I've used all Bergen appliance two times in the last 4 months and I can't believe how organized they are from the initial phone call to set up an a appointment to the service tech. Hector arriving and addressing the problem right off the bat! My wife and I were amazed at how professional and courteous he acted and how clean and fast he fix our LG Dryer. A true pro at what he does!! I will never use anyone else except all Bergen appliance in my house to repair any of my appliances! To top it off I was very happy with what I was charged considering the amount of work it took just to take apart the machine and then repair it! All Bergen Appliance is the best around!!! read more

They are extremely conscientious and went out of their way to make sure my repair was fixed and completed. I appreciated their personal care for every detail and especially the thoughtfulness of Mary, the owner. read more

Great shop we thought we were going to have to buy a new dryer but all Bergen appliance service fixed it saving us alot of time and money . Highly recommended read more

The owner is dishonest, not a genuine person as a business owner! Stay away! Hired them to give evaluation for 5 big home appliances, the tech came and stay for about 10 minutes, wrote 5 paper with all same wording, not even open one single screw, took money and left. They promise will issue statement for Insurence claim, which never did. Call so so many times, the owner Mary just keep lying and lying. Horrible terrible business. read more

I had an issue with an aging Maytag dryer. Called and spoke to Mary who took care of everything. Definitely calling them with any future appliance issues. read more

Great service on my GE washer. Mary was a great help. Machine fixed same day. Thanks the help.

All Bergen Appliance Service is an A+++++++++++ company. I called for a dryer part, and they had it in stock. The customer service is outstanding, professional, and understanding. They made the repair on time, and the representative kept the area clean. I will definitely do business with the company again. read more

This company is trash!!!! I took off today Wednesday, October 23, 2024, to have someone come out and fix my dryer. We called them on Saturday. They told us to call the morning of to confirm which we did. We called them two other times and the lady answering the phone is just rude. She has no clue what she's doing and her customer service is terrible. The tech showed up to say we need a motor and he needed to leave because he has another job. I lost a day of work for nothing and he had the nerves to leave me with a bill. When I spoke to the tech, he told me, he told the office we need a motor this morning but he came with nothing. I urge EVERYONE not to use this company. Everyone I encountered has a horrible personality. Close this business down! read more

I called All Bergen Appliance for service on my dryer on a holiday weekend and I'm very grateful for their prompt response and overall excellent customer service. read more

I'm from North Jersey, but I've been living on the west coast for a while. From time to time I have to help my mother get things fixed around the house and being so far away can make that difficult. I've had some really bad experiences in the past with other service companies. So happy I found these guys. Our refrigerator has been having problems for while now. They seem to have been able to fix what two other companies couldn't. More recently our dryer went and they were able to come out and take of it asap. Mary is great! They're also animal people. My mom stopped by their office and loves their two dogs! I won't be going anywhere else from now on. Many thanks! Travis read more

l called for service and their reply and service were excellent. they fixed my dryer issue in no time. very happy with the work. I will definitely recommend and use them for future appliance repair. Al Rodriguez Mahwah, NJ resident read more

all my appliances seemed to have had issues recently and my husband fixed most of them. Then my freezer broke and not only did i get told no one does residential work but the one person i found told me after i supplied the part it would be $1400 to install. Unbelievable. Thought we would try one more thing ourselves and called several places for the part we needed. most of them were not helpful or didn't have the part in stock or gave us a ridiculous price and told us it had to be ordered. By luck, we called All Bergen appliance. They were extremely helpful, went out of their way and provided the part at an incredibly reasonable price. I would not hesitate to recommend them to anyone that needs repair. This represents what the old mom and pop shops were like treating you like family read more

very disappointed in follow up tech said office would call for estimate for repair of a questionable diagnosis but no one ever called we had to get somone else to do repair read more

