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Black Bird Cleaning

5.0 (1 review)
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Services - Black Bird Cleaning

Deep cleaning

Maid services

Move-in or move-out cleaning

1 More Service

Regular home cleaning

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3 years ago

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Maid to Satisfy

Maid to Satisfy

(45 reviews)

I signed to have a recurring cleaning once a month at my house. The first cleaning was fine but…read morethere were 4 people at my house with a supervisor. Every clean afterwards was poorly done with bathrooms not even cleaned. I asked that I have the same people clean my house but I never once had the same people. Most of the cleaners looked unkempt and no one I would have wanted in my house. I tried to cancel the cleaning but the company claimed the "contract" said I would have to pay for all the remaining cleanings for the rest of the year which added up to 3000. Yes, they wanted me to pay them not to come to my house. After continued complaints and even having cleaners steal from my house, the owner disguised himself as their "legal department" and threatened to sue me. I asked over and over to speak to him but he refused. The owner advertises his military background as a highlight but ends up making himself look even more embarrassing with his behavior.

Maid to Satisfy are terrible. Do not hire them. Their practices are unethical…read more July 2020 I hired them to clean my house before I hosted my wedding out of it. They sent four efficient women who did a great job. This spring when we decided to invest in a monthly cleaning, we went back to them. It was terrible. First off, they said it was $90/hr and I could state how long the cleaning would be. They did not share that it's a minimum of 3 hours and you get charged whether or not you use them. Second, in March they sent two kids. One was a hard worker and one kept needing either me or the other kid to remind her to work. She also complained the whole time that my house was dusty. It was! That's why I hired them! Super unprofessional. In April, they called while I was at work and asked if I could leave work to let them come early. I did so and then they showed up at the regular time, anyway. I also discovered later that although I asked them to move the small end tables (and to let me know if I needed to move them) so they could swiffer the whole floor (they refused to wet mop), they had told me they did, but did not. In May they cancelled the appointment. In June I cancelled the appointment due to a family crisis. They added an extra month to my contract. Apparently they can cancel with less than 24 hours notice and have no repercussions, but I can't cancel with a week's notice. In July they called less than 24 hours in advance to ask if they could show up any time between 6-9 instead of 2-5. I said no, that's when we feed our son and put him to bed. They showed up at 7 PM, anyway. We asked them to just do the floors and kitchen stove and counter tops because we needed to feed our son and put him to bed. Look at the pictures to see how they did. They still charged us $284 for less than an hour of half-assed cleaning. I canceled our contract and now they want us to pay out the balance--$2700. They immediately sent the note to collections and wouldn't even deal with us when we explained that their service was unsatisfactory, but we were willing to cut a deal to get it over with.

Black Bird Cleaning - homecleaning - Updated May 2026

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