I give 2 stars because the food is good. I don't come here expecting good service. They're rude & slow. Hence, I order by phone & just come to pick up. The last time I came, I sent my sister to pick up & I was overcharged plus they added a tip even though my sister had already put a $1 in their box. I called them & told them the price was different & complained about adding an automatic tip on my card. They said they couldn't reverse the transaction.

Brandon D.

Went in to order an XL Bionico for the family 45 minutes ago. When I approached the door there's a sign that says "Stop! This space is for Clients and employees only." Kinda confusing, felt like should I walk in or not? Weird way to say "Customers only". I wouldn't really consider myself a client of this place anyway, just a customer. Anyway I walk in and asked if they were open. I was met with a dirty look by the woman at the counter. She acted like she didn't understand and called for another woman to assist. I asked if It was ok for me to order. She looked at me equally as confused. Another woman joined and when I asked again if I could order, she said, "No English." And I asked if any of them spoke English and all three women said "No." I said that's fine, may I just order off the menu? They were obviously willing to let me walk out of there without buying anything because of a simple language barrier which is kinda odd (especially when their menu is on the counter with color pictures of just about every item. But hey, maybe that's just odd to me. ). The woman said "yes." I ordered a XL bionico, she asked, "with everything?" (That's english). I was like oh ok I know what time it is now. I just let it go and said "yes please." Don't want to beef too much with people making your food. She rang me up but assumed I was going to use card the total came out to $41 and change I don't remember exactly. When I said I was paying cash it was $35 now. $6+ for using your card is like club prices for using an ATM. Not the bionico in the city you grew up in. Whatever I paid cash. She asked me for a name. I was confused on what to do but I wanted her to maybe feel like how I was starting to feel which was embarrassed to even be there spending money. I gave a fake name "Derek Sandoval". She looked at me like oh. I collected my change from Judith (name on receipt) and sat down on the couch. The next woman who walked up after me was a brunette probably in her early 50's who approached the counter and spoke English. Judith (again the name on the receipt, not sure if she was Judith or if it was one of the other two women who were there) Judith was happy to say hello to her and speak in English right back to her without any issue. At this point it was slap in the face idk 4-5 by now. Why all of a sudden was English a non issue? Kinda upset me the city I called home my whole life up until 2019 would treat me that way. Just blatant racism. With no care whatsoever. I know if tables were turned I wouldn't have done that to her. I work in an area where I constantly have to help people and direct them where to go. A lot of times they don't speak English, they are traveling from Japan, or South Africa, Russia or some times even Mexico and Latin and South America. I do the best I can with everyone to help see they are headed in the right direction no matter what language they speak. The funny part is that's not my job at all. I'm working on equipment in the area and they ask me because they assume I work at the train station or bus station or airport. When in reality I don't at all. I'm a sub contractor. Point is I think we are too far along as people to be this rude for absolutely no reason. Especially a customer (not a client) I told Judith when she handed me my order, "What you guys did was pretty messed up. It was very rude. The only reason I didn't walk out was because I already told my family I was bringing it home and they were excited. Other than that I would've walked out." She looked at me and just said "Ok." With a small kind of head not that I didn't understand. I have come to this spot for about 20 years. Not a lot but 3-4 times a year and I've never been treated like this. Maybe just an off day. Either way hopefully it doesn't happen to anyone else. Sincerely, A Customer not a Client

Krissy R.

This spot has the best bionicos I have ever had, i've been coming here for many years. Their fruit is always fresh and the yogurt cream on top is to die for. I always omit the coconut flakes and papaya, just my personal taste. They give you such a plentiful serving, I shared a small one with my boss and coworker yesterday and still had leftovers. They sell all kinds of drinks, sandwiches, and tamales here which I have yet to try but they look great. My go to place for the bionicos forever.

The raspados here suck on insta they look rlly good with lots of fruit and juice but when I go no juice no fruit and I literally live behind them

Monica R.

Terrible service! With that said let me explain.. 2 days ago I went and ordered 2 smoothies the transaction did not spit out a receipt the first time so they said they didn't charge me I looked up and showed them my transactions and it showed a duplicate charge still they didn't believe me. I asked well can you write a note that I should've only been charged once...I pulled up my bank app and since it stated it was pending I said ok I'll wait till it post to make sure they really charged me.. WELL THEY DID... Since I was down the street I go back and let them know if I can get my money back they said No I needed to call my bank. Why did I need to do the extra work when you clearly charged me twice. And they knew they did because It was the same ladies, I requested they just remake my order I didn't care for the money back at that point... and they still said NO. What!? It's a f*cking smoothie. Are you kidding!? Funny while this was going on they accidentally gave a man that ordered two smoothies three... he was honest enough to tell them he only ordered 2. He even looked at me and we laughed. Don't get me wrong the smoothies are good but the service is terrible. Long wait times sometimes. Like is it even worth all the extra hassle they put you through. Idk maybe in this economy they needed the money more than I did.

Lucy T.

I love this cute little gem! I always go there to get fresh Tamarindo juice and fruit! As you can see in the picture I think that's called bionics Because it's fruit with yogurt. There has been times where I just want fresh fruit and they cut melon, kiwi, and any kind of fruit do you want for really good prices! If you also put in your phone number they have a rewards program wear it when you spend a certain amount of money you get money off.

Horrible food don't come here way to expensive and they don't take out enough ice. Also they gave so much attitude I paid a raspado for 8$ dollars I pretty much paid 8$ for ice and a sip of flavor

Jailene S.

Great presentation!! Excellent variety to choose from and everything I've had from here is always delicious. Today I ordered the plus salad, bionicos && a chicken spinach wrap (sorry I ate this before taking a pic but I promise it was YUMMY). My taste buds would not stop dancing . I ate a little bit of everything and saving the rest for later because the portions are perfect for one meal and technically I got three . I couldn't help my self. Walking into the store, every item jumped out at me and I wanted to try everything but I'll be back for more... I most definitely recommend this spot if you're looking for a healthy meal or juice!!! Fresh juices & smoothies are always a plus. You must try them! To avoid any long wait times, just order online like I did :) I ordered through Uber eats and everything was correct and my food was ready to pick up as soon as I arrived!

Lorena M.

BEWARE UNAUTHORIZED TRANSACTIONS ATTEMPTED ON MY CARD!!! I purchased a few items yesterday through Door Dash and it was immediately charged. Now, to ai avoid just this type of thing..I have 2 accounts.. one that holds my money and another I put just enough money in to pay for the transaction. After my purchase was made..Bionicos Plus attempted twice to charge me for another order I never made! I received the declined notifications! I contacted Door Dash.. they said it wasn't through Door Dash and to contact the business. I did. The lady acted very nervous and said..I don't know what happened I'm sorry. I don't know what happened. And tried getting off the phone immediately when I told her it was a whole other transaction! On top of the attempted unauthorized transaction. My order was completely wrong! My order was supposed to come with condensed milk and it didn't have any.. it was drenched in Nutella!!! I don't eat Nutella!! None of the waffles in their menu say Nutella!! This is only the second time I order from them and they did the same thing last time. I gave them the benefit of the doubt..mistake. Bit my tongue... but this time..I specifically listed on the special instructions...no Nutella!! What did I get? Nutella!!! Then, I had also ordered 4 quail egg shooters.. and they made no attempts to contact me saying they didn't have any.. they instead gave me the nastiest, most disgusting tasting ginger shot!!