NO STARS !!! A week before Christmas my Dryer stops working ! All Bergen comes out & tells me I need a new motor & blower.They will order parts. Parts get ordered & replaced $500 + service fee & tax. OK ! Dryet does not seem the same , bout drying well & it's starting to squeak. Had a major family event & could not call to have someone come out. I call early Feb. MARY says ok I'll call you back. No call back -so I call again ! She tells me to clean out the vents ! I say I do not think it's vent issue ! Ok she sets up a time for tech to come in ( I ask , will I be charged ? NO I'm told ). Set it up for following Tuesday - it snows & MARY tells me they are behind , I graciously say ok , no prob let's do tomorrow ( Wednesday) - ok ! Hang up MARY texts - sorry tomorrow tech is not in ! Call Thursday - Thursday doesn't work I reply! Well Thursday I get a call tech is at my house - I call home ask for my mothers card over to let him in. He leaves me a receipt which says vents need to be cleaned out / if not it's the heat coils & some other part. No pricing Just the note. Meanwhile no one calls me again. I call Friday 8 say im inquiring as to what is going on as far as my dryer repair ! I'm not sure who the woman was, but she says that the Tech wasn't in yet. She didn't follow up on yesterday's events but once she sees him, she will call me back to let me know.. needless to say no callback was made. I left a message on Saturday. No return call. Monday I got sidetracked. And so I called back on Tuesday morning ( Today). Mary answered this time. And she said the same thing she would look into it call me back and let me know. She called me back not to discuss the details of the repair but to let me know that the Tech was going to be on his way in 10 minutes.. I was not home. I did not expect him to be on his way but again I called Home and let my mom's caregiver. Let him in to do whatever was going to be done. In the interim, Mary called me back to ask me if the dryer vent was cleaned out again. I said it was cleaned. That is not the issue. She said he's on his way. My brother was also here and said that the Tech seemed visibly annoyed that he had to do the job. I got a half an hour later he seem to be wrapping up the job. Maybe 20 minutes later he had to me a bill for $185. he told me that Mary was giving me a break. I said I wasn't aware that I was going to be charged. I tried several times to reach out to people over the past week and no one ever returned my call and when they did, they only told me you were coming to do repairs. He said well what did you think. These repairs had nothing to do with the repairs in December. I phoned Mary I said I was very upset. No one ever communicated to me that I would be charged. I just had my dryer repaired in December the end of December before . It was over $500 almost $600. I could've bought a new dryer now you're telling me less than two months later. other parts, which have nothing to do with the parts that were fixed in December? She got some major attitude with me and says she doesn't know what I'm talking about. She said you know what you don't have to worry about it cause you're not gonna pay and she slams the phone down on me.. completely unprofessional. I've only lived in this area for about 20 years and I used all Bergen many times over the years. I'm very disappointed in there recent decline and customer service. I've owned the business for over 15 years and never once have I hung up on anyone. It was unwarranted and unnecessary. As somebody pointed out, there are plenty of businesses in the area that repair appliances. Sad how businesses just don't seem to care anymore. read more

I was in a pickle and couldn't find help, my fridge was leaking and getting the part I needed seemed impossible. I searched on line and then locally, to no avail, till I found All Bergen. I wandered into All Bergen on rt 17 and was lucky to be assisted by Mary. Her knowledge, professionalism and kindness, changed the course of my day, for the better. She was able to identify the issue I was having with my Fridge and the part I would need to replace. She found the part after searching several dealers and ordered it right away. Thank you Mary and All Bergen, for your excellent customer service! read more

My dryer quit on me over the weekend. I was considering repairing my old dryer or buying a new one. I found All Bergen Appliance Service online and gave them a call. Mary was extremely professional and courteous and got me handled. My old dryer is good as new again. I would recommend All Bergen Appliance Service to anyone who goes through what I just went through having to decide whether to repair or replace. It was a no brainer. Thank you Mary and All Bergen. read more

All Bergen Appliance Service - My machine is fixed! - Appliances & Repair Near Me - Paramus, New Jersey

I had an issue with my Whirlpool dishwasher with the spray arm, and All Bergen Appliance was able to replace the part very quickly and have my dishwasher working without much interruption. I was very happy with the speed and responsiveness and will consider using them for other future appliance repairs. read more

Talking with Mary at Bergen Appliance about my appliance issue was a great experience. She was very knowledgeable and patient with my questions. She was also pragmatic and intuitive regarding my appliance problem. She offered a plan that would provide me with the greatest possibility of success. I would give her and her staff my highest recommendation!" - Lenny E. read more

My oven stopped wouldn't start so I called All Appliance and spoke with Mary.To save time she told me how to find model # and text it to her.she orderd the part on a friday and on monday had the part to be installed.Repair man stopped in the afternoon took care of the problem.Very happy with the service.Price was great with a coupon on web site. read more

I would like to say that my experience with All Bergen appliance repair company was very good. I've never used them before. They were very receptive, responsive and got the job done very reasonable and quickly and we would definitely use them again. read more

