Waited 3.5 hours. They even never updated me on what I was even waiting for. They're not worth your time, find somewhere else.

COMPLETELY INCOMPETENT. After a 4.5 hour first donor experience 48 hours ago I returned WITH AN APPOINTMENT for my second donation only to be told THEY broke my sample and now its MY responsibility to repeat the entire first donor routine and that I will not be given the courtesy or priority of having an appointment. They proceed to call EVERY person in the waiting room before me (many of which wreak like body odor and marijuana, but thats not a concern for them) and then stop calling names altogether. the front desk staff changes every 5 minutes and communication is a joke. if this is how they treat their donors they clearly dont give a crap and will never again have my plasma donation. I will be going to octapharma from now where donors first appointment is 30 minutes, not 4.5 hours. 0 out of 10 recommend read more

It's just more relaxing than CSL. In CSL have to stand in a line for over an hour when they're busy. You also can't make appointments. At grifols they provide chairs and you can make apts for it to go by quickly. People are pretty nice. I just am not a fan of the older Russian lady. Has 0 manners! 0 bedside manner and just rude! She just needs to go. But one thing I find irritating is when they are hooking you up to a machine and ask questions to make sure it's you, they yell out your weight and ask if it's correct. And I find that that is no one's business. They can just show you the paper they are looking at and ask if it's correct. read more

Went to donate on Wednesday and it was super easy and fast. Olivia was great she made my experience enjoyable

I'd give 0 stars if possible. Pretty furious with this place. WHERE IS THE TRAINING? Seems as if they just let any old random walk in from the streets and start poking needles in people. Whoever the guy was that first tried to insert my IV was WAY under-qualified and needs to be better trained before he injured someone again. I knew from the second he approached he looked green. I should have told him "I don't feel comfortable with you doing this" because he had to check with someone like 4 times before he finally got the courage to try and do it. The other employees should have picked up on his nervousness and done mine for me. He was so obviously not ready to be in there. I even heard him ask someone "am I allowed to inject new donors since I'm new???" But they're all so zombiefied in there that nobody gave a single f. And just told him to go ahead and do it. He missed my vein and hit my muscle pretty bad. Some seriously ROOKIE moves. Now my entire arm is sore and cramping, it hurts to move it bend it or straighten it out and feels as if it's getting worse. I'm making a doctors appointment to find out if he gave my blood clots as well. He told me he "didn't realize the vein wrapped on top of my bicep" dude did you even have any training at all? At this point in your career if they let you stick people you should have enough training to understand where the vein is. Obviously he messed up pretty badly, but of course they don't offer you any condolences or reparations for bruising the crap out of you or giving you blood clots. When they read you the liability they assure you how rare this is that it happens to someone and yet it happened to me on my FIRST DONATION. Eventually he got someone else to place the IV in my other arm who was much better trained. But by that point the damage was done. This isn't something that can be messed around with. They could seriously injure or kill someone if they don't tighten up on the training. I'm supposed to go back within the week or else the plasma is not usable for medications. However I don't feel like I can trust this location /employees enough to go back! Highly unprofessional and need to train your employees/volunteers better. Or at least give me extra payment for messing up so bad. I want to return for my second session so that my plasma is useable for medicine but I seriously don't feel comfortable returning to this location and trusting them not to mess up a second time. (The pictures are my arm 6 days after I donated. And the bruise still looked that bad) read more

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This place scams you out of your blood. literally. I hadnt donated plasma for a year but even tho their website says I would be considered a new donor I wasn't. Which means MUCH less pay. So my first visit was only $40. BUT they assured me, your second donation is $70. so I figured ok I can live with that. so 2 days later I again donated. Again I only received $40. when I called they tell me it's because it's a new week. Um what? This was NEVER mentioned and I could have went to the other center in town and made $120 or more then I did at Griflols. Their response was only "Sorry. it is what it is." Totally shady. WAY underpaid. don't bother going here. Go to Octapharma. read more

The team has great energy. Shout out to Susan for taking great care of me during my screening. Stay rad! I'll definitely be back.

