Well I tried another salon, won't probably do that again. They didn't come close to the job black and white did. Don't go by the overall star rating if you haven't tried them give them a shot! Sure glad I did. read more

Black & White Nail Spa - Nail Salons Near Me - Yelm, Washington

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I have been going to this establishment for about a year and their customer service towards people of color is disrespectful. They will NOT acknowledge you, but when other individuals come into their place of business, they go out of their way to speak. I tolerated this behavior because Sam does great work and I couldn't find anyone in the area that could do nails the way I like them. I faithfully get my nails (hands only) done every month and pay at least $150. I never questioned why I had to pay $150 or $190, I just paid it and always include a tip. Do I think they were overcharging me, YES, but I still paid for the nails. My very last experience with this establishment hurt my feelings. I didn't like the way they didn't acknowledge me and I spoke as I entered, as I do every time. The owner or her husband yelled at me when I asked when was my two broke nails were going to be fixed. I am not sure if Sam used a different product or did something different but I had gotten my nails done on a Thursday. One nail broke on the following Friday. I went to the shop for them to fix it that Friday. Then on Saturday another nail broke. I called the shop and the owner requested that I come in on Monday to fix the nail after work. Monday came, another nail broke, and I received a text stating Sam was sick and could I come Tuesday after work. I stated sure and that I hope Sam feels better. They knew i was coming in after work but yet I had to wait almost 1 1/2 hours before she fixed my two broke nails. Not only did they ignore my presence but he yelled at my stating the other lady has appointment, as if I didn't have one. Communication is key. They could have spoken to me when I entered, let me know that there was an appointment ahead of me, and asked if i could come back at a certain time. But they yelled at me. I sat quietly ONLY because I had a flight to catch the very next day. Additionally, when I came into the establishment on Friday for a fix, there was a lady that had an appointment with Sam. We were talking about my nails, I'm giving Sam praise on her work. The lady stated that I could go before her since it was just one nail. I stated thank you. She even went as far as to letting Sam know that it was OK for me to go, she didn't mind. Sam said NO. I waited patiently. I even offered to pay for the broke nail even though I didn't do anything out the normal to cause the break. I treat people with respect and I expect the same treatment, especially if I am spending money in your establishment. I was a loyal customer, I referred people to Sam. I have never acted unprofessional in your establishment. If you are an individual of color, please don't go to any nail shop in Yelm, especially THIS nail shop. I'm giving you a 1 star because of how you treated me, how you made me feel, how you tried to embarrass me in front of an establishment full of white people. Sam is rude, the owners are rude. You should work on your customer service skills. read more

I've been a regular since I moved to this area five years ago I'm usually a really easy fill with a pedicure for the winter and a pedicure for the summer. Sometimes 2 in the summer. Haven't really had any issues but it has been getting slower as far as service and so unfortunately after today this is my negative review and I will be finding a new salon. So I went in today for my manicure and pedicure. Had it planned I was supposed to come in at 11:00 I got there at 10:45. Got my toes started first and it's a Saturday so it's busy but they pulled the tech that was working on my pedicure at the end to go start somebody else and said they would paint my nails in a little bit because they were almost ready to start my fill. I'm thinking okay well I sit there for 20 minutes before they pull me into a chair for my fill. First negative. I'm getting my fill done that part is going normally. Then he pulls my tech that's working on my fill to go handle someone's eyebrows. We're just about to paint my fingera but now you want me to wait for somebody else's eyebrows to get done first? It is at this point two hours that I've been there. It never takes this long. So I wait and 10 minutes go by and then 15 minutes go by and then I get up because the lady next to me is in the same boat she's been there as long as I have also a regular and also had an appointment set and she hasn't even gotten her mani started. So I get up go to the front he is like oh no we're about to do your toes and do your fingers we're about to paint I said no you're not because she's not sitting there yet and it's been 2 hours to which he says well you wanted both your toes and your fingers done today. I said yes I know and we are now at 2 hours and neither set or even painted yet. I said charge me a discounted rate for not getting the paint part done and I am going home and I will paint my own nails. You don't treat your regulars that way. You don't treat people who have appointments that way and you don't make a scene with me in front of other customers if you want your business to stay alive. It was all I could do to be nice and but I told him in front of everybody since he wanted to bring it up you keep pulling people from doing my stuff and it's been 2 hours and I need to go home. Long review but that's it. read more

Black & White Nail Spa - Ugh. No longer a regular here. - Nail Salons Near Me - Yelm, Washington

I asked for a specific design and was treated so nice and got better than what I asked for. I wish I had got the name of the girl who did my nails but she was amazing! read more

