I regretfully decided to choose Birch Hill Critter Solutions to inspect my house for a mice problem. First of all, the company was extremely unprofessional and the inspector showed up to my house at an unscheduled time, (the original appointment for the inspection was 11:00am, he didn't show up till 2:00pm). I called him at 11:30am to see if he was coming, and he stated that he had a doctor appointment which was why he was going to be a few hours late! Birch Hill Critter Solutions did an immensely poor job at the inspection. I was basically doing the inspection myself. I am simply looking for half of a refund for the 125$ inspection fee I paid for. In my overall opinion, he overcharged for the work performed. Before I put down any traps(no poison), I found a random mouse just laying there dead next to one of my appliances 2 days after he left! It was an old dead mouse, probably over a month dead...How did the inspector not find that? He didn't pull out any appliances like my fridge or my stove, he walked right past my kitchen, he didn't even inspect it at all! He barely did his job correctly if not at all. When I called to complain 2 days after the inspection, the boss was extremely rude, he didn't even value my accusations. He said he didn't want to listen to me arguing, and then said he wanted to talk to Richard, my stepfather, which is basically gender discrimination. I wasn't even arguing, I was trying to explain how poorly the inspection was, and he thought that was an "argument." A customer has EVERY right to complain about ANY business they hire. I told him I wanted to write a bad review about the company on a newspaper article(obviously I would of kept it anonymous), and he stated he would sue me for false slander. I am so disappointed with Birch Hill Critter Solutions and how badly the inspection went. I highly recommend a different pest control company to whoever needs an exterminator. A complete waste of my time and money. The boss claimed that my mother and I kept the inspector at my house for two hours, when honestly he was only at my house for less than ONE hour! I am at a loss for words with how angry I am right now, I have never in my life been so personally offended by a company. The reason he was at my house for an hour was because he had to keep calling his boss and he kept going in and out of his truck! read more