I went in on a Saturday and got through the first phase where they check your ID, address, etc.... the lady with dark somewhat long hair, some what older calls me into room 6. She says I'm approved, ( then does the whole... "I'm not supposed to tell you this but.....) I can see you now but then you will be locked in at $75 for first 2 visits and $40 every visit after the first 2 but if you wait until Monday we are starting $100 dollars for the first 4 visits and $40 after first 4. I was doing this to get my daughter some school cloths and supplies so obviously the $100 the first 4 sounded better than $150 the first 2. So I said ok I'll come back on Monday. She said great see you Monday. I went back on Monday after work and the same lady that pulled me in the first time pulls me in room 6 again and says sorry your address wasn't approved try CSL or CLS ! With a snobby attitude. As much as I wanted to cause a scene I said ok thank you and left. Blown away on how I was approved literally not even a whole 48 hours ago and now I'm not. If she would have just done her job and not said anything as she was not supposed to I would have proceeded and at least been able to get the $150 for school cloths but she decided to open her mouth to get me to come back on Monday to just deny me. She also proceeded to say she told me that I had to bring something to verify my address on Monday, which she never said. Another kind gentleman said to bring it when I come for my second donation which gave me some time to get what I needed. I honestly felt like she did what she did on purpose for whatever crazy reason. I don't recommend this place! I had no issues at the center in sparks. read more

While this center is going through some growing pains, they still give exceptional care to their donors. They always have a smile on their faces and are doing their best. You always feel like a valued donor when you leave. read more

I've tried to donate four times. Twice I've left because the staff was so rude I didn't want to be there anymore. They have people lie on their paperwork, some clearly are drug users, but a healthy person can't donate. Some of the staff is absolutely fantastic and it is unfortunate that those people aren't the norm. I understand developing a tough exterior to deal with problematic people but if I've just started speak to you and I am trying to be polite there's zero reason to talk to me or treat me the way some of the other members of the staff do. If you're going to bother going to this place I'd recommend NOT going on Sunday. Their Sunday staff seems to be the rudest. Can't say I want to be there on a Sunday morning either but when you work all week and the start up process is estimated to be 4 hours long you kind of have to do what you gotta do which is why the staff attitude is enough to drive me away from this place. read more

Plasma donation isn't for everyone. They don't give money for just coming in. In saying that I have donated several times over the years and never had a "regular" good experience till I stated donating here. The other center in town I used go to left me with massive bruises every time making it so I couldn't donate regularly. It also made me look like some kind of freak. I have donated 2x week since December 1st here, except when I went out of state on vacation. It builds confidence when I see regular staff members there when I donate. It really builds confidence when I see employees donating on a regular basis along side of me. You can schedule appointments which I really love. On my regular appointments, I am usually in and out in a hour to a hour a 15 minutes. 2 visits a week pays 110$. They often have contests and promotions. All the staff are really nice and appear genuine in trying to make it a positive experience for you. Once again, plasma donation isn't for everyone, but if you are willing to try it I highly recommend this location. It is also always very clean! The employees even know the regulars by name! read more

I wanted to give a shout out to Jason and Emily for going above and beyond and making the experiences here for everyone very pleasant. Fantastic costumer service skills! Thank you read more

This place let anybody stick with you with a needle. I had one girl stick me . 3 times and had my arms bleeding, and when I said to stop, all she said was you not going to get paid, like that matters more than my health and safety. When I complain to the manager all he said if you leave now we will put your account on hold. read more

I was very disappointed/upset with my last visit here. I had already gone 3 times prior to this incident so I know this isn't normal and it's not okay. Anyways, went there to give blood and the guy pierced through my vein and my entire arm started swelling. It was really painful and also scary. Some other woman took out the needle once she saw the swelling. It was just a horrible time. I cried when I went home because I just had never experienced something like that. And not once in that visit did anyone say sorry or show any signs of caring. To them I was just some customer who they wanted to get in and out. So this picture is my arm a week from the day it happened. I am so embarrassed. I have to wear long sleeves at work so people don't think I've been abused or shooting up. You should not have to feel embarrassed about donating plasma! They want people to donate and then send them out looking like this? It's ridiculous. read more

Biomat USA - Blood & Plasma Donation Centers Near Me - Reno, Nevada

If you haven't checked out the new location in Sparks, you really need to! The facility is large and squeaky clean. Super friendly staff and all the phlebotomists are knowledgeable and professional. It takes about an hour and a half to two hours, but time goes by quickly and your done before you know it. The fees for donating are great and plasma is needed for so many different things like saving lives and YOU are making that happen by donating. It's a good feeling knowing you helped save a life! read more

So if you live in seigel suites which is a non transient establishment aka an apartment complex, they will not accept you they say that FDA guidelines wont allow them to accept seigel as a place of residence which i find interesting because another establishment gladly accepts seigel suites so since when does the FDA pick and choose between donation establishments they have no idea what their own guidelines are aswell as i find it interesting they have junkies going in there with visible track marks but because my place of residence WAS a hotel more than 20 years ago even though it is now a apartment complex i was denied its funny how yall want donations but make it difficult for healthy willing people who have no interest in compensation this place and its staff disappoint me in every way read more

