I never complain to this extent but we were pretty disappointed. Me and my husband came here to celebrate something very special to us. I ordered a mocktail asking to remove an ingredient, the server seemed confused telling me the drink wasn't on the menu until I showed her on the menu in front of me. I also asked for a water. Drink showed up 10-15 mins later with the ingredient I asked to be removed, and no water. We had to wait 5+ mins for straws after the wait for drinks. My husband is very plain with his food and asked for a plain bacon cheese burger, burger showed up with a ton of things on it. We asked for it to be fixed and when it came back it still had guacamole on the bun. Finally the manager came and once we explained the situation he quickly fixed the burger completely and took care of a chunk of the bill which we were very appreciative for although we hate to even have to have that happen. The cost is never the issue to us, and we're willing to wait for our food especially on a busy night such as tonight. We were going to get dessert but decided against it after the service and food mess ups. Very grateful for management there. read more

From the moment we sat down, the experience was great. Our server, Tiffany, greeted us within three minutes with a warm, friendly introduction, and honestly, it was one of the better server interactions I've had in a long time. She was upbeat, attentive, and made sure everything flowed smoothly from start to finish. The atmosphere was perfect--dim lighting that felt cozy but not too dark, and the restaurant was comfortably full without feeling crowded. Even though they close at midnight, there was no sense of being rushed. Staff stayed attentive, tables were consistently cleaned, and everything felt well-managed and organized. Manager Vanessa even came over to greet us, which added a really nice personal touch--especially since this was a last-minute decision to come here. I'm genuinely glad we did. We ordered the spinach dip appetizer, drinks with two shots of Don Julio, and a prime rib with mashed potatoes and broccoli. Everything was amazing. The flavors, presentation, and timing were all on point. The only small critique: the mashed potatoes were delicious, just a bit smaller in portion than expected. Other than that, the entire experience was phenomenal. Great service, great food, and a great environment. read more

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We had a reservation. It was Saturday night. We arrived a few minutes before our reservation time and checked in with the hostess. Six o'clock came and went. After our reservation time had passed by five to ten minutes, my husband inquired about when we might get seated. Rather than cordially explain the delay, the hostess snapped at him and defensively said that we arrived early and it was only a little after 6. We were the next party seated and hoped for a better experience. Our waiter was lovely when he greeted us. He promptly took our drink orders and also offered to take our food order if we were ready. We were. Hubby got a burger, I got a salad. I asked for oil and vinegar instead of the dressing the salad came with. It took a while to get our food - but the place was busy so I understand. The waiter said my salad was ready but the burger was not - asking if he should bring the salad. I'm a slow eater so we said yes. I have no clue how this is possible but the kitchen was not familiar with oil and vinegar dressing and was unable to provide it. ???? Unreal. I opted to eat my salad dry - which I often do so no big deal. When the salad was brought out it was BAD. The chicken was OK but the green and other fixings few and far between. My husband's burger and fries were fine. He ate every bite. I need to add, the only reason we ate at this restaurant was because we had been at Lazy Boy right before which is located in the same hard to navigate area. The parking lot in that area is a mess and the entrance and exits are a bear. Given the whole package - we will never come back to this restaurant. Granted, I've had worse experiences in recent memory (unfortunately), but the trifecta of average food, crappy location and snarky staff sealed this deal. read more

For starters, our hostess seated us, but we did not have a server for at least 15 minutes. My Parmesan chicken set under the heat lamps a little too long, which caused it to be very rubbery. They have changed their mashed potato recipe, and now it is more consistent with instant mashed potatoes and not creamy garlic ones from before. My day ask for blackened salmon however that is not what he received. This used to be my favorite restaurant due to having so many different entrées to choose from however, it seems every time I visit it's not up to par. But I continue to circle back around in hopes that things have changed. read more

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Had not been here in forever, there was a long wait but the service was very fast and friendly. Menu is labeled very gluten friendly and clearly states what is gluten free. The grilled chicken power bowl was so delicious I would for sure get again. The Brussel sprouts are also a must. read more

