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    Bistro 502

    5.0 (2 reviews)
    Closed • Closed

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    Grillsmith

    Grillsmith

    4.2(346 reviews)
    2.3 mi
    •$$

    5/5 We loved everything! Food, service and ambiance was…read moregreat! Starters: -Spicy Thai Shrimp -Blue Crab and Shrimp Cakes -Pub Pretzel Entrees: -Lemon Feta Chicken with Cauliflower Mash -Pan Seared Yellowtail with coconut rice and grilled mango, pineapples and peppers -Burger and fries

    I had a very negative experience with the manager at this restaurant on the evening of 9/5/26…read more I came in to pick up an order, only to find out that a delivery driver had already picked it up. I was immediately told that this was a "customer problem" and not the restaurant's responsibility. I found that statement to be very offensive and dismissive. I explained that I understand very well how Uber and DoorDash work and that when orders are handed to drivers without verifying the pickup, it creates an opportunity for orders to be stolen. In fact, TWO separate orders were picked up by the same driver. That raises a serious concern about how orders are being verified before they are handed out. Rather than listening to what I was explaining, the manager became extremely rude and spoke to me in a condescending and disrespectful manner. He told me he didn't need to hear it, got in my face, and told me to leave while smiling and giving me a dismissive little wave goodbye. I was not disrespectful; I was very direct while trying to explain the situation and why this happens. Being treated this way in front of other customers and staff was extremely hurtful and humiliating. Regardless of who ultimately loses money from a stolen order, everyone is affected: the customer, the restaurant, Uber/DoorDash, and the legitimate driver who arrives to pick up the order. This also hurts honest delivery drivers who take their jobs seriously and do the right thing. Drivers like myself rely on restaurants to properly verify orders so that when we arrive to pick up a customer's already-paid-for order, we aren't blamed for something another driver did. We should not be treated as though we are all part of the problem simply because we work through a delivery platform. I have never had an issue with this restaurant before, which makes this experience even more disappointing. Drivers are also customers of your business and play a role in bringing business to your restaurant. A manager should be able to handle a situation like this without becoming confrontational with someone who is simply trying to explain what happened. A customer is a customer, regardless of whether they are dining inside the restaurant, ordering through an app, or having their food delivered. A delivery customer is not beneath you and should never be treated as though they are less important. Because of the way I was treated, I will not be picking up any personal food orders or deliveries from this restaurant again, and I will not be recommending it to anyone. Businesses depend on customers and delivery drivers, and the way people are treated can affect whether they choose to return. There are plenty of restaurants to choose from that will treat customers and drivers with respect at all times. Completely unacceptable!

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    Grillsmith
    Grillsmith - Smoked Old Fashioned

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    Smoked Old Fashioned

    The Cottage - Lobster Maki Sushi

    The Cottage

    4.4(1.2k reviews)
    4.0 mi
    •$$

    After a relaxing day at Siesta Key beach, we stopped at The Cottage for lunch. I cannot say enough…read moregreat things about this restaurant. It's got a relaxing beach vibe with outside seating and a nice patio in the back with enough shade. I could tell that they host nightly entertainment here with a small stage. For lunch, I ordered the lobster maki roll. I'm not a big sushi fan, but I was intrigued. This lobster roll was one of the best sushi rolls I've had in a long time. Also ordered include the blackened grouper sandwich, billionaire burger, and tempura shrimp appetizer. Our group loved every entree. The cocktails were also refreshing. I really loved my jalapeño watermelon margarita. Our server was wonderful - very friendly and quick service. Definitely an enjoyable lunch or dinner spot!

    We booked this place via OpenTable since it received great reviews. We ended up parking next door…read moresince parking was a bit hard to navigate. The parking place had ample parking where you needed a mobile app to pay for your parking. There was a larger souvenir store there if you needed to kill time before your seating. Once it was our time for our dinner reservations, we were greeted and seated at our table. Our waitress was a bit sarcastic or had a witty comments that didn't sit well with my kids. When ordering our foods, the kids asked what type of drinks they had since it was not listed on the menu. She said Coke but didn't elaborate that they had Coke products. Since she said Coke so fast our daughter didn't hear the response and asked her the question again where she just said that's a great question and ignored her and moved on. Food wise - we had the Peruvian ceviche, Peruvian chicken, I think I had a special grouper dish. The food was good. We were able to eat everything and the kids enjoyed their kids burger meals. Outside of the waitress comments, the place placed nice modern music to listen to and had the basketballs games playing on the tv at the bar.

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    The Cottage - Patio seating

    Patio seating

    The Cottage - Patio salad with shrimp

    Patio salad with shrimp

    The Cottage - The best lobster bisque I've ever had

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    The best lobster bisque I've ever had

    Bistro 502 - tradamerican - Updated October 2026

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