Black & White Nail Spa - Nails - Nail Salons Near Me - Yelm, Washington

I've been coming here for about a year now. Almost every single time no matter if I make an appointment i'm waiting for like anywhere between 10-30 minutes to get in a chair. I get if I walked in. But when I make an appointment I don't come to sit here nor do i have time to waste sitting here. Why is almost every nail salon like this? Most of the girls here are good and I come back because of prices and how well they can do designs. Tempted to find somewhere else. read more

the girls here were so so nice and pleasant but the owner, the guy, was an absolute nightmare. He treated his lovely staff poorly and also the customers with a sarcastic attitude: he is very rude and condensing and sarcastic. I would not come back just because of him. He is the owner and sits at the front . read more

To the guy at the front desk who took it upon himself to add an extra tip from my debit after I had already payed the tip in cash !!! Beware using your debit or cc cards in this nail salon !! Not a happy customer read more

Worst experience in a nail salon ever. I've been here many times and noticed it going down hill.. Today while getting a pedicure 5 of the nail techs got into a huge and extremely loud argument sitting right there by all of the pedicure chairs. The manager was in a chair right next to me and after 5 minutes of listening to it, I asked him if he could please ask them to stop yelling. He looked at me and said "they're not yelling" and turned right back to them without saying a word. I know that a big part of the vietnamese language is tone and inflection and it sometimes seems loud, this was not that. This was extremely loud. Then two gals walked in to get pedicures and he told them they would have to wait ten minutes because these workers were still sitting there yelling at each other. Not only zero customer service, but flat out rudeness. This is my last time in this place. read more

Decided to try the salon out again. I went when they first opened. I was not impressed then and still not impressed. The girl at the 3rd nail station was rude to guests as they would walk in. They spoke in different language with each other and just began laughing at the customer after they spoke to her to see what she wanted done. The main guy in the front was sick and coughing into his palm of his hands while assisting guests. Finally, he went to the back because he couldn't stop coughing. Don't waste your time if you want good customer service. read more

If I could give them 0 stars I would. Hands down the rudest group of individuals I have ever met. I used to be a regular customer there, then out of nowhere I would go in and they would say that they had appointments and didn't have time. About a month ago; my mom and my 2 sisyers and I got pedicures here ($275 plus tip) and they sure did take our money that day. Today, My mom made an appointment for us to get fills & after waiting 45 minutes, a man walks in and says "can I talk to you" and brings me outside to tell me that his techs don't want to do my nails. No reasoning, nothing. Just don't want to do them. I am a full time manager at a coffee stand, so I know how to tip well.. I am never rude or disrespectful or loud. I come in and get my nails done and go about my day.. but never will I EVER return here, nor would I ever recommend them. I have heard of them being rude on countless occasions but I never thought anything of it. Because it wasn't to me, until today. So no, I wouldn't recommend going here. They just sit there and talk to each other in their language when they all speak perfectly good English when they want to speak to guests. read more

Got a pedicure 3/22/25 and by the end of the day by toe was bleeding. Felt it sore just walking and when I got home to look it was a lot of blood and extremely tender and painful. Today 3/23 still very tender and painful. Tried to clean it and it started bleeding a lot again. Do not recommend this place! read more

I'm writing a review, because I know my friend won't... but apparently these people don't clean their tools correctly, because after paying over $100 for a pedi, she now has the nastiest toe fungus I've ever seen! Please, if you go here make sure they sterilized their equipment before touching your feet. That is all! read more

Black & White Nail Spa - Toe fungus - Nail Salons Near Me - Yelm, Washington

We called and they were able to get us in right away. We got 2 pedicures. The girls payed close attention to detail. It was one of the best pedicures I've had in a long time. The staff is very friendly as well. read more

My sister and I were able to walk-in and get classic pedicures. We were greeted immediately by the technicians. The service wasn't anything spectacular but the facility and equipment appeared clean and the staff was very friendly. There was a vast selection of polish, and other services available as well. read more

The nail techs at Black & White Nail Salon do a fantastic job every time I get my nails done. The staff at black and white are always very friendly and the salon itself has a very comforting vibe to it. Additionally I'd like to say the price is really good, it costs around $45 for a full set and $30 for a classic pedicure. I recommend anyone to go to this salon, and I honestly believe it is the best nail salon in yelm. One last thing I'd like to say is that my acrylics from b&w will literally last longer than 2 weeks most of the time, and I've heard they will last up to 4 weeks for some people!! It's crazy! read more

