OMG!!!! STAY AWAY!!!! I purchased insurance online and this person was assigned to me by Allstate. They refused to send my insurance documents so I could not register my vehicle so I cancelled the policy the same day and had to find a new insurance company. They refused to refund the money (I PAID IN FULL), and I had to dispute the charge with my credit card company. I sent many emails to this agent and never received any response and it took me 4 days to reach this agent by phone, then she asked "How did I get her number?" even though it was the number listed as her Allstate contact number. My credit card company looked at the correspondence and determined that their charge was fraudulent and refunded the money however Ms Albanna and Allstate continue to send me threatening letters demanding I pay for the entire policy in full. I am now going to have to file a lawsuit against her and report her to NY State Dept of Financial Services. WHAT A NIGHTMARE!!!! If I was you I would stay away from this agent, she is completely INCOMPETENT and is an absolute NIGHTMARE!!! I wish I never heard the name Shareefa Albanna, it is a name I will unfortunately probably never forget :(
EDIT: I have just been informed by an Allstate operator my full 1 year bill is being handed to a collection agency!!!! RUN, do not walk, away from this agent!
2nd EDIT: Another 2 weeks have passed and they are still threatening me with collection agencies. Now they are claiming I don't owe them for insurance but because my credit card company double charged them for their fraud and they rather threaten me then take it up with them! This has to be the most incompetent and fraudulent insurance company EVER. SAVE YOURSELVES!!!
3rd EDIT: It has now been 3.5 months and I am being constantly harassed by collection agencies trying to collect for a policy in full that was cancelled the same day as it was requested. Ms Albanna refuses to respond to any of my emails, and Allstate refuses to as well. This is by far the worst insurance agent and company on the FACE OF THE EARTH. Do yourself a favor and find another insurance company and agent!
Edit again: It is now 4.5 months and I continue to be harassed by credit collection agencies regarding this fraudulent bill. The NY State Dept of Financial Services was given proof that I owe Allstate nothing and they have agreed with me and sent a letter to Allstate about a month ago, and Allstate has yet to respond to them either and they continue to harass me. Ms Albanna and Allstate continue to ignore DOZENS of my attempts to contact them and refuse to respond, and they continue their fraudulent collection practices. STAY AWAY FROM THIS AGENT, SHE IS BEYOND INCOMPETENT. read more