Refused to tow a vehicle from one house to another. Claiming they only tow for emergency roadside…read moreevents. So... no worries, I'll have to move on. Three...thats 3 CAA memberships that won't be getting renewed.

As a long time member I can honestly say that it has been a pleasure working with CAA. Over the…read moreyears I leaned on them for passport photos, international drivers license, many maps and a tow. They are always quick and thorough. I have always encountered friendly staff, and nice small town feel.

Do not use! I live…read moreand work in an area with little no to service I had an issue my cc payment, there was an hold, as an result I missed 1 payment in under a month of the last one. I never received an email so I called them and was informed I couldn't make my usual monthly payment of around 200 and had to pay 1k+ to get my coverage continued. That's extortion and also not very good customer relations; not to mention terrible business strategy that loses out on LTV ( life time customer value) and lost referrals and continued revenue. I was more than willing to pay the dimly late payment or even 2 of them but to extort me for 1k+ is ridiculous So I emailed them AGAIN ans told them to cancel. Still no emails back

Received a promotional email for coverage I wasn't eligible for. After pointing it out, I was…read moresimply told it wasn't available to me -- without explanation -- and directed to call if I had questions. I prefer written communication for insurance matters, especially when the issue originated by email. The experience felt careless and dismissive. I'll be taking my business elsewhere.

We have been with Bertie & Clinton for over 7 years with fair service and reasonable rates. Early…read morethis year we were hit with roof damage from ice build-up resulting in water entry to a lower level of the house and water damage. My husband (retired contractor) attended the roof area and performed a repair to mitigate further water entry but with heavy rains, water continued to stream in. It was not our intention to claim this through insurance but when my husband became critically ill recently he is now unable to address repairs so we filed an insurance claim. They sent their roofer who did another repair which did not stop the water..it leaked again. His report stated it was shoddy workmanship but also an area prone to ice damage. They declined the claim. It must be noted that with a $1000 deductible (we were not made aware of) this claim would not have amounted to a lot of dollars. At the end of all this, our greatest disappointment is this company's lack of compassion, lack of willingness to work with a long term clients and stern focus on the money aspect.

From the owner: BCM (Bertie and Clinton Mutual) Insurance provides industry leading insurance products exclusively…read moreto the Niagara Region & Haldimand. BCM has been serving this region for over 120 years and encompasses a holistic understanding of the territory. As a mutual insurance company, BCM is owned entirely by its policyholders. They give back to local organizations annually in effort to make Niagara a greater community. They are proud to deliver a unique and personalized one-on-one Advisor experience and exceed customer service expectations. At BCM, we have been keeping promises since 1880.

Amazing service! Always greets me with smiling faces and is super helpful and fast to answer…read morewhenever I'm in need.

From the owner: Our mission is to act in the best interests of our clients. We offer the best protection available,…read morehelp our clients manage the risks of everyday life and support them in the pursuit of their goals

I contacted Daniel by email and within 5 minutes he had already emailed me back! He was able to put…read moreme in touch with a company to suit my insurance needs very quickly and I was insured in under 5 hours. What a relief! Thank you Daniel!

From the moment that I contacted Daniel for personal insurance coverage, he treated me with upmost…read moreurgency and professionalism. He took the time to explain different coverage options, and spent the extra effort to follow up with various insurance companies for additional information and/or clarifications. He was very thorough with his research, and very patient with me. The quotes that he provided were very competitive. I would recommend him to any of my family or friends.

Tammy , one of the representatives, was absolutely amazing . She got back to me right away about my…read moreissue and immediately rectified it for me . Very kind and helpful. So glad to be with this company

Bob White was able to literally cut my homeowners and car insurance by half. He negotiated a…read morebetter price with my homeowners company and changed my car insurance to a better company. Bob has been exceptional! I wish I had begun work with him years ago.

Being an insured driver for the past 18 years, and having had tried many different insurance…read morecompanies looking for a good fit, I can say that this team has been the best I have worked with. The whole office staff is very friendly and super attentive when I flooded my basement. They were able to call the right people to help quickly, and with as little impact on my life as possible. I check rates with other companies from time to time to make sure I'm still getting a fair deal, and no one comes close to matching my current insurance. Price and customer service has made me a very happy customer.

From the owner: Our mission is to act in the best interests of our clients. We offer the best protection available,…read morehelp our clients manage the risks of everyday life and support them in the pursuit of their goals

This is the best agency around. They are family-oriented and treat their customers as family as…read morewell. They know their customers by name and get rates as low as possible. They are friendly, courteous, and just plain down-to-earth. If you want to be treated like family and receive family rates, I completely recommend the Boyle Insurance Agency in Tonawanda, NY.

From the owner: Personalized Insurance Sales and Serviceread more