Disappointing experience and a WASTE of money.
This used to be our spot because of the convenience and decently priced massages. We loved our massage therapists and always had a welcoming "motherly/grandmotherly" feel to it. So when we showed up the other day, we were saddened to see two new faces. Apparently, they work the weekend shifts? We were there on Sunday, Feb 25.
In any case, we were excited to have 90 minutes of relaxation and self-care time! Unfortunately, it was nothing like we had expected and did the opposite for us. So here goes..
I went with my kid and we usually share a room. During the massage, had a hard time relaxing because my lady was not doing a great job.. and unfortunately I wasn't relaxed enough to fall asleep. Now if you're just there doing nothing with your face buried into the table, your other senses will be heightened. I noticed every sound and movement that was going on.. and something felt weird. I heard sounds on my side of the room (lotion/oil being pumped, footsteps, movements, etc) but I didn't notice anything except for my kid's snoring (ok ok, she was super tired before we got there).
It struck me as strange.. so I popped my head up and noticed that her masseuse was SITTING DOWN and NOT massaging her. Hmmm... ok.. maybe my eyes didn't adjust correctly so I thought I would give her the benefit of the doubt.
Some time goes by and OUT OF THE BLUE, my kid's massage person says IN THAI, "Customers like these are so clueless" to my massage person. That is all. Nothing was said before and nothing was said after.
After our "90" minutes were up, I asked my kid how her massage went and she said her girl hardly massaged her, that she took forever to get started, and every time she woke up, the girl was gone. Seriously? What the hay?
So when it came time to tipping, I wanted to bring this to her attention so she understood what the issue was. Mind you, I was calm and collected (anyone working in customer based fields can understand professionalism). My kid's massage person LOST her marbles on me and kept yelling back about how she didn't say that and was talking about her scheduled and not about us (they were NOT having a conversation about scheduling.. and also, why would scheduling be "clueless?"). She quickly became emotional, defensive and unprofessional despite me being calm (and kind, even) and not engaging. Defensiveness instead of addressing it or even apologizing? I know she didn't expect me to understand Thai, but I sure did... and I knew exactly what was said. It was rude and unprofessional.
So.. if you do decide to come here and you fall asleep, just be warned that you might be paying for a bed rental without a proper massage.. and don't even try to call them out on it because they will yell, become defensive, and turn it around. read more