This place literally cannot pay you the correct amount they fucking promote. I'm over it this is the worse place to donate at, the service and wait time is awful you literally sit 2-3 hours on average. read more

I sent an in detail timeline of events on the "contact us page" I had suggested to them , maybe donors should be required to sign there samples... Instead the solution was Deferal. Which was ok. Since as i stated in my prior review. It was time for our relationship to end due to others results in my file. Its scary that someones results with a deadly desease could be placed with in the wrong file. I even asked them to check the video that day, "We are not opening an investigation for you" "Lady, face it you failed!" over and over again. "no i didnt fail someone else did" "That isnt my SPE the staff forgot to take one"... on my way out the door a gentlemen from the lab yelled "hey you forgot her SPE.... " "Yea sorry." I kept walking. Figuing we'd get it on my next visit. Yet to my suprise results were in my file on 4-29-17 I was defered for Life since questioning ("accusations" as they called it ) against them and there staff :) Its such a shame after 5years of donating our relation ship ends like this. I really liked helping others infact I donated the funds received to less fortunate as well. It was their way of retailation since i uspet them, I'm not ok with someone elses results in my file. Hoping this helps change the way they do things. Keep your eyes open always *-* read more

3 hours later. Exhausted After claiming they took a draw on a Saturday they did not take. Then they came back and said They did it on the 11th. Then they said they would review my chart. I had complained about the continued harassment from2 of their supervisors. And their staff of being of unprofessional after making me wait for every one else for up 2-3 hours. My appointment was at 4:45 I left at 7:PM. I am a quick drae too. I would Check In and sit there until the room would empty out. They set up my profile and my information said My own phone number was not mine. They asked me to take my dinsted foid out of thevdibation bin in frontbof Everyone? I can not sit under the air conditioner due to my being exposed to black mold. I cough. They know that. But they continue to try. Since the new staff they would deny me the people I would request for the people I asked to have stick me. I would leave with bruises on my arms so I had to start rotating my arms. I had to stop one girl from yanking on the pressure cuff because she kept yanking on it when it was attached to my shirt. She would not stop pulling on it. I politely asked her to quit. Then I just grabbed her arm to get her to stop. It hurt. They just mindlessly act like we customer's have no voice. But we matter. They have been getting away with so much for so long and have continued too. Apparently management had and continues to allow them too. As for my situation. They said " They did not have to explain theirselves and they lied " repeatedly. And management kept backing them up. Considering they were right there unaware of their behaviour I guess I would be embarrassed too admit. They are going to hurt Some One. It is really sad Customers are your Bottom line. They pay your wage. Customer Serviceis what your Business is About. Not your Employees. It is too bad you think Protecting your Employees is more important then watching out for the safety of the Customer's NEEDS and their SAFETY. The customer's do not even get to have a Voice. In my Business I made them My number #1 Priority. Especially when word of mouth can Make or brake your Business. The Manager told Me . Remember the first paragraph. We can refuse the right to service. well All is said and done I guess After the fact That may be true. But you all the truth about what his going on with your Favoritism. And cover-up's. , etc... God is watching . Karma. And when they are the ones who are coming in donating their blood. With out them there would be No business. Do if we do not take care of them 100% There would BE No business. And telling Me you know BETTER about MY Health. Wow that would be a FIRST. I have seen it all. Good Luck. God Bless Corporate will be getting a letter And not allowing me to go to the other bank. It is your people that have the problem. The Attitude Problems. Just shows Management you are not in charge. We Knows who is charge. The people who are really in charge. Who knows who. Like I said. Right. They intimidated you. read more

I love coming here y'all are so welcoming and y'all pay the most..love the games and bonuses... Actually enjoy coming to see y'all..

Super cool place to earn a little extra money. very friendly staff as well, highly recommende.