BJ's Restaurant & Brewhouse - Chicken BJ's Brewhouse Bowl - Breweries Near Me - Columbus, Ohio

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Thank you to Renee for doing her best to get our party seated as quickly as possible. The food was good overall and service as well. Everyone loved the baked Ziti. Drinks were cold. Burger was a little dry but nothing some extra BBQ sauce couldn't help fix. read more

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- LONG REVIEW HORRIBLE EXPERIENCE I came in around 6:30pm and was seated in the bar area. It was somewhat busy, but not nearly busy enough to justify being completely ignored for the first 15 minutes. A server walked past me multiple times - looked right at me , says nothing! A simple "I'll be right with you" goes a long way. I wasn't the only one--another couple nearby was also visibly frustrated and ended up walking out. Looking back, I should've done the same. Eventually, someone from the bar finally took my order. I asked for mozzarella sticks and a Mango Cart beer, which of course they were out of. Food came quickly, so I put in my entrée right away--a sirloin with mashed potatoes--thinking it might take a while. By this time, I'd already been there about 35 minutes. Then, instead of my steak, someone brought me salmon and rice. The bartender/server took it back, only to return saying it would "be a little longer." No apology, no attempt to make it right. Meanwhile, she stood at the bar chatting with the hostess and what seemed to be a manager (who clearly had no idea what he was doing- he was pretending to make drinks). They were obviously talking about my order, glancing my way, yet neither had the decency to come over and address it. The hostess at least checked on me--credit to her. But the "manager" gentleman didn't have the cajones to say anything.. didn't say a word, even when he walked right past my table. That silence spoke louder than anything. His staff's Poor service is a direct reflection of his crappy leadership, and it showed. Bottom line: BJ's Brewhouse completely dropped the ball tonight. Zero accountability, zero hospitality. Do yourself a favor and avoid this location. read more

Husband and I had only been here one other time a few years ago so decided to give it another try for lunch. The food is just not very good, same as before unfortunately. We both had soup (different kind from each other) and split a burger and fries. Our server was good and we arrived early at 11:00am so it was not crowded. read more

My husband and I went in at 4 pm on a Friday-1-16-25 to be exact. We sat at the bar for 10 minutes and were never acknowledged. Absolutely sad for this kind of service or lack of. Never will return and this explains why they have 2.6 stars. Corporate needs to step in and shape this location up read more

This was our second time in two months at BJ's Brewhouse I ask for a table this time but was seated at a booth our waitress came over and greeted us I told her about the problem she said come over to this table and does the sun bother us we said no she said the shade can pull down if so. Kathlin I believe was her name very nice waitress and checked on us 3 times . She is the first waitress that has ask if we were enrolled in for the rewards and I was but had forgotten to tell them. Thank her for that . I will be asking to seated in her area next time. read more

Came in with a party of six and never had anyone greet the table. After 15 min of watching people around us get drunk orders and every member of the serving staff just walk by us we decided to leave. Unfortunately this is my second time visiting a BJ in two different states and ended in the same results. No service and having to go elsewhere to eat and drink. The culture of this franchise is so poor that I will never try another one or direct anyone there. This was embarrassing that I suggested this place only to have to get up and leave once again. read more

BJ's Restaurant & Brewhouse - Breweries Near Me - Columbus, Ohio

Received drinks after eating all our food then got told the bar tender was the issue when we clearly saw the bar tenders standing around while we waited at our table...first time at bjs along with my brother place sucks read more

Food is delicious. Pazooki is great. The service is OK they're not coming right away. Our food did take a while but it was good. Ambience is like old time brewery! read more

Shu-Shu is the most kindest, sweetest waitress EVER...period. The Pizookies are so good and the vibes are great. This is an obvious 5star rating! read more

In general I recommend BJs as we like their large menu and pizookies. However our experience at this location was not good. The server was extremely slow even after we got our food. We had to ask for our bill after we had finished and waited at least 15 min. We also had gift cards (Happy Place) and were told you had to go online first to select the restaurant you want to use it at. We went home and researched and found out that was not true. With our experience you would have thought a manager would come over but never did. read more

