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    Birch Coffee Company

    5.0 (2 reviews)
    Closed Closed
    Updated 1 month ago

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    Starbucks - Butterfly Drink

    Starbucks

    2.0(10 reviews)
    0.5 mi
    $$

    I went in with a friend, as I had a gift certificate. As we ordered, I asked for a grande no-foam…read morelatte. It is the drink I've been ordering for more than 25 years. The employee, Jen E. said, loudly and with a bit of a lecture-tone to her voice, "Lattes don't have foam. We only put foam on cappuccinos." I just stared at her- LATTES HAVE FOAM. Anyway, she made my drink and handed it to me...I opened the lid, put my finger in deep and experienced 3 inches of foam. My finger didn't hit the espresso until passing thru the 3 INCHES OF FOAM. I was going to walk away and just let it go, but I realized she was SOOOO snotty in how she spoke to me at the cash register that I called her over, stuck my finger on, and showed her the foam. She took the cup from me and said, "I don't understand. I even scooped off FOAM as I was finishing the drink. Do you want me to add more milk?" No- apology, nothing kind, just belligerent everything. I turned her down, as I needed to just get going, but she solidified that I will never give my business to this location again. I regret that I didn't take a photo of my index finger. I would give this drink, based on flavor, a 5-star review, but because Jen was such a snotty employee, who talked to me like I am a child, lecturing me on how lattes don't have foam- and then specifically GAVE ME A DRINK SHE PREPARED WOTH FOAM, one star is all I can give. Plus, as shown in the video I just took, I paid for a grande but the actual product is a short drink.

    Lovely staff and excellent drinks!! Perfect for grabbing before a grocery run. Just like a regular…read moreStarbucks!

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    Birch Coffee Company - coffee - Updated May 2026

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