They seem persistent when they want their money, but that same effort was not reflected in their communication regarding my insurance. The condition of the vehicle was also unacceptable. Within a month, the brakes were in terrible condition, the tire pressure light had been on since I drove off the lot, the ceiling fabric was barely hanging on by a single pin, and the car was dirty, with trash in the glove compartment and underneath the seats. There was also no gas in the vehicle when I left. The only issue they addressed was the air conditioning. I needed reliable transportation and was in a difficult situation, and I genuinely feel this dealership takes advantage of people who are already struggling. Between the condition of the vehicle, the inconsistent communication, and the way the repossession was handled, my experience has been extremely disappointing. I strongly encourage anyone considering this dealership to do their research, read every part of their contract carefully, and think twice before doing business with them.