We have been in there several times. The owner has always had a bad attitude with us. She gets really snippy with my kids. She acts like we are idiots, and she is so superior when is comes to pet knowledge. If you are going to be a business owner, learn some customer service skills. We had finally makes a decision on what we were going to purchase, and we're planning on going back today. After the experience we had, we will never go to her store again. We will make sure everyone we know will not go there as well.
My kids were not running around like crazy. They are not those kind of kids. My son ( who is a fairly calm 9 year old ) was playing with the rabbit- who seemed to enjoy the attention. You could have simply told my son it could scare the birds- instead of sharply saying " I'm going to have you stop. It gets enough exercise during the day". I would stop my kids from being crazy- if that was actually the case. The other time- you started to set a bird on my daughter shoulder- without warning and she flinched out of reaction. You told her she isn't ready for a bird. You completely broke her heart. As you have seen, my daughter has been very interested in a bird and has tried asking you a lot of questions. Honestly very disappointed in your people skills.
Also, you do not try to educate. You talk to them like they are beneath you.
From an online source:
"Some people don't realise just how much exercise rabbits need. They should not be kept in their hutch all day long without any form of exercise. A lack of exercise can lead to serious health problems such as obesity, poor bone and muscle density and urinary infections."
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