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    Black Diamond Athletics

    5.0 (1 review)
    Closed 4:30 am - 9:00 AM

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    1 year ago

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    Exceleration Tumbling and Cheer

    Exceleration Tumbling and Cheer

    1.0(1 review)
    7.3 mi

    My daughter had a good experience as far as the actual class went but when came to a…read moremiscommunication with billing, I was very unimpressed. I received an email that stated "2018 summer schedule". It was my understanding that after the Spring performance, I would have to re-enroll my daughter for the Summer session. I realized 2 months after Summer session had started that I was being charged the monthly rate although my daughter had not been attending class for over 10 weeks (20 classes). I called to see how to get refunded, spoke with owner, who was very unprofessional in her tone with me. She stated that it's clearly said in the waiver that auto-pay would always continue and that I had received an email stating that (again, I thought summer session was a completely different session, they even changed the days and class times). Again, even though the email was sent, I didn't read that section of the email. A total miscommunication. I felt like my daughter was just a "paycheck" to them. None of the coaches ever thought to call and check on her status when we hadn't attended 20 classes in a row. I was told that they couldn't keep up with calling hundreds of students if they didn't show up to classes because often parent's pay throughout the summer to "hold their kids spot". (Although I called a week before classes started last fall and got her straight into a class). But the owner was very rude, defensive and unprofessional on the phone with me. She stated she would not be refunding me my money. Again, I understand that I "signed" a waiver. But from a business/customer service aspect, I had a horrible experience. The whole point to my review is, my daughter did improve with her tumbling, but ultimately, they didn't care to check on her status all throughout the summer when she wasn't at class - but continued to charge me $80 a month. I feel as though, the "coaches" need to create a level of "care" for their students. If you played a sport, and you didn't show up to 20 practices in a row, your coach would check on you. I will not be recommending anyone to them. Point being, you cannot talk to your customers like I was spoken to.

    From the owner: Exceleration Tumbling and Cheer offers Tumbling, All Star Cheer, and Pre-School Gym classes. We are…read morededicated to building skills in a fun, positive environment through small class sizes, team building, and dedicated coaching. Our All Star competitive cheerleading squads have received several local and national awards, including a 1st place title at USA Nationals. Our facility features a full competition-sized floor, tumbl track, and tot area. Our central location in south Orem is convenient for students from Provo, Orem, Lindon, and surrounding Utah County areas. Call today for a free trial class!

    Utah Tumbling Academy - Miss Elaina was the best party instructor!

    Utah Tumbling Academy

    5.0(3 reviews)
    22.0 mi

    I went to the location in SLC on Wasatch Blvd. And LOVED it. We actually live in Davis County and…read morewanted to have a party for our (turning) 3yr old. This was perfect, the kids got to run around and play games. The price for the party packages are completely reasonable. We got the package that came w the instructor it was absolutely worth it. You get the gym and two party rooms. The only thing I didn't love is I showed up and didn't know where the room was and there was no one at the desk to assist me/answer any of my Qs and I didn't want to waste time, as I only get 15 mins to set up prior. There is plenty of parking in the back which is THE BEST. I also loved that we didn't have to pay anything the same day. We could just head straight home and they email me for payment arrangements the following day. I suggest you keep a list of the kids that come and play on the mat, sometimes it gets confusing for the instructor to know which kids are under 2yrs old (free) vs the rest of the kids and they charge you for it, but they are easy to work with when you go over any hiccups! I think this is the best place to have a party for the kids! Especially if you want to sit and relax for a moment while they play.

    We love Utah Tumbling Academy! It's a very positive and fun environment. My ten year old daughter…read moreloves it there. The coaches are all very knowledgeable, fun and encouraging. Highly recommend!

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    Utah Tumbling Academy - Miss Elaina was the best party instructor!

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    Miss Elaina was the best party instructor!

    Black Diamond Athletics - cheerleading - Updated May 2026

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