Friendly environment, and fast considering the size of the container. 1st time registry is very long, but the company crosses their T's & dot's their I's, yet it's not disgustingly professional to the point where you don't feel like you cant be yourself, and the phlebs for the most part are pleasant to get along with. this is important, as it could be possible you might be staying awhile if your not properly hydrated. The facility seems to be very clean, and they want you to enjoy your time there as much as possible, so they have several widescreen flats that they show flicks on, and provide additional ways....incentives if i may, (trivia, bingo, number of visits in a month) to increase your earnings. My veins are what they consider "yellow category', not the best but very decent, and i have never experienced a bad stick.....not to say its not possible, but in the almost 50 times I've gone, it's been pleasant. Only frustration is if you go a lot, you get comfortable with the staff, and develop a familiarity and comfortability with certain phlebs...but the turnover rate Isn't the lowest, so sometimes you get nervous because there's many times "new/unfamiliar" phlebs which can cause an uneasiness. but you can always request someone who works well with you....hopefully they're still employed. read more

This was my first time donating Plasma. The facility was clean and the staff was knowledgeable and friendly. The first appointment took almost 3 hours because of the screening process. Once you get in the chair the donation took me about an hour. I was told if you eat fatty foods before you donate it slows the process down. While donating they pointed out that I must have had bacon for breakfast because the filter was already full of fat....They were right, so my advise is do not eat bacon and eggs (even turkey bacon) before you donate if you want to speed the process up. They have several TVs to entertain you while you donate. They were playing the movie 21 about card counting. I mostly used my phone for facebook and getting caught up on my work emails. This is a great easy way to earn some extra money, Not quick cash, but easy. I would recommended this facility. The reason I did not give it five stars is because I have no experience in what a donation center should be like. It met my standards of cleanliness and friendliness so I gave it four stars. read more

Staff has always been super friendly. I'm usually in and out fairly quickly. They can get busier later in the afternoon.

Had never been here previously. I used to be a frequent donor, elsewhere, years back, just blood, and I thought, why not do it again, with some self-benefit this time. The initial intake can last up to two hours, and with staff who are robotically-trained, it's as if one is entering military boot camp. Most of the humorless factotum have not the least amount of common sense. Case in point: I cannot write, as my dominant hand was nearly destroyed last year in a serious incident. The intake person, being told this replied, "Try using your other hand." Now, why didn't I think of that? Except, I did. When the incident occurred, nearly one year ago. So then... give no thoughts to maintaining any semblance of privacy, as most encounters up to the point of donation are done in one large room, with all the clients sitting there, waiting, with nothing else to do but listen in to your medical history. What sets this place apart from a blood donation center is the mandatory residency requirement so as to (almost) compel one's return for more donations, which is a big part of the protocol. Otherwise... Staff wear what can generously be called 'lab coats', buttoned to neck, a la Addams Family chic, with all but one person not wearing a name tag. Very professional, indeed. When that person, Tiffany, was asked questions about statements she made, she was either unable to respond, not knowing the answers, or she contradicted herself. Hey, a job's a job, but some in-depth training in being articulate would not be a bad thing. Oh, well. Given the dynamic of continual, cyclic donations, bonuses are listed on a white board at the front of the in-take room. In the (very) end, I was denied being allowed to donate as I am anemic, and the past few months of surgeries, recuperation, etc. have taken their toll on my system. Too bad I had to spend/waste all that time before Tiffany's pronouncement. If they did the blood test FIRST... but alas, they do not. As a special added bonus feature, Tiffany informed me that were I to return "to try again", I would be required to endure the ENTIRE PROCESS, including being photographed, filling out forms, etc., again. Meaning they do not retain anything you have done during the initial time there. However, as previously mentioned, she contradicted herself twice when questioned on this topic. So in the end, who knows what is really required to donate here. read more

It was my first time ! Staff were so sweet and helpful! Definitely coning here as often as possible ! Be the change you wish to see in the world read more

Wait times are extremely unpredictable. Some of the staff is awesome, some are quite unprofessional. One staff told me they know that people get new tattoos or are openly gay or obviously drug addicts but look the other way even though it's against policy. But I forgot to put two tattoos on my chart that I've had for over 2 years, told them I could provide proof, but was told verbatim I'm "clearly unreliable" so they banned me for life. I've referred my roommate. Who in turn referred his entire family. All to be told I'm unreliable and be deferred. I could see deferring me for the year period for tattoos to be sure but I felt like they were accusing me of being a liar. I'm a healthy 24 year old who works full time has 4 year old child. And I have no reason to lie about the tattoos, just an honest mistake. And to top it off the whole review of the situation took about an hour after waiting for about an hour, so I sat for a little over two hours to be banned and accused of being a liar. I donated 2 times a week for almost every week for two and a half months so It's unfortunate because yes the money is a cool bonus but I loved to donate knowing I was helping make life saving medicines. I will from now on advice anyone from going and I can't wait until Octapharma opens in sparks. read more

Vikky is fantastic! She is always so helpful and I love chatting with her! She makes my donating experience fantastic!

