They have high potential, but it took forever to get our food and the restaurant was maybe 20% occupied. Ambience was not very good while we were there - a couple was having loud FaceTime calls and then watched videos together that the rest of the restaurant guests got to listen to as well. Situation could have been managed but staff didn't seem to care. All the guests were irritated though. read more

Service is usually very friendly and quick. It's a cozy place that has a nostalgic and friendly feel, the decor is so cozy and the pancakes and waffles are so delicious! read more

Menu is huge take your time to read through it. Portions a HUGE so carefully order unless you expect to take home leftovers. BTW the meals come with a homemade yeast Roll as big as your FIST. Would come back. read more

We went on a Saturday morning around 10 AM. The wait was a bit less than 15 minutes. Becky was our waitress she was very attentive, nice and respectful. We never had to look for her since she was always checking in on us making sure we had everything we needed. For food we ordered The Grizz, classic French toast, and sprinkle cakes (off the kids menu). For drinks we had coffee, water and orange juice. The plates were huge, my sibling and I shared the grizz and French toast. We had leftovers to take home and left FULL. During the meal, the grizzly bear mascot came and we were able to take pictures with it. It was such a nice and cute thing to enjoy while you're eating. Throughout the meal the manager, Art, came twice to ask if we needed anything. He was also very kind and informative. He said they bring out the mascot based on the amount of people in the restaurant and if there are a decent amount of kids. He also said typically they will have a 2 hour wait, are open 365 days a year including holidays like Christmas and have a weekly M-F special for 6.99. The atmosphere is very rustic and homey. They also have a little shop at the entrance that is bear theme. I would definitely go again. Way better than ihop or dennys. read more

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All I can say is I am definitely coming back here again. Love it!!! So satisfying! Love the server Bianca she was amazing read more

Black Bear Diner McAllen - Diners Near Me - McAllen, Texas

Bad service, cold coffee,over cooked food.never again. People just like this place because of the big portions. And the food took forever to come out.never again read more

Don't waste your time. Food took forever to come out and then the biscuits and gravy were cold. On top of that, we ordered avocado toast and it was burnt to a crisp with them attempting to hide the burnt toast by spreading the avocado more than necessary. It took nearly as long for them to bring out the redone plates and with no apologies. It was so disappointing. The redone plate was still burnt and the manager tried to make excuses for it! read more

New restaurant with great service! Food was good except the coleslaw had hardly any dressing in it. Was more like a bowl of chopped veggies. Had fish and chips and portions were generous. Looking forward to trying other foods on the menu. read more

Don't waste your time coming here. Service was super slow. Waited an hour for our food to arrive, and it was cold. Portions were super large. Wish we could have enjoyed it, but the wait and temperature prevented it. read more

We arrived at 1030AM this Tuesday morning for breakfast. The parking lot and restaurant were less than half full. The grumpy maitre told me they could seat me but couldnt serve us for at least 35-40 minutes!! I specifically came at this off-time because I read complaints about long wait times for seating AND food, but this is ridiculous. Why dont they just close up shop? GO ELSEWHERE IF YOU WANT TO EAT THE SAME DAY!! read more

Got the prime rib, not impressed. It might as well been roast beef, and it was dry on top of that. The waiter came past when we had our mouths full and asked how it was and turned around and left. Never came and refilled our drinks, and then came out put the.check on the table, and left, I had to get up and go to the waiter station and get a to go box. When paying I believe it was the manager cashing me out asked how things were I told him he said he would talk to the waiter and seemed very disinterested. He wouldn't have to go far seeing how the waiter spent more time up front than by the tables he was waiting on. read more

Great place, awesome service, and food is pretty good - can only really speak for the burgers but they were awesome! I would highly recommend to others. Also note that they serve a TON of food! read more

The service! Pedro was great! It being our first time at BBD he explained everything and was patient with us. Will definitely be back and request Pedro. read more

Black Bear Diner McAllen - Diners Near Me - McAllen, Texas

Food was fast to come out. Waitstaff is sort of attentive. My eggs were over cooked as I ordered over easy and they were between over medium and over hard. Waffle was delicious as well as the bacon but oh my these hash browns... crispy on top and damn near raw on the bottom. Nothing special here. Take your business elsewhere! read more

We stopped in for Supper. Chicken Fried Steak was wonderful. Wife had a Chicken avacado club which was also great. Desert was the best! Great selection. Beer was cold. We will certainly be back for future meals. Not overly crowded. Give them a try. read more

Food was delicious, servings are huge, server was on top of everything, from napkins to cream for the coffee. We did breakfast for lunch and it did not disappoint. Their menu is quite extensive and the prices are very reasonable in this day and age. Highly recommend but maybe not early for breakfast as I can see why the restaurant gets packed. The food is available all day!! read more

The food was all great in my opinion; it's a good breakfast spot ! Thanks for coming to town.