Do not use this appliance repair service. I have a Zephyr Over Cooktop Hood that wasn't working (no exhaust & light) and called All Bergen, as we had used them in the past. They came and the technician could not remove the covers to access the motor and control panel. Said he would send someone else over but no one from All Bergen ever returned. After my calling they referred me to someone in Teaneck who was gracious enough to come over and remove the covers but could not fix it because he wasn't a repair person (he was a contractor and thought it was an outside roof issue with the exhaust). Got back in touch with All Bergen, sent them pictures of the hood showing that there was now access to the areas for diagnosing the issue & repairing and they never returned my repeated calls and texts. When I did speak to someone at All Bergen they lied to me about never getting the pictures (I resent repeatedly), the availability of Zephyr parts and who was in the office to speak to me. I did finally use another repair service, Handler Appliance in Wayne, and they came, diagnosed the problem, ordered the parts and returned in a week as promised and fixed the problem. read more

We needed a part for our older refrigerator. Mary was super helpful in determining which correct part we needed and went out of her way on a holiday weekend to get us the part. Thank you for all your help! Couldn't ask for better service! Thanks!! read more

The technician was able to diagnose and repair my oven without any parts. Only had to pay the flat fee associated with the visit. They also were able to move my appointment up which ended up being a day earlier than the initial estimate. All around good experience. read more

While visiting my mother's new house, I found that the over-the-range microwave oven that came with the house was missing its carousel plate and track wheel. The sticker that should have noted the model and serial numbers was worn away, but it was clearly not very old and an expensive model. After speaking with Mary at All Bergen, I sent photos of the oven and she was able to correctly identify the likely model and necessary replacement parts. She put the order in, at a discount, and the parts were delivered a couple of days later. Communication and customer service of this quality are not common, these days. Highly recommended. read more

What did I pay $100 for? Worst experience I had ever with an appliance repair company. My Maytag dryer was not working and called for a tech to come in and hopefully repair my dryer. Instead tech came in told me my main board is faulty and that they will get back to me within the week with an estimate. My I add they wanted that service called payed before they left. Week and a half later I called because nobody called me back with an estimate and was told that by the women who answered the phone that she will give me a call within an hour with a repair estimate. Well, she never called back. So after two weeks we a family of four were without a dryer. Called another company to look at my dryer and fixed it on the spot. Main board was not the problem. Stay away. Total waste of time and money. read more

Worst service I ever got!!! I needed a repair for my dishwasher. A technician came, didn't fix the problem but said it's fixed. Mentioned that if the problem will recurred to call them and they will replace one part. Called them, asked to replace the part, they say they'll cal back- never happened, call them again- same thing. Called the third time- another receptionist answered and said that she will personally call me back with a price and a time window- never heard from them. read more

The worst experience I've ever had with a repair service. Rude receptionist to start. They give you a 5 hour window to show up which is not helpful. The technician was very nice, but they don't carry parts with them to fix any problems so I had to take a second day off to wait since he said he would be back the following day. When I called up at 8 AM to get a window for the service, I was told to call back at 9:30 since the schedule wasn't done. I called back at 9:30 and was told I wasn't on the schedule for today and that I would have to take a THIRD day off for the service. I cancelled the service. read more

I needed a part for my older model dryer and called around to a few local businesses to try and get the part. I needed two baffles, the fin-like device inside the drum that tumbles the clothes to minimize wrinkles and dry quickly. After calling All Bergen Appliance, I spoke with Mary to was promp, efficient and kind. Mary was able to get me the part the SAME day and she even encouraged me to try to install the part myself to save a bit of $$ since this is a relatively simply job. I am happy to report that I was able to successfully install the part myself! Thank you Mary and All Bergen Appliance Service! read more

I desperately needed a washing machine part. I called and spoke to Mary. She quickly found the part and had the part the next afternoon. Mary was very helpful and professional. I would definitely contact All Bergen Appliances for future repairs. read more

Our dryer recently broke down. We only needed the part, as we are repairing ourselves. Mary was super helpful and generous. She seriously goes out of her way to help. Great business! Thank you so much! read more

Very satisfied, was able to pick up my part quickly , owner was extremely accommodating and professional and friendly i highly recommend this business. read more

I came across these guys after googling replacement appliance parts when the start relay on my fridge went out. Long story short, finding the right part number was a bit of an ordeal, but the woman I spoke with on the phone was persistently helpful. I was ready to give up but it's like she made it her mission to find the part for me. We eventually tracked down a part number, were both thrilled to find they had one in stock, and within an hour I had a new start relay in hand. Absolutely superb customer service. read more