Black & White Nail Spa - Acrylic nails, milky white color - Nail Salons Near Me - Yelm, Washington

i had a pedicure. the man next to me had toe fungus on his big toe. the same tech that did his did mine. the tech started to use the same tools as she used on him. yuk!! I asked her to please use sterilize equipment on my feet. she refused to clean out under my toe nail. she said my toe is ingrown told her it isn't that side of my seems to get extra junk under my mail for some reason. She started removing the callus, she made my foot bleed. I asked for a buff, not nail polish she charged me $5. never have I been charged for that. bad experience read more

If I would have known it's $43 to get a fill I would not have come here. He told me after the fact they were done it cost money to cut my nails.....? I have never heard of that before. And maybe tell me before hand it will cost more.... I told them 3 times all I want is a fill nothing extra but they still managed to charge me extra. Not only that they left during the middle of my nails for 15 mins to help other people. Then he asked me if I got into a fight with my nails....? And if I cut them myself...? Weird things to ask. Other than that they look okay but wouldn't have paid more than $30. read more

Phoebe one of the nail technicians did an amazing job on my pedicure. I love how clean & how quickly they are to attend to their customers.

Awesome nail salon Mashell and Sam are amazing! I've been seeing them since they opened and I have to say that it is one of the best salons in Yelm!!! I have tried every place in Yelm!!! Love black and white nails read more

Black & White Nail Spa - Nail Salons Near Me - Yelm, Washington

Horrible experience. I did not like the nail color on my pedicure. I asked if I could get a different one and the owner came and scolded me saying I was wasting their time in front of everyone in the salon, although I offered to pay extra. He humiliated me and his employee. Worst experience ever at a nail salon. NEVER AGAIN!!! read more

My feet feel amazing! I got the deluxe pedicure because I like the hot stones. It was very clean and welcoming. Tons of color options. My husband and I were very overjoyed with our services! Everyone was kind and attentive. I will be coming back for my nail services 100%! read more

The customer service of my nail tech was horrible. The quality of my nails were fine, but she coughed on my hands TWICE with no mask and was rude to me. read more

Top notch nail salon. Full service with massage chairs & the best mani pedi ever! I was amazed at the care I received & I loved how well they took care of everyone read more

I went in to get my nails done and hated how they turned out so I went back about 10 or so days later. I wanted them removed and the lady who saw me aggressively took off my acrylics by using the tips they apply to your nail to give you length. She wedged it under the acrylic and pushed it until my acrylics popped off, damaging my natural nails. Never have I been somewhere they didn't soak or file them down to remove them. I told her it was painful but she just continued to try to pry them off. This place is awful. Save your time and money and go somewhere else. read more

This is a new nail salon in town and wanted to try it out. I got a pedicure and was happy with it. Very clean and nice! Update 3/14/19 I had a fill today and I'm VERY particular about where I get my nails done. Very happy with Michelle she did a great job! read more

Black & White Nail Spa - Nail Salons Near Me - Yelm, Washington

I really liked Black & White nails the first time I went here. This time not so much. When you pay $44 for a full set Plus a $5.00 tip I expected my nails to last longer then 10 days. Not clue why but they began discoloring at 7 days on the tips. I didnt do anything different. No cleaning chemicals, no tanning beds/uv light, not food stained, I dont smoke. Nothing. Possibly the gel nail polish they used is going bad? #137 btw. Im disappointed. I would give a 5 * review on friendliness of everyone who works there but extremely disappointed with the quality of my nails for the price. read more

Black & White Nail Spa - Discoloration - Nail Salons Near Me - Yelm, Washington

Not pleased at all! Made an appt for two of us and waited 45 min to get seated for me and 1 hour for my husband. Water got cold while we were waiting for the next available tech. Finally got started and my tech nipped my toes 3 times and scrubbed a hot spot on my bunion. My husband has a cut on his toe and it is now sore to wear his boots for work. The young guy in there tried to make excuses as to why we waited. I wouldn't hear it and he walked away. We will never go back. Never!!!!! read more

Rude owners!!!! I was yelled at and embarrassed by the man that owns the shop because I asked for and paid for a design that took time. others didn't want to wait so becase he lost customers for not having enough seats, he was yelling at multiple people. I actually was so upset I paid and left and have never been back. I seen him at Safeway and he never apologized or tried to make it right. I don't recommend going here. the woman owner didn't say anything either they all just watch him yell and say hurtful things to the customers. read more

The owners are rude and condescending. Their facilities are dirty and not well maintained. They do not have good customer service skills at all. read more

Open at 9:30, only one worker. Assuming owners walk in 15 late, no other workers to help client sitting since opening. No stars for sad business. No timeline given on when I might be able to get my nails done. read more