BJ's Restaurant & Brewhouse - Breweries Near Me - Columbus, Ohio

Should have read the reviews! Hamburger was raw in the center. That could have been a disaster if I ate it without checking. They apologized and added a burger and took it off to make it look like they were doing me a favor! Never again!!!! read more

Great food and service. Weekly deals and drink specials are great value. Great place to get together with friends for happy hour

My husband and I went for dinner on Monday, July 14. It was early, not too many people there yet. We like to sit at the bar, so we did. Only two other people at the bar. So, we sat. We saw 2 bartenders walking back and forth. But no one talked to us. About 10 minutes went by, finally one of them stopped and asked us about drinks. Now I know ten minutes isn't long, but when they are walking back and forth, not really doing anything, it is. So she took our drink order and then our food order. Husband ordered the wedge steak salad. I ordered the chicken fettuccine Alfredo. It didn't take long at all to get our food. And that's probably they forgot to heat it up. Husband said his steak was cold and had no flavor. I know it's a salad, but the steak is usually served warm. My food was cold also. And it had a really weird faint flavor. It wasn't Parmesan. It actually tasted like spoiled cream. Maybe it was sour cream. But I couldn't eat it. The Alfredo sauce was very runny, like soup. So, I don't know what they use for Alfredo but it was yuk! I was really pissed, but didn't say anything. Instead, I took it home, took the chicken and broccoli off of it and rinsed the sauce off the noodles. Got out a skillet and made my own Alfredo sauce. Added the chicken and broccoli. Heated it all up and ate it. Now THAT was better. So, BJ's, you need to rethink your Alfredo. Because what was on my plate was nothing like Alfredo. And you need to serve your food hot or at least warm. I don't know if we'll be back. Probably not for a while. Bjs, do better!!! read more

Service was AWFUL... food was OK. Ridiculously overpriced. The pazookie? lol absolutely ridiculous. read more

BJ's Restaurant & Brewhouse - Pazookie? - Breweries Near Me - Columbus, Ohio

Don't visit this location- although the service was good, the food was not. All of the draft drinks were out- okay we will stick to water. We ordered a deep dish pizza and sirloin. The pizza did not have sauce out it.. literally, I think the cook forgot to put it on. The sirloin was cooked so long that I couldn't even cut it! The food was cold and it tasted like it was sitting for a while. We were sitting there for over an hour to just take 2 bites, pay, and leave. Multiple people around us sent their food back but we just didn't have the time to sit there for another hour for gross food. Don't waste your time and just go for the Pizookies. read more

We were here on a slow day, and had a party of 6. The location has a bunch of tables and a large bar area. We were seated quickly and started looking through the menus. There was a standard food menu, lunch special menu and drink menu. We shared the sriracha queso dip and did not find it spicy, and had a weird texture in our mouths after eating it. We ordered some different sandwiches and salads from the lunch menu and then started to wait. And wait. And wait. Our server wasn't busy with other tables, she just would disappear into the back for a while and it took almost half an hour for the food to come out. Half of it came out about 5 minutes before the other half. We were missing the sides of ranch and bbq sauce that were asked for when we ordered, and it took another 5 minutes to get them. By the time the food came out the fries were all cold as were the sandwiches. We tried to make the best of it and enjoy our time together. There's plenty of places to eat around Easton, and I was surprised that the service was so slow here. Next time, I will probably pick a different place. read more

BJs saved the day for my birthday. We went to J Alexander's and they refused to seat our party of 9. They accommodated our party of 11 with no problem. The food was good, service was great and everyone that worked there was pleasant. I definitely will be back. read more

Wanted a late night snack while we were in town visiting family. Checked this place out and it was nice. Got the crispy calamari which was really good. The batter had lots of flavor and the roasted garlic aioli sauce it came with was really good. I tried the Fat Head Bumble Berry beer and was surprised at how tasty it was. It wasn't too sour or too sweet but hint of blueberry. I would like to go back to try more. We had dinner already so only got a snack. read more

