The staff is very welcoming and accommodating. Clean, friendly, professional environment. It was a…read morevery nice experience

The customer service is becoming a major disappointment. I've telephone the facility several times…read morefor my test results and keeping getting to voice mail!!. I've left messages before and not one return call!! This is an inconvenience for me because I'm riding the bus. Obviously this location on the Southeast Side of San Antonio, Texas has no respect for its clients.

The kiosks at the front run like absolute dogshit, they have been manually slowed down. I had seven…read morepeople skip past me in line as they had used the app, its insulting to my or anyone's time. Just got to Telacris.

Always fast and I've been coming here for a while. Nice and easy and you're out the door in no time.read more

I went to make a complaint on a employee Leslie who is very rude and that she had given another…read moredonor information on my account when I complained to a mgr heavy set with a reddish brown beard n another employee who was sitting there they both said that HIPPA does not apply to their center only OCHA I'm like what so I asked so it's ok to to other donors about other donors acct and the both said yes that's not wrong I was OMG do you know what HIPPA is n they both said again it only applies to hospitals.. These employees are so ignorant I told I wanted to speak to a director and they said they didn't know who it was I'm like what really .. I am still waiting to here from a director of that location this is ridiculous.. some of these employees should not be working there if they don't know a thing

This place can be great. Using this as extra income even donating plasma one time a week can pay…read morefor gas. Very clean, compared to other plasma places. However it used to be cleaner. I think this place has been going down hill for a few months. Bathrooms broken for weeks. Doors busted for months. The people are always super nice. And they work extremely hard and despite being a place where you don't want speed. I prefer someone being careful when they are jabbing my arm with a large needle. They are typically very quick. Especially when they went to an appointment based program. This place is a plasma donation/ purchaser. And they are pretty good. Lately there has been a wait to check your vitals. And getting a bed to donate doesn't always mean you won't wait to be stuck with the needle. I hope this place goes back to what it was.

I want to say this location has been great and amazing experience with the staff on the front floor…read moreand donor floor. They are professional as much as keeping the facility clean and adherence to process for each donor to have the best possible experience. Shout out to Deandra/Ariel S./Nathan/Sean/ Giannna/Brittany/Larry/Juan/Rebekka/Kay/Homero/CJ for each one taking time to always make me feel welcome each time I return to donate. I appreciate all the effort they put into making sure that donors are taken care of efficiently.

The staff who stick the needles in you are very rude. The onsite nurse, doctor and vitals staff are…read morevery friendly and I love the process . They definitely need to screen the staff on the floor as they are extremely rude. The way you can use your phone to complete your check in now that's fantastic and quick. Marbach road is a completely better center. I have gone to that one and once you're done they unhook you fast and quick NB location can have you finished and you're sitting there for 10 to 20 min just to get unhooked. Crazy!!!!

Terrible service. Terrible payout. The Phlebologists barely know how to stick a needle better than…read morea blind chid playing Pin the Tail on the Donkey. They gave me needle bruises twice and act like it wasn't their fault. The head Phlebologist is one of the biggest b word I have ever had the displeasure of meeting. Barely legal Skeleton crew operating the building too. Nobody picks up the phone either. I hate everyone in this place. Go anywhere else but here.

Yes, a plasma facility can usually retest a donor after a false positive result to potentially…read moreallow them to donate again, depending on the specific circumstances and the facility's policies, which often involve a waiting period and additional confirmatory testing to verify the initial positive result was a false positive. National Donor Deferral Registry: A false positive can put a donor on a national list preventing them from donating at participating centers, but if retesting confirms a false positive, they may be able to donate again. Retesting process: If a donor receives a positive result, the facility may require a waiting period before retesting to ensure accuracy. "The FDA revised its guidelines to allow blood centers to do additional work with these donors - for example, by doing additional rounds of retesting - which can eliminate false positive test results and qualify them to give blood again," said Samantha Gomez Ngamsuntikul, the center's associate medical director.Aug 29, 2022 I'm still waiting for them to give me the opportunity for a retest after the waiting period and the false positive I don't need a staff worker to look at me and tell me that they can't help me giving me excuses knowing that they, a co-worker or manager can help me!

I'm always well taken care of at this facility. The staff is quick and gets me in while getting me…read moreout as fast as they can. The manager has come up to me a couple times in the past. They always walk me through the steps of after care which I appreciate. Donating plasma here has honestly been the simplest it has ever been.

I was going to another plasma facility and my niece told me about where she was going and how a…read moregreat place it was. So I decided to go. The first time was good and quick. Every body was very friendly and the service good . The second time was horrible. It took very long to get seated to donate. So many ppl were waiting to be seated to donate and no one was being called. The workers were just standing around. Alot of empty beds and one person called every 15 minutes. Very unsatisfied...

I have been donating at Grifols plasma on Zazamora and I have had a great experience there. The…read moreemployees are nice and pleasant when you speak with them or need their help. There is one employee however that I use every time he is working due to me having only one arm I use so I am cautious and his name is Nick. He is so nice and careful and makes sure and is on the ball when he works with me. Great job Nick keep up the good work.

This company is the lowest in compensation!!!! I will never donate here again. I came in on a…read moreSunday and donated, recieved $50 for my compensation. Cane again on Thursday should have received $70 only got $50. I could have gone somewhere else and received $100, but I was being loyal. I was told that because it was a Sunday that it was the end of the pay week. Makes no sense a 2nd Donation is a second donation. This company gets $10,000 per donation! I can't believe how greedy they are. I'll never return. Anyone reading this pass this aling and do not recommend this company!

Jordan does a great job of keeping everyone entertained and safe. He's funny and makes you feel…read moresafe and has the softest stick. He does a great job. Shout out to Melanie and Gabriel too. Great place to be.

This is a good place to come donate plasma early in the morning. The staff is friendly and is…read morewilling to help if you need anything.

Gave blood answered all the questions. Then went to give again and found out they didn't think…read moreenough of my time to have a data base for me. So I had to answer same questions I did the first time. I didn't want to prove again that I'm not homosexual. If they don't care then I am out!

It was quick in and out. Staff were professional and helpful. I recommend this business to anyone…read morelooking to donate blood

I do not recommend this place because when donating plasma they hit a nerve in my vein which caused…read moreextensive pain and a huge bruise by my vein. When I went to the person in charge they told me that I signed up for this to include death. They also told me I will not be paid for my time bc too many donations are complaining about their poor service. No kidding

Lots of problems here. Most recently they added a feature that allows for busy people on tight…read moreschedules to Zoe an appointment to donate. All corporate messaging in this states that walk ins are still accepted and appointments are not mandatory. However, in practice they are requiring appointments made through their app and making people who show wait for people that have booked appointments online who don't show up for them. This will increase your wait time to donate by 45 minutes to 1 hour additionally each time you donate. Highly recommended going to a plasma center that values the time of their donors, this is not the place.