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Santa Rosa, CA

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black by heidi watts

4.7 (7 reviews)
ModerateSpray Tanning

By appointment only

Services - black by heidi watts

Spray tanning

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Touch Face and Body Studio

Touch Face and Body Studio

4.4(42 reviews)
0.1 mi
•$$

I'm surprised to see this salon has such great reviews. They didn't pick up a single one of my…read morephone calls. I've been calling for 4+ days and I'm pretty sure one day ignored my call and sent it straight to voicemail. I'm new to the area and wanted to find a new waxing studio. LA they're a dime a dozen up here it's a little more scarce. I purchased a groupon and tried to book an appointment. I never even received a call back or text to address that I was trying to book an appointment and should have to feel like I'm badgering a business to book an appointment.

Walk up the stairway and there is a sweet little waiting room with a beautiful rug and couch. :-)…read moreTouch is to the left through the beautiful wooden double doors. Just knock if there is no a do not disturb sign. Appointments are necessary. My previous review is below and I am a bit embarrassed for going in so hard yesterday. It was just a communication error and when my time is wasted, I get very upset, as my time is extremely valuable. Rachel fully made it up with her swift and almost painless Brazilian! Wow! Impressed to say the very least! I have extremely sensitive skin too! I also have to say I am thoroughly impressed and prepaid for 2 more Brazilian waxes after her impeccable work was finished! I also had my eyebrows done and perfection once again! Yesss! I found my artist and close to home! It's only a 25 minute drive for me and I have been going all the way to the east bay! Thank you Rachel! Rachel is the epitome of what a successful, responsible, caring, considerate and professional business owner should portray from my perspective. Yesterday, there was an error in my appointment date and she took full responsibility, apologized and even apologized again when I came in. That speaks volumes! She definitely has a new client that will be returning in the regular!! Faith restored! Previous review from yesterday: Wow! My faith in client appreciation and stellar customer service is fully restored! I received a very nice apology and even an offer of a free Brazilian for the confusion today. That really shows what kind of person runs the show. Someone who is reliable and takes accountability. Someone you can respect. I admire that. I really appreciate Rachel reaching out after the mix up. I have an appointment for both my brows and Brazilian set for tomorrow now, Yay! :-) It was terrible today, but I am grateful that Rachel is an upstanding professional! I was feeling pretty unhappy. I had been there for over 45 mins and no one had even spoke to me. My appointment was scheduled for 1030. I had meter parked my car and even ended up parking In the mall after going back to the meter twice. I even wrote a note just in case someone came out, no one did. After waiting almost an hour, I decided to interrupt, the woman was a hairdresser and maybe not part of touch? I'm not sure, she asked me if I knocked on the brown double doors, it has a do not disturb on it. She then text and called Rachel, who told this other woman that my appointment is tomorrow. There had been a mix up in scheduling. I said I will come back tomorrow at 1030. I am looking forward to tomorrow and checking out Rachel's skills. Again, I really respect someone who apologizes, rather than blows someone off, very professional.

Photos
Touch Face and Body Studio - The waiting area

The waiting area

Touch Face and Body Studio - My wrist, orange and splotchy, 5 days after my tan.

My wrist, orange and splotchy, 5 days after my tan.

Touch Face and Body Studio

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black by heidi watts - spraytanning - Updated October 2026

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