Jason and Team were the best! Very thorough and conscientious about the work. Best choice ever for…read moreHVAC.

I read the reviews, and I was hopeful. However, everything fell flat after speaking with Marissa…read more The sarcastic remarks and condescending tone were enough for me to end the call. Thanks, but no thanks.

Stay away from this business!! Communication is nearly non existent and the office help tells a…read moredifferent story than the owner. NEVER a straight answer. If you are unhappy and give up. You're charged a "restocking fee" so, if they string you along for long enough, they still profit from "restocking". It's pretty close to FRAUD. In a word; nightmare!

We called and called. They said they were coming out to install, but they never showed up. They…read morenever called to reschedule, or picked up the phone when we called. How do they stay in business, I'll never know.

NOTE: This review is based on my experience with the service department at Axmen. Their sales…read morestaff made it right in the end so no complaint about them. Here's what happened: bought a brand new pellet stove from them for $2,000. Got it home, hooked it up, it wouldn't work. Called service, he walked me through a couple things over the phone and got it working. Great. Next day, not working again. This time they send a service man out and he plays with it a little and changes some wires on my thermostat and got it working again. Great. Next day, not working again. Called - guy is busy - need to call me back. Never calls. Next day, called - guy is still not available - I'm getting a little upset at this point. Lady promises guy will call me. Never calls. Next FOUR DAYS were Thanksgiving weekend. They all closed all 4 days. Outside temperature: 25 degrees F. Inside, a balmy 34 degrees. So Monday I call and I'm pretty hopping mad by now. For the past week after spending $2,000 on a pellet stove I am still seeing my breath inside. Lady says she can have a guy out tomorrow for sure. Guy comes out Tuesday, finds a defective switch and gets it working again. Then proceeds to tell me "since you were so mean to the lady on the phone yesterday, I've got to charge you for a service call. $200" WT ACTUAL F?? The thing is less than two weeks old and has NEVER worked since I bought it. "Well," he says "since you installed it yourself the warranty is void" Nobody ever told me that at the time of my purchase. In fact - they helped me load the thing onto my trailer. I paid the guy because he said he was an independent service man but I grumbled hard about it the whole time (as you might expect). Then he has the NERVE to tell me "I'm putting a note in your file and we will never do business with you again" Had to literally laugh out loud in the guy's face at that one. Really? You don't want to do business with me again? After just screwing me out of $2,000 for a pellet stove that doesn't work and has no warranty - and then again out of $200 for a service call you really think I have ANY plans of ever setting foot on your property ever again? To the sales department's credit - they did allow me to return the stove (I wasn't keeping the stove if I was BLACKLISTED by their service department) and credited me back the $200 that jerk service manager charged me. So in the end - all it cost me was a trip back to return the stove and a small ulcer dealing with their service department. And the happy ending was that I ended up going to Tractor Supply in Lolo and buying another stove for half the cost of the one I bought from Axmen - so that saved me a grand - which helps ease my pain. But why they would allow their service manager to ruin their company's reputation like that is beyond me. All it would have taken to make me happy was just fixed the damn stove and give me a warranty. So yeah - if you're buying feed or fencing or whatever...probably not a bad store to shop at. But anything that might require service after the sale.....YOU HAVE BEEN WARNED!!!!

Went to buy a new cleaner burning wood stove today and they refused to sell to us...said we are on…read morethe stagnant air zone.....we have been grandfathered in and have been burning wood for the last 15years as our main source of heat.. Thought they would of liked us to be using a cleaner stove so we don't pollute the air so much but I guess not....sorry axmen but you just lost out on $3000 sale from us...we will take our business elsewhere.

The best, hands down. Installed both furnace and fireplace some time ago and service and…read moreinspections have been first-rate. Very personable crew. Don't try to sell you unnecessary parts or "fixes."

We used Graybeal for 17 years to service our furnace and a/c in our Missoula. Top notch service at…read morefair prices. We highly recommend this Company for the above services!