Grifols Reno recently increased their payment amount for new donors only. This means that new donors get $20 more per week than returning donors. grifols is making more money off of return donors than new donors. This is totally unfair to returning donors! They need to change this! Why penalize returning donors, which is exactly what you're doing!! you should treat everyone equally!! read more

Easy process and mostly painless. Pay is the lowest I've seen of any Grifolds, but I guess it's not about money. Friendly staff and clean facility. read more

Well, Ihave been donating plasma (& getting paid for it!) at this location for YEARS! They used to be in this shitty little location on 2nd street that would scare you out of there permanently, however moved into a NEW location & COMPLETELY remodeled & it looks AMAZING! The staff that is there now are the SAME ppl that have worked there since Istarted going in 2005! They are genuinely nice but you also gotta understand the volume of ppl they deal with a day there & trust me NOT every1 that comes in there is a 'decent' person so Ihave even experienced when they have have been frustrated but STILL was faithful & the place has def developed a name! I like the place & the ppl!!! read more

0/5. Never going back, never referring another person. I have been a loyal participant for awhile but that loyalty is 100% gone. I will actively try to stop people from going now. read more

Has been awhile since ive been there almost 2 years they told me im now considered a new donor and could receive a bonus for 3 weeks i believe? I was wondering how much that is and how many weeks you get the bonus? read more

My husband and I donated some plasma. For your first time is a long process. The staff was very friendly and I like how on your first time they give you soup and a drink before or after. The only thing is I had an allergic reaction so I wonder if their needles contain nickel. But it was not a big deal I knew that was a possibility when we went in and have a cream for stuff like that. We may donate again. They also don't tell you just how tired and worn you are from donating. At least that how it was for my husband and I. It was a very clean place and I was impressed for never having done that before. read more

I've been donating for over a year now and tried another less experienced plasma center only to return to grifols.Staff is awesome

Staff was friendly and efficient. The process itself was a big long the first time. After the first time donation it goes by very quickly. Usually over in and hour. The establishment is clean and calm. Nice place to make a quick buck if you have an hour to spare. $70 a week is not bad for two separate days of effort. read more

I like how professional and friendly the staff is, also they take good care of you during the whole process. The staff always check on you and trys to make your visit as pleasant as possible. I enjoy my visits and will continue to come donate. read more

I went to be a good samaritan and donate plasma. Once inside and checked in I was surrounded by crack addicts and alcoholics who were waiting to donate to get money for their addictions. I waited 4 hours to no avail and finally decided to ask about the wait. The receptionists were very rude and told me to "just sit down and wait ". So I just walked out. If you want to donate blood or plasma do it for the red cross. read more

I found out today that Donating Plasma is NOT for me! I will never do it again! Pros: The place seemed clean, the staff friendly. I was paid my full $40 for first visit. Cons: It took 5 hours for the "intake process". I got there at 8:30am (on a Thursday) and left out of there after 1:30PM (and I disconnected early which if I did not I bet I would have been there at least another hour). That's way too long, especially since no one bothered to mention that time frame I was told about 3 hours - well I got double that. Part of the screening process after all of the blood work and physical is they have a 'nurse' ask you a billion questions that you must verbally answer yes or no to. No problem with that. The problem is that 75% of the questions were redundant. They literally asked me four or more times if I had any tattoos, piercings, or engaged in any high risk sexual activity. I understand the need to ask these questions, I do. But FOUR times all in one sitting? Did they think I was going to change my mind or have a piercing or tattoo materialize out of thin air while I was sitting right in front of them? The actual donation part: Well I don't know if I am a special case or not and this is my very first time (and last) donating, but the machine was really slow, and due to time constrictions (already being there for 5 hours & tired & hungry) I told them to cancel the process about 1/3 of the way through. Afterwards the bruise on my arm at the needle site, and the discomfort of the whole ordeal made me realize that I would never been back. So its an easy way (not a fast way) to make money if you call $40 money (for what I went through I call that chump change and was better off staying home). Or if you can tolerate the time demands, the idiotic redundant questioning, and the physical discomfort of the procedure (and the after effects). For me that is sure as hell not worth my time or the piddly $ I was paid. read more

I hadn't been to this facility in Sparks, but when I did the paperwork and read their binder I was taken to a separate room where I was told that I have been permanently deferred from donating. No reason given since the last time I donated was 1999 and no records were on the computer and she hadn't worked there then. I said that I am RH- with anti Dec and she wouldn't budge, giving me the same Bullshit over and over. Well I hope no one needs the medicine that could have been made from my donation, and if a baby dies it's on them. read more