This review is for my first visit to Biyoshi. Dori was fabulous, and she deserves 5 stars. Steve, the owner was good for 2/3 of my interaction with him but then bombed with a rude comment at the end. So, I took off a star for Steve's rudeness.
I was looking for a stylist who would cut my hair the way I wanted them to. I used to have a stylist who did a great job, but for some reason, he had started to do whatever he wanted regardless of what I wanted, sometimes giving me drastically different cuts that I requested. He would even argue with me, telling me that he was the expert so I needed to let him give me whatever style he wanted So, I needed someone new that I could trust. Dori was that person.
Dori was pleasant and accommodating. I was a few minutes late due to being blocked into my driveway, but she was very kind about it. The shop was 2/3 empty as it was the end of the day, and she was ready for me the minute I walked in. She washed my hair, carefully accommodating my request not to use hot water. She listened carefully to what I wanted and asked questions to make sure she did exactly what I needed. While some stylists will want to make a "style" they like, she did what I wanted, and that is the type of interaction and result I was looking for. She listened carefully as I told her that I don't use heat styling or products on my hair most of the time, and she asked me whether I wanted her to dry my hair or allow it to air dry using spray. She did not try to get me to buy more services like haircolor or special treatments. She did not try to sell me product. She was efficient. I walked out with my hair looking polished and with the length I wanted. Dori was very mild mannered, pleasant, and skilled. I highly recommend her.
Steve, the owner, was very pleasant and efficient on the phone when I called to make the appointment. He offered me a same day "fit in" schedule or a next day appointment that wouldn't be rushed. I took the next day appointment and was very pleased to not have to wait days or weeks. When I arrived, Dori greeted me, and so I didn't talk to Steve then. When I went to pay and told him I was pleased at the appointment availability and reasonable price, he showed appreciation. I pulled out my card to pay, butm as it was a card I didn't use much, I couldn't remember my pin the first time. It only took seconds to say it wasn't the right one, but right before my third (successful) attempt, I told Steve that if I couldn't remember it, I'd pay cash. He quickly responded, "I'll give you one more chance. I don't want to stand here all night. I mean, you're nice, but..." Since it only took seconds to get a response on a PIN and the place was largely empty with no line, there was no reason for him to be impatient, and of course, there is never a reason to be rude to a customer. I thought he might be joking, but when I looked up at him, he was frowning at me. When you have customer standing in front of you trying to give you money and your shop is nearly empty, it's common sense to be courteous. I wondered if he was trying to get me to pay cash by making that rude comment. So, I knocked a star off for that and hope that, if I return, Steve will be consistently courteous.
In summary, I recommend Dori as someone who will be extremely courteous, attentive to your wishes, mild mannered, and skilled. She doesn't impose her wishes on you. I had the impression that she would advise me if I had asked her about styles, but I knew what I wanted, and she very carefully gave it to me. She did not get "scissor happy". Because of Dori's excellent service, the quick appointment availability, the reasonable price, and Steve's initial courtesy, it pains me to knock off a star for Steve's final rude comment, but, because disrespect can spoil an experience and Steve profits from Dori's business, I feel it's appropriate to make that adjustment. read more