My friend & I wanted to get our nails done so we decided to try here as I had heard good things. It was a Friday so made an appointment because we know Fridays can be kind of busy. We made the appointment for 5:45. My friend wanted a pedicure & a fill & I just wanted a full set. My friend was seen right away. I wasn't seen until 6:45. 6:45!!!! What was the point of even making an appointment???? People were getting seen before me so I got the attention of someone & asked when it was my turn. She told me soon Finally when I was seen & she started my nails I told them to just do a fill because I had already been here a long time. I was tired after working all day & I was starving, I just wanted to go home. Overall, the lady was nice & my nails turned out good so I did tip the lady but honestly I will never go back because of the wait time even with an appointment. read more

Stopped in at 5:45pm to get my eyebrows waxed, mind you they close at 7pm. Was told that they don't have time right now. How do you not have 10 minutes to wax eyebrows when you close in an hour and 15 minutes and there's a million employees in there. read more

Probably the best pedicure I've ever gotten. Friendly personnel and they're prices are what they are of which I thought were reasonable, beats the other nail places in this hands down. I will continue to come here. Thanks for a beautiful experience. Received a very good neck/back massage during my manicure by my manicurist and was pleasantly surprised. read more

Black & White Nail Spa - Nail Salons Near Me - Yelm, Washington

I really tried every place in this town and yes they are busy and hard to get into but it's worth it. They have great colors and are really good at what they do . Definitely my go to place, and my 8 year old loves them as well and doesn't pick there polish off like most places read more

Black & White Nail Spa - Nail Salons Near Me - Yelm, Washington

My boyfriend and I were on vacation and came here because were we live everything is closed! Let me tell you we loved it! We got right in, and they sat us in our clean seats, everyone was wearing a mask, they had a temp check, everything was super clean. We both got pedicures and they did such a great job! Totally would come here !! read more

Absolutely not! Long wait times, longer than normal! My nails started lifting after 2 days and my gel color started to chip within days as well. I brought it to their attention and was told I can come in and get the redone at a lesser cost. My girlfriend had hers done as well and she had a similar experience as well. The staff hardly understood us when we tried to make conversation and the man that makes the appointments seems to yell at the ladies that working. I've never had such a poor experience at a nail salon. Save yourself the money and go to QT nails by Starbucks read more

My first time at Black and White nails in Yelm. I was pleasantly surprised how beautiful the shop is. My nail tech was Sam. She was awesome! Very sweet and caring. Took her time and made my nails look great without hurting me. She is super gentle. I have neuropathy in my hands and it's hard to find a nail tech that's as gentle as Sam! A lot of times when I leave Lacey nails I'm in pain because of how rough the techs are there. I think I will try Sam again for my next fill. She explained everything to me including what she was going to do with my nails and how much it costs which was a total surprise but nice too know and be informed. She did a beautiful job with my mermaid style polish and fill. She shaped my nails exactly hOw I like them. The price was very fair especially since she was so detailed and gentle while making my nails sparkLe!!! The shop is only a few blocks from my house and I'm hoping for consistency. Will review again at my next fill read more

Black & White Nail Spa - Nail Salons Near Me - Yelm, Washington

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I've given this spa several times to fix their inconsistency. I called last week to schedule an appointment with Lori, the owner said that Lori had a appointment then we scheduled for a appointment the next day at 0930, I arrived at 0930 then they told me she was sick and no one had time to do what I wanted which was a full set with French tips. I called back a few days later to schedule with Lori, the owner said she's on vacation. So finally I asked what the real issue was because I've received several different stories. Then he replied honestly we have had a lot of issues with Lori, I respect that but why lie? Being desperate and not wanting to drive further to a better salon, I scheduled a appointment for two days later at 1pm, Today I went to the appointment I arrived at 12:57 and they kept me waiting until I eventually walked out. I refuse to continue to be treated like less than a valuable costumer. My expectations are to high for Black and White nails. To me they are simple expectations: be available for my appointment at my appointment time, call me before I make the drive if they need to cancel and stop lying about stupid stuff. read more

Went for a polish change on a manicure; after she got my polish off. I went to wash my hands, I came back and she was using the cuticle cutter on herself and then proceeded to use it on me. Not sanitary and disgusting. I won't be back. Not to mention, my nail polish looks worse now then it did before. I won't be back. read more

I have been to this nail salon several times once when they first opened they had great deals and my nails looked amazing... the last time I went in I was not as happy I got a polish change that was $25 on my natural nails and it started peeling the next day the time before that I got a pedicure and it was great long-lasting but the nails acrylic that I had done were wonky wavy uneven and just looked horrible I have since moved away from the acrylic going with just regular polish on my natural nail however the gel that they use must be low-quality because it immediately starts peeling around the edges I would recommend them for pedicures only however the wait is usually long seems like they don't have very many people that are qualified to do all aspects of the services they offer... read more