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    Bioneuro Massage Therapy

    4.0 (4 reviews)
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    Updated 3 months ago

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    Iyana Thai Massage - Aromatherapy 
Enjoy soothing scents during your massage to help you relax, reduce stress, and boost your mood. Just breathe in and unwind. ‍

    Iyana Thai Massage

    4.4(177 reviews)
    0.4 miArleta
    $$
    Certified professionals
    Available by appointment

    I had a great experience here! The prices were very affordable, and I really liked that they offer…read moredifferent package options, including cupping and aromatherapy. I chose the aromatherapy package, and it was so relaxing. Nicole was my massage therapist, and she was amazing. She was professional, attentive, and made the entire experience comfortable from start to finish. The facility was also very clean, which made me feel even more at ease. The only small thing I would mention is that I personally wished the aromatherapy scent was a little different, but that's completely based on my own preference and didn't take away from the experience. Overall, I highly recommend this place if you're looking for a quality massage at a great value. I'll definitely be coming back!

    Thank you for taking the time to respond. I appreciate that you reviewed the situation and shared…read moreyour perspective. However, your response does not change the reason for my original review. First, I understand that your gratuity guide is a recommendation, not a requirement. That is exactly my point. If tipping is voluntary, then customers should never be approached after payment and asked to increase their gratuity. Once a customer has decided what they wish to tip, that transaction should be considered complete. My mother is foreign and speaks very limited English. She gave what she had in her purse because she genuinely appreciated the massage. She was not trying to underpay anyone. As I explained to your front desk, my wife was also going through an extremely stressful period in our lives. We were dealing with significant personal hardships at the time. While I understand your receptionist may have remained polite in tone, what was missing was empathy. Customer service is about more than simply being polite--it is about recognizing when a situation calls for compassion. To be clear, I never contacted your business asking for a refund or compensation. I simply called to explain why the interaction left my wife feeling uncomfortable. Unfortunately, instead of acknowledging our concerns, I felt that your response focused on defending the policy rather than understanding how your staff's actions affected your customer. Regardless of whether your receptionist "asked" instead of "demanded," asking a customer to increase a tip after they have already paid is, in my opinion, unprofessional. A comparable example would be dining at a restaurant, leaving an 18% tip, and having the server come back to ask if you could leave more. Most people would find that inappropriate, regardless of how politely it was phrased. This was never about the amount of money. It was about professionalism and how the situation was handled. I respect your right to explain your side, just as I have the right to share my experience. Unfortunately, your response has not changed my opinion. I remain disappointed with how the interaction was handled, and because of that, I will not be returning to your business. I wish your therapists the best, as they did provide a quality massage. My concern has always been with the front desk interaction--not the therapists themselves.

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    Iyana Thai Massage - Want to book easily?
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-- Iyana Thai Massage Team --

    Want to book easily? Just scan the QR code to book your massage online -- fast and convenient! -- Iyana Thai Massage Team --

    Iyana Thai Massage - Celebrate Independence with the Gift of Relaxation!
July 1st-6th Only
Book any massage during the week of July 4th !

    Celebrate Independence with the Gift of Relaxation! July 1st-6th Only Book any massage during the week of July 4th !

    Iyana Thai Massage - Iyana Thai Massage at 8700 Woodman Ave, Arleta, CA. For appointments, call (818) 830-8999 or visit our website.

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    Iyana Thai Massage at 8700 Woodman Ave, Arleta, CA. For appointments, call (818) 830-8999 or visit our website.

    Bioneuro Massage Therapy - massage_therapy - Updated August 2026

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