Bill's son, Alex, left me without heat and hot water for four weeks, so I'd hardly call this responsible. This company is new to me and I was told that a contract wasn't needed. I have a Navien combi boiler and the last heat technicians didn't provide good service. I reported no hot water on 9/23/25 & Alex returned my call late AM & said that he would try to stop by but called later in day to schedule an appt for 9/24/25. He worked on the boiler & identified a stripped & broken screw that previous service tech failed to remove & replace. He shut the heat off as he suspected that gas had been leaking through. He said he would order the gas valve outlet & asked me if I wanted him to check on the fan and clip and I said yes. Alex never said how long this would take. It's a big inconvenience to be without heat and hot water for 4 weels as well as unsafe with cold weather approaching. I called 9/29/25 & Alex said it would take 1- 1 1/2 week as the part is coming from New Jersey. As time went by I called on 10/16/25 & 10/17/25 & left voice messages w/ no reply. I called on 10/20/25 and spoke with Alex's mother & expressed concern that Alex wasn't keeping me informed of when this part is coming in & I suspected it was coming in from South Korea. She said that she would tell Alex to check on it and call me. On 10/23 Alex's mother called me & said that the part came In & could come to my home to fix the boiler. I was not happy but Alex came to my home that day and I could tell he was not prepared. Yes, he had the part, but he did not have the other parts that he knew he needed. He had to make a trip to Fall River to get the parts and also to a hardware store which added to the labor cost. His only concern was that he was the last person who had his hands on this boiler, and gave no apology to me having waited four weeks with no heat nor hot water. He said he was keeping track of the bill and emailed me a bill for $1385. & expected me to pay it that day. I told him that his father usually sends me a bill In the mail. He said things have changed and it's now COD. I reminded him that doesn't understand that I am the customer and I'm the one that's gone four weeks with no heat nor hot water and how upset I am.. He said that he told me it would take 2 weeks, which wasn't true; it was four weeks that I waited ! He emailed the $1385. bill to me & I hardly had time to fully examine it. I offered to pay 50% of the bill now and he just stared at me as if confused. He said it was COD and I detected an element of intimidation for which I would've gladly told him to leave my home. I wrote the check and handed to him. During the time he was repairing my boiler, at least twice he sarcastically said that I would be calling him in one week with the same complaint of no heat nor hot water and expecting him to repair my boiler when I actually need a new one. I found the comments to be intimidating. I called this company on 10/29/25 and left a voice message. They have never returned my call. My intent was to discuss the situation. Since they have never called I've left this review. I wouldn't ever use this company again. It's great when things are going well, but when there's a problem, it really matters how it's handled.. read more
