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BKB Glass & Mirror

5.0 (1 review)
Closed • 9:00 am - 6:00 pm

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Services - BKB Glass & Mirror

Glass door installation

Glass fixtures or furnishing installation

Glass shower enclosure installation

10 More Services

Mirror installation

Window installation

Glass repair

Mirror repair

Glass door replacement

Glass fixtures or furnishing replacement

Glass shower enclosure replacement

Mirror replacement

Window replacement

Skylight installation

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3 years ago

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Polar Clear Glass Repair - Bottom window repaired after installation

Polar Clear Glass Repair

(13 reviews)

Museum District

I had Polar Glass replace the glass inserts on almost all my windows (41 windows). I obtained 4…read morequotes and Polar Glass beat every quote, one of them by 50%. During the installation I spoke to Alfredo, Alberto, and Moises who were all professional and always returned my calls. During installation they were respectful and did a great job. The windows came out beautiful. I had a couple of minor issues that I wanted fixed and they went above and beyond to make it right. I highly recommend them.

This business needs to improve communication, and needs to respect their customer's time. Our…read morewindow repair appointment was rescheduled at least 4 times, twice without our consent. When the glass they needed to bring broke, they did not alert me. I had to call/text to ask where they were. They avoided picking up and texted me back instead. When informed by text they would arrive an hour late, I waited to no avail. They did not come and I had to reach out again and it is frustrating. The explanation I received from the owner (I'm guessing) is that his workers do not speak English very well. While I am sympathetic to this, I do not appreciate the waiting, lack of proactive communication, and me having to reach out--customers have things to do as well. They arranged to come the next morning at 11:30AM so my husband and I scheduled our errands to work around this time. Instead, I wake up to a text saying they would arrive within the next hour by 9:30AM. I responded that this is NOT OK, and they never responded. Instead, they texted my husband later saying they were picking up glass at the manufacturer's which opens at 10AM and running late. This is just dishonesty -- how do they expect to arrive by 9:30AM when the manufacturer doesn't even open until 10AM? We ended up canceling our service and requesting a refund when they ran late again for the 11:30AM appointment. Highly disappointed with their lack of communication, honesty, and service. If you are a potential customer, please look elsewhere. Houston is too big and competitive to not have a business that will be on time and respect your time. If you are the owner, please hire people who are bilingual/can speak English. You should not be the only person who speaks English well for your business. Also set up a system where you can keep track and alert customers accordingly if running late. And PLEASE respect your customer's time.

BKB Glass & Mirror - glassandmirrors - Updated May 2026

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