Worst service ever. Guy came to fix Bosch refrigerator and left after 5 minutes, charged $100, and said it was unfixable. Had another company come in 2 days later and they fixed it in 15 minutes. Stay away! read more

My dryer has been on the fritz for the past couple of days and the people at All Bergen Appliances were able to help me find the right part needed to fix it. Now it's working like a charm. They were super helpful and very kind, 10/10 would definitely use them again!! read more

I had alot of problems with my washing machine , dryer, and dishwasher over the past year. All Bergen was there to fix the problems. The very pleasant to deal with and there is always someone there to answer the phone and send a technician out to the fix the problem. It is not easy to fix these machines and they always take enough time to figure out the issue . Very fair pricing and responsive customer service . read more

Outstanding customer Service. Mary is not a technician but she should and could be! Remarkable knowledge and went out of her way to help me and also educate me I would definitely recommend. Great experience. read more

Tech came was and here for ten minutes and didn't fix the problem though he said it was fixed. Then I called the office a couple of times and talked to a woman who said they would call back in fifteen minutes and they never called back to actually fix the problem. Waste of money and time. read more

Non professional techinicians. It is a Joke!!!! i needed my refrigerator repaired, techinician came over too lazy to check thoroughly and telling me compressor must be replaced for $1000. i called another repair company that fixed my reforegarator without touching the compressot for less than $300. Stay a away..... read more

As a testament to the apparent fact that no matter how bad you are in the appliance repair business there will still be people desperate enough to use you, this place is still in business. Long story short: DO NOT use this company. They can't keep appointment times and will flat out lie to you. Plenty of other well reviewed people to use here on Yelp. Trust me - do that. Reviewer Rhonda M. says "What's with these reviews?!?!" I'll tell you what: the bad ones are the ones to believe. Long story long: we've had FIVE appointments with this place. Wasted 15 hours of our life waiting for people that never showed up. First appointment, the tech showed up (Saturday), looked at our fridge (with a broken water and ice maker) and said he needed to call Frigidaire but they weren't open on the weekend so he needed to come back on Monday. Fine. The next appointment was between 9am-1pm on Monday. Tech showed up at 4:30pm - no phone call explaining why he was late from him or the company. Without looking at anything inside the fridge, he found the water line was faulty. Said he couldn't repair plumbing - charged us $80 for 20 minutes. That would've been fine had that fixed the problem, but the valve was replaced and water now flows, but the fridge still doesn't produce water or ice. 3rd appointment (Saturday) between 9am-1pm. Tech didn't show. No call, nothing. We called the office - no response. A whole day later, out of the blue the tech called to say his van broke down and the office should have notified us. We made another appointment for two days later, same time frame. 4th appointment - (Wednesday) between 9am-1pm, tech was a no-show again. No call. Nothing. We called the office, the lady who answered is named Dee. Without apologizing she lied right on the phone saying "We were going to call you as we just got your part in. We were going to call you this afternoon to see if we could schedule you for tomorrow." What!?!? What part??? Nobody diagnosed a need for any part! Still, she did confirm that our appointment wasn't in the book. At least that part was truthful! I complained about the time we wasted waiting for these guys and wanted someone out the same day. She said to "give me 10 minutes and I'll call you right back." Guess what? She never called. I called 2 hours later, spoke with Jeff and confirmed an appointment for the next day between 2-5pm with a tech named Dave. 5th appointment (and final) (Thursday) - between 2-5pm. 4:40pm I call to ask where the tech is. Spoke with Dee again and she said "he'll be there within 30 minutes!" You know the end of the story by now. He NEVER SHOWED UP! No phone calls, nada. Seriously?? I want to believe there is a hidden camera filming us and we'll see some funny version of this on a reality TV where the crew perpetrating these acts just wants to see just how far they can push regular, unsuspecting people before they totally loose their shi*t! That would make the most sense. Because besides that, the true reality of what they're promoting as a legit business is completely laughable and ridiculous. If I weren't so angry, I'd find it funny. For now, I can only hope to save other people from the aggravation of dealing with this company. Will update if anything changes. Don't hold your breath. read more

This is the first on line review I have ever posted, and plead with readers to take notice. On 7/13/2020, a service technician was approximately 3 hours late. He needed something that another technician already had on his truck. Mistakes happen. However, as of today, one month later and having spent $95.91 on a diagnostic call, I still have a broken oven. I called 5x trying to obtain information/status. Only Mary can assist and Mary never calls back. Please do not throw your hard earned money away. This company makes diagnostic calls, collects their fee and goes dark!!!!! read more