Our fifth wheel trailer was disabled about an hour north of Midland. Since the call was late, (5:00-ish on a Saturday evening), Bison couldn't come until 9:00-9:30 the next morning. They no-showed.
At 9:40, I texted the number I had and they were "delayed", but the driver would call me ASAP. Nothing. They were an hour away and knew by 8:30 they weren't coming. How about a courtesy call?
At 11:53, I called again and was told that "everyone" was on an accident near Midland and they'd call me as soon as they could re-dispatch. That was the last I heard from them. Subsequent calls and texts went unanswered. They had committed to my tow and were prepaid.
I had to arrange another tow and the trailer spent a night on the roadside.
Their website says to "choose a towing service you can rely on". I agree with them. Bison might be reliable, but they're only as strong as their weakest link -- the dispatcher on duty Sunday. read more