I have been to Biviano's before & had a lovely time, the service was slow, but overall a good night. Last night unfortunately was the complete opposite
Initially we waited over 15mins & 3 reminders for someone to uncork our champagne bottle..
Then 40mins after ordering our meal, we asked for our food..only then did they look into it & realised there had been a mix-up & manager blamed a new staff member giving one of our meals to another table.
We asked if all the meals (there was 6 of us) would need to be cooked again, & told no, they were ready & it wouldn't be long...
Another 30mins went by, & again asked twice what was happening, with no-one coming back with a response..
We were sitting square in the middle of the restaurant, with no one next to us - how could it not be obvious we were sitting there for so long without food?
We waited 1&1/2hrs total after ordering & it was only when I went up to manager that we finally got our food..
And then when I said there had to be some form of recompense for this, we were initially only offered free coffee - it was now 9.45pm & we only wanted to get home..so no. That was all the manager was going to offer (& wouldn't charge for the side of veges..which were not delivered until again reminded & arrived 1/2way through the meal - so of course not!).
I stood my ground & demanded better, & all she would give up was corkage. I also asked for the garlic bread that we had had as a starter be taken off - as that was all we had to eat for nearly 2hrs...& she refused.
Manager said that, well, no-one had told her that we'd been asking about our food (after mix-up) - she should have been following up, & making sure food was coming asap; & they had to make all our meals again..total opposite of what was said before, 7 as 3 of us had ordered medium steaks, it takes this long...really? 45mins to cook a steak??And why did you not tell us that before??
I said that this is not our fault, you guys made a huge mistake, & we should not be paying full price for this debacle..to which she replied "oh, I'm not blaming you"...seriously???
The whole meal should have been on the house
Really really disappointed & will not be recommending this place again read more