BJ's Restaurant & Brewhouse - Fried Crispy Calamari - Breweries Near Me - Columbus, Ohio

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My younger brother and I dined at this spot on 1/31/25. Our server was Alexis. It was the heart of the dinner rush around 7 pm so it was truly crowded but Alexis truly came through with her positive energy, smiles and awesome customer service. She swore up and down that she had seen my brother somewhere before and that was a classic convo however, the food was awesome! I ordered the lemon pepper wings and my brother ordered the potstickers and something else. I can't remember but the food was HOT and delicious!!! Of course we had to have dessert, well my brother did hahahahaha. Alexis was very personable so we started following each other on Instagram. I asked for her manager to come out because Alexis and pretty much everyone in the restaurant was superb. The ambiance is laid back and I've been to this one before but this go round, it was on and popping! Ask for Alexis section. She works on the weekends. Well I hope to get her again when I visit next!!!! Kudos!!! read more

I have been enjoying BJ's for years, and my experience was just as good as always. We had a large group on a Friday night, but our orders were placed and delivered in a timely fashion. Food quality is always good, and I am a fan of the BJ's brews. read more

came in at 10 today and it was pretty slow. was the only one at the bar and it took the bartender 15 minutes to ask me if I wanted food. I watched her order food for the server before she even gave me a menu (that I had to ask for) which was dirty. when I got the food the pasta was fine but the shrimp was cold. when she asked if I wanted dessert I said no, I was also gonna ask for the bill but she walked away and talked to the same server. my food was also missing the bread that comes with it, I let her know that it usually comes with bread and she says "maybe." I usually tip very well sometimes even more than the bill but she is worth the $1. not coming back lol read more

My last two orders were good but the ribs weren't as great as that first time I ordered when I did my initial review. They almost tasted warmed up or reheated vs freshly made. And there wasn't much bbq sauce either. Oh well it was still pretty good. read more

Bartender was so busy talking to guys at the bar. We waited 20 mins for 1st drink. Then 30 for my friends drink . Food was OK. Not recommending this place. Our waitress was very nice & she tried to make it enjoyable. read more

Never actually got to eat here. We walked in to what seemed like a regular night, plenty of empty tables. Had to wait at the host station as the hostess was too busy playing on her phone to realize there were potential customer waiting. I allowed this to go on for approximately 60-70 seconds until I made a subtle cough to alert here that there were humans standing in front of her. Once place on "the list" we waited 45 minutes on what we were told would be a 15-minute wait. After surpassing the 45 minute mark we made our way to the exit. Will not be back. read more

This was my first time going to this restaurant I've seen it at Easton across the street from J. Alexander's on Stelzer Road. I arrived about 5 p.m. and this was in time for happy hour prices. I decided to get the mini pizza, I'm a fan of deep dish pizza but we'll get to that later. The appetizers came out nice and hot for spinach artichoke dip and mozzarella sticks. The wedge salad what's good for a wedge salad blue cheese bacon tomatoes onions. The mini pizzas came out but they didn't come out in the lil pan. I was very disappointed... because when they were placed on the plate they were cold in the middle. Dough not done. The taste is similar to a Pizza Hut personal pan pizza. I don't know if I will be back, maybe with friends but not on my own accord. Wait staff was very nice and was tipped well. read more

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Without a doubt the worst restaurant you could go to in the area. Ordered curbside because I'm handicapped. Designated spots were full of cars with no occupants so I double parked.. using app, as told by app, checked in twice with no response. After 10 minutes, made the painful journey in. "Oh we didn't see you pull in." This appeared to be a manager not some overworked, underpaid server. I asked for a refund of 18% gratuity. He didn't know how to do that. To top it off, order was wrong and cold by the time it got home! GO SOMEWHERE ELSE, I WILL! read more

Vanessa was great at the Easton location! Quick service and so polite! We even got there close to close and were not rushed out at all!

Great service from Cody, delicious food and drinks, great way to spend my friday night!

