We have been with Bertie & Clinton for over 7 years with fair service and reasonable rates. Early this year we were hit with roof damage from ice build-up resulting in water entry to a lower level of the house and water damage. My husband (retired contractor) attended the roof area and performed a repair to mitigate further water entry but with heavy rains, water continued to stream in. It was not our intention to claim this through insurance but when my husband became critically ill recently he is now unable to address repairs so we filed an insurance claim. They sent their roofer who did another repair which did not stop the water..it leaked again. His report stated it was shoddy workmanship but also an area prone to ice damage. They declined the claim. It must be noted that with a $1000 deductible (we were not made aware of) this claim would not have amounted to a lot of dollars. At the end of all this, our greatest disappointment is this company's lack of compassion, lack of willingness to work with a long term clients and stern focus on the money aspect. read more
