Bill's Appliance is a wonderful service! I have used them several times for some of my appliances, like washer and dryer and have always had a very quick response from this company. I would recommend them very highly for their expertise and dedication to the customer. read more

Bill's Appliance update: Bill's son came to look at the ice maker and said I needed a new one. Around $400 with labor. He showed up with a damaged part, and cleared the clogged ice out. The ice maker is now working just fine. He has called me incessantly about coming back to replace the ice maker, "because it will eventually break". I told him I'd pay him for his time for coming to look at it. He called me and hung up at 8:00 yesterday morning, a Saturday. Thanks a lot. Today, I got a bill for $194.00. Never again. read more

I love Bill's Appliance! They fixed my problem the first time out. My washer wasn't spinning or draining correctly. They came out on time as planned and relieved us of our headache. Kudos! The woman on the phone was very polite and helped schedule my appointment with no issues! Thank you so much, and hopefully, I won't need service again, but if I do, Bill's is my go-to! read more

We called them on a Monday and they said they'd be there on Tuesday between 2-5. After 5 my husband called and they said they couldn't come until Thursday during the same time. We said OK. On Thursday they called and said they couldn't come until after 6. My husband said, we won't be there after 6. The woman said OK and hung up. I have no idea what that means but we should have read the reviews before we called where people said they did the same thing. read more

I called this company for repair on my Samsung dryer. The service man never showed on the day of the appointment and I called them again to re-schedule. He came over the next night and said we needed a control board and we paid him for his service fee. I asked him to order it and never heard back from him. I called several times and spoke to a woman at the company who said Samsung products are back ordered. I called her again and she told me that they did not order the part because the service man thought it would be too expensive and I should buy another dryer. I ordered the control board myself and it arrived within 3 days. When we installed it, the dryer still did not work, so his "diagnosis" of the problem was incorrect. This is the last company you want to call for appliance repairs. read more

ABSOLUTELY HORRIBLE!!!!!!!!!! They rescheduled NOT ONCE NOT TWICE BUT THREE TIMES AND STILL DIDNT SHOW! I'm nine months pregnant and needed my refrigerator repaired before the baby was born and clearly they were unreliable each time! They couldn't even call to inform us they weren't coming. HIGHLY RECOMMENDED YOU NEVER USE THIS COMPANY THEY ARE COMPLETELY UNPROFESSIONAL AND UNRELIABLE! Also The receptionist was unfriendly, rude, and unaccommodating considering she wanted to reschedule us for a FOURTH TIME Completely unacceptable! read more

If you're looking for a repair service where you make appointments but never see a repairman, this is your company!!! We've scheduled appointments and re-scheduled appointments. No one shows up and there has never been the courtesy of a phone call telling us the repairman wasn't coming. They aren't even apologetic when you call to ask why the repairman didn't show up. Don't even bother making the first phone call to this company. It will only lead to frustration and finding another company!! read more

I called and left a message my dryer wasn't working and a nice lady called me back to make an appointment. I explained what was going on and I think that might have been the problem . Knowing the issue may be the reason nobody showed up or ever called with a reason. Seems very odd that when I asked for a specific cheap item nobody showed. I would think again about calling this place. read more

After staying home for 4 days waiting for them to show up we decided to go elsewhere. No calls to tell us what the problem was and when we called they gave us every excuse possible. It was raining, the technician had a personal problem, the technician had somewhere to go, etc. Dont bother. If I could give them zero stars I would. read more

Had such a great experience with Bill's Appliance repair! Needed dryer fixed over the weekend, friendly & helpful receptionist scheduled repair person right away, who came in a few hours. Repair tech Kurt called ahead to let me know his eta. He was professional, knowledgeable, friendly and fixed the problem in no time. So pleased with the service I received. Will use again in the future! Highly recommend! read more

I called on a Sunday at 2pm and the refrigerator was fixed by 5pm. The service operator called me to let me know the repairman was on another call. Called to let me know he was on his way. The repairman was professional, courteous and knowledgable. It was an absolute pleasure all around to deal with Bill's Appliances. read more

This is the worst repair service anyone could call. I have paid them $337. to repair knobs on my washer and my dryer. The issues that were paid for still exist. I have now called Sears repair. Such a waste of my time and money. Arrogant repair man. read more

Don't waste your time unless you want a pay a lazy tech to come to your house and throw random possibilities out there without even examining the appliance. There was no diagnostics done and all possible "problems" would cost hundreds to replace on the off chance that would take care of the issue. What are the chances that the motherboard would go on a refrigerator that is 7 years old? Not likely. read more

I wish I didn't have to give this place a star. They made our appliance worse than it was before we called. Do not use this service.