The food was ok. The service left a lot to be desired. I asked the waitress to warm my coffee and she took my cup of half full coffee. I was thinking that she was just going to add more coffee. When she finally brought it back it was still half a cup and the cup was so hot you couldn't touch it. I'm assuming she put it in a microwave. For as much as a meal and drinks cost here they need to get servers that are experienced and know simple service terms. She also was very hard to track down and they were not that busy. read more

While I normally love BJs Brewhouse I was severely disappointed on our visit for NYE. We made a 6:30 reservation days in advance and when we arrived we were told that everyone had the same reservation time and a wait couldn't be approximated. So we never got to eat here due to the incapability to organize reservation times and honor those times. read more

Parking: Hard to find a spot, expect to drive around the parking lot several times until a spot opens up. Host stand: Very polite, gave option to wait 3hrs or find a spot at the bar, so we sat at the bar. Server: Immediately approached and handed menu and asked what we'd like to drink. Once drinks came, we're asked if ready to order, we placed order then waited around 20minutes for food to come out. Food: Ribs and fries were excellent, the asparagus was just okay.. the teriyaki pork chop was good, nothing to brag about though.. Bathrooms: Clean and served their purpose. Ambiance: Lights are dimmed and volume is not too loud, had to talk at a medium level to be heard by your dinner companions. Good experience, we'll be back. read more

BJ's Restaurant & Brewhouse - Breweries Near Me - Columbus, Ohio

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I think BJs is short staffed and struggling. It took about 10 minutes to get a seat, when the restaurant wasn't that full when we arrived. I also tried to put my name in on the app, but it wasn't letting me. Once we sat, another 10 min went by. We saw a server slowly clearing plates and cleaning a table nearby, and he didn't make eye contact. My 5 year old wanted to leave. The server that eventually helped us asked "have you been helped" and was immediately was very apologetic, clearly we were not his table but he was going to make it right. I ordered the quinoa bowl with shrimp and an Oktoberfest beer - though advertised, it wasn't available yet. Settled on a Hefeweizen. My kid got a pizza with sides of applesauce and broccoli. The food was good, not great. The quinoa bowl did have some spice and I do like they have an "enlightened menu" with dishes under 1000 calories. The menu is big, they do beer and pizza well. I did like that I was also able to pay on my phone. Again, I fear another victim of COVID related staffing issues, be prepared to wait if you must come here. read more

BJ's Restaurant & Brewhouse - Kids deep dish pepperoni, broccoli and applesauce (prepackaged) - Breweries Near Me - Columbus, Ohio

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Great experience at BJ's. Celebrated a Christmas gift exchange with friends and colleagues and had a great time. Service was phenomenal and food was delicious. Daily specials menu has great options for everyone. read more

Been to other location a few times previously, not sure why I didn't review until now. Got a gift certificate from my job for $50 and wanted something different for take out Wednesdays. My man was craving a steak, so here we are. We started with the Chicken Tortilla Soup, we ordered the one for $7.65. We were told this was a bowl, wrong. We only received a very very small cup. The soup was way too salty and we didn't even finish it. Don't think we will ever order it again, sad because we both love tortilla soup. This is the sole reason for the four stars instead of five. On to the entrees. My man ordered the Tri-Tip and Grilled Chicken with Green Beans and a House Salad with Italian. The steak was a 6 oz of slow-roasted sirloin which was delicious, cooked close to perfect and had an amazing glaze. I originally wanted the Double Bone-In Pork Chop, but when I went to order, it had been 86'd. So back to the menu to pick something else. I finally opted for the Parmesan Crusted Chicken with White Cheddar Mashed Potatoes and Steamed Broccoli. It came with two chicken breasts topped with sun-dried tomatoes, basil, shredded parmesan cheese and a lemon chardonnay butter sauce. Yummy... We will definitely be back, since almost everything was perfect. Next time we may try the pizza, still haven't had it, but heard it is OUT OF THIS WORLD!! read more

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I didn't realize that this was a chain, but the food was delicious here! It's a great place to pop in and to watch the game. Their salad choices were absolutely great DJ I was impressed. read more

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