Very professional staff. The facility is clean and well kept. I'm always greeted with a wave, a…read moresmile and a hello. I have been at the Westland location for over 3 years and it is a pleasure to donate there. I glad I am able to do my part in helping those in need of life saving plasma. Thank you!

This place has a nurse on staff about 50% of the time. That means no one can donate, which is the…read morepurpose of the business. How do you not cross train someone so you dont run into this problem over and over?

Not a bad place. It's clean, the staff are qualified. The process at your first visit takes a…read morewhile but after that, it's quicker. Just like the rest of the world, some days they're short staffed so patience is key. The first 7 times you donate plasma, you get $100. So you can do your research and compare that to CSL and other plasma Donation facilities. The facility closes at 7pm and claims you can come in to donate any time before they lock the doors. But, if you come in at 6:58pm, you probably won't finish your donation for an hour or so. With that being said, it is noticeable that the staff do not like when customers arrive after 6:45pm seeing as they can't leave until your donation is completed. Otherwise, it could be a good opportunity for a little extra cash for a good cause

Your money is not secure. I donated this past Friday, 02/16/24, and that evening I had $253 of…read moreunauthorized charges against my Octapharma Comdata debit card that they pay you with. I used my card nowhere, I was saving this money for car repairs. They cleaned me out and over the last 2 days the same person, (thief), has tried to use my card 9 more times so far. The fraudulent purchases were placed with Amazon, (2x), and some African American female clothing site named Fashion Nova. The only opportunity to have had my data stolen was Octapharma itself and they refuse to do anything. I would avoid this shady business at all costs. You have been warned, I was cleaned out of all the money I made from 2 months of donating.

Very grateful to have such a delightful staff and clean space to do something good for others &…read moremyself. I was screened as a new donor through Kim & she was absolutely delightful. Highly recommend!

Security guard was extremely rude Friday December 12. I was waiting in line at 6 am when he said I…read morewas standing too close to the person in front of me. I replied I was merely trying to lean on one of the posts because I have a bad back. He said, I don't want any backtalk and threatened to make me leave if he had to tell me again

I waited a little longer than usual for my vitals. There was a new girl doing them, ( at least I…read morethink she was new, haven't seen her before.) so I can't fault her for that. My phlebotomist was Rachel, she was very nice and professional. I was disconnected by Nick, whom I believe is also a floor supervisor. He was also nice and proficient. Overall, I had a good experience. In and out in under an hour and a half. Not bad for a Wednesday afternoon/evening.

I wasn't able to be compensated after two different phlebotomist had my IV in wrong and I wasn't…read morehelped in a timely matter either I left with a sore arm and 10$ apparently, not worth it I've been here too many times for something like this to occur if a person doesn't know how to stick people I suggest they just don't.

This place is the worst you can go to. You should see the 5 inches dark purple bruise they gave…read moremy arm which stopped me from going for a month. These people are assholes.

I have tried to get through both #'s. (248) and 855 #'s. I sat on hold a total of 30 minutes. For…read morebeing so demanding for Plasma this is terrible! I wanted to start donating unfortunately never got through to make an appointment. Renee Arnold Guzman0818@gmail.com

Terrible way to run a business that is suppose to be considered about saving lives. My son has a…read moredisability and he went in and told him he was deferred because of his hygenine(body odor). Mind you he rode 6 miles on a bike to the center. Also, Karsten says he is the coordinator, after me asking for the office manager they sent this person up. My son is given rides to his appointments from his insurance and they waited til he got there to tell him he was deferred because of his odor. No where are the rules are hung anywhere in the facility.

this place overall I would give it a 4/10. There are barely any workers here at all . there is only…read moreone person doing vitals ,You are going to wait at least 40 mins to a hour to even get your vitals done. I just sat down in the chair and Ive been waiting to get hooked up for about 20 mins as of right now. I came for the first two donations bonus and I will not be returning!!

Giving blood is something I take much pride in. So I made my appointment and arrived on time. All…read morethe staff had great personality and seemed to work really well together. Everything seemed clean and organized. I experienced no problems with my donation today. The best part was the fact that they don't poke your finger anymore to measure your iron levels! They now have another device that goes around your finger and hugs it. That's it! Rejoice!

Highly recommend donating blood here every 3 months if you can. Using the rapid pass makes for a…read morequick visit. Everyone who works here is super friendly & when I went I even got the Pac-Man socks/figurine!

Ciara Robinson the supervisor and Jennifer Henderson the group lead there are a great group of…read morepeople that helped me out with solving an issue I had. I appreciate them so much and they deserve a raise or reward of something for their great work. Keep up the good work guys and can't thank you guys enough. Great place to go to donate plasma as well.

After waiting in a Very long line, I had to listen to the staff talk about the donors. They said…read morethey HAVE to be there, the donors don't. When I said "Wow", the young lady who was testing my blood asked me what was my problem. I arrived shortly after 4 pm today and it's still 7 people ahead of me. The staff all look like they don't want to be here. It's always your own people that treat you with as little respect as possible. I'm sure other centers are not ran this way. They need effective supervision and management.