Amazing service. Our waitress was so sweet she was on top our drinks and always if we needed anything else. The manager came to our table and asked how we were doing. It was wonderful. My fiancé and son enjoyed the jut box music 3 tunes for $1. The menus are like newspapers it was the coolest things. read more

It did not live up to the hype that we had heard about the diner well it wasn't bad food it is a chain restaurant and was about normal for chain restaurant read more

Went to this chain in Nevada and Utah. So glad we got one here. Consistent quality food and service.

I like their breakfast menu. Biscuits are good. And pies are also good . The wait is worth it .

I'm Mr Treviño and this was our first time here at Black Bear. I was a little skeptical about coming here, but I'm glad we did, our waiter Isaiah was amazing, well mannered and made us feel at home. I wish there were more people like him working in the restaurant business. If you visit black bear in McAllen Tx highly recommend you ask for this young man to serve you.I guaranteed you will not be disappointed awesome Job Isaiah!! read more

Very good! Everyone so friendly and helpful. Pedro was our waiter and he was awesome!

Breakfast was scrumptious! Pancakes were fluffy and sweet plus their bacon is the best. Crisp and thick sliced! Hubby had biscuits n gravy... very tasty but needed a bit more gravy for size of biscuits. Remember the best, breakfast is served all day! read more

Very surprised at how large the menu was. I now understand why this place is always crowded. The food was very good and the service was over the top. Next time I'm in McAllen I know where to eat. read more

We ordered fettuccine Alfredo and salads. The salads came at the same time as the meal. A little awkward. The fettuccine Alfredo was way overcooked. The Alfredo sauce was good. Service was excellent. read more

Service was okay. Food was good, other person I went with got the wrong item, they replace it with an attitude.

Service has been excellent and the food is prepared well. Tasty as well, and then there were the desserts. Soon just coffee and pie oh my my. read more

Great food and excellent service! Peter was a wonderful server. I got the blackened salmon with a potatoes and green beans! So good.

First time eating here and we loved it!! Bianca our server was amazing and helpful Recommended

Our first time here and what an excellent experience!! Thank you to our awesome server Krystal for your great service! Everything was delicious!! A definite must try to anyone wanting a good old fashioned dinner or breakfast! read more

WOWSER! The best ever all around!!!!!! excellent customer service! Krystal is the best waitress ever! Seriously! The food was amazing!

We went for our first time Friday night. I had driven by and liked the look of the diner. The restaurant is very clean, the selection of food is fantastic. The quality and taste of the food is incredible. I've eaten many Rueben sandwiches and this was the best Rueben I've ever had! Our waiter, Oscar, and the manager Art were so welcoming and friendly. This great restaurant will be one of our usuals now read more

Food was really good, I'll give it that. My family enjoyed the actual food itself. But good god, the service is actually terrible. The waitstaff seemed fine and at first, very responsive to taking our orders and giving refills. After almost an hour wait time to be seated, my family ordered and waited an entire 45 more minutes for the food to come out. When we called our waitress to ask her when the food was out, she came back and said the manager would be here to talk to us shortly. Next thing you know, a man approached the table, said he was the manager, and apologized for the wait time and said our orders were coming out shortly. After a couple minutes, they brought 3 of our 4 meals ordered. 2 of those 3 meals were WRONG so they had to be sent back to be done correctly. One of our meals never even made it out of the kitchen. After a few minutes, we asked the waitress where the last order was. She didn't even remember what it was and said it would come out soon and apologized for the wait. We got fed up and canceled the last order and split our 3 plates amongst us 4. We were really annoyed at this point. We asked to speak to the manager. The poor waitstaff apologized and gave us the most courteous service and said they knew we were upset and that they were doing the best they can. I can see in their eyes they were trying their best. The waitress said she told the manager and that he'd be out to talk to us. Instead, they tried to shut us up by closing out or tab and ignoring anything we'd have to say. I personally walked up to the manager and said he was insanely unprofessional and that I could've spent less money for better service at McDonald's. He said that he made up for the last meal never coming out by not charging me for it. I said that's not the point and that doesn't make it right. He said nothing more and turned his back to me. The food here is great, but the service is absolutely horrible. Don't blame the waitstaff. Blame that pathetic excuse for a manager. At one point, I was complaining about how much of an idiot the manager was to the waitstaff. They said they knew and were keeping tabs of all the things he's said and done and is going to let the general manager know on their visit later in the week. read more