Once again, horrible customer service. We scheduled with Lynne an onsite visit to measure for new…read moresliding glass doors 2 weeks ago and were told our spot would be late morning. Today Lynne calls and says we will be toward the end of the day around 3 -4, well we finally get a call at 6:10 the guys just leaving Highlands which puts his arrival at 6:45pm. We don't accept such poor customer service and would recommend everyone to go elsewhere

Great service! Being an out of towner, I have a limited window of opportunity to get things done…read more Franklin glass communicated with me for over 2 months and came through as promised. Everyone on staff was so professional. I spoke with Bob, Bill, another Bill, Ken, the installer, and his partner(great guy but I can't remember his name). I gave Bill a measurement through yelp, the mirror was cut precisely. Ken and his partner, FOUND ME IN THE MOUNTAINS! They took out the broken mirror, no easy task, and installed the new one. They even vacuumed up the broken pieces! What a first class operation. I canNit recommend them enough.

We could not be any happier with UWD of Atlanta. We always get 3 quotes for any major renovation…read moreand their quote saved us over 10k from the next closest estimate. Charlie showed us different options of things that we could do to save money without changing the footprint. Eugeniy kept us informed on the timeline as the windows were being made and then as the installation crew were installing. The installation crew were very tidy, professional and had all 32 windows installed in 2 days. Eugeniy stopped by to inspect the work. Completely seamless for us and by far our easiest home renovation project. I highly recommend Universal Windows Direct Of Atlanta.

I had a fantastic experience working with Universal Windows Direct. We had six windows to replace…read more(which met their minimum) and the owner Eugeniy responded to my Yelp request quickly, scheduled my consultation for the same week, and was responsive through every step. The sales person Charlie met with me and took the appropriate measurements, was respectful of my time, and gave us plenty of options. Their professionalism was what sold me on the company--they were not trying to upsell me, or overcharge like other companies would (one other company gave us a 3 hour sales pitch and quoted 20k for the same six windows). Universal gave us a reasonable price and didn't take up unnecessary time. Eugeniy personally ordered the windows to the custom measurements, and when they arrived he brought one to store so that it wouldn't be damaged in transit. He had recommended that we install a new window in our exit door and it was the right call--that entire area looks much improved! The installers were prompt, professional, and the end result was clean, precise, and expertly done. Eugeniy himself came to check the quality of their work and made sure it was done to his standard before receiving the final payment. It is difficult to know who to trust with these projects--if you're looking for knowledgeable professionals who will meet your budgetary and time constraints, with great communication this is the company you want to go with. We will definitely be back in the future for other windows in our home!

Called Mountaun Glass and explained I had several windows needing re-glazing. They quickly…read morescheduled a time for a person to come to our house. Representative made the list and said there would be a quote. After a few day, I had a resonable quote. They scheduled a day to complete the work and they arrived on the scheduled day and on time! Polite workers that did great work. Very pleased all around.

Doesn't answer phone, no answering machine, no call back. Not very businesslike…read more I will be looking for a company that is responsive.

We are very happy with our decision to replace our windows and doors through Asheville Window and…read moreDoor. Charles has been a delight to work with, as he is very responsive and respectful. From ordering to installation, the whole crew was great! It was a fast process, as I was expecting our custom window replacements to take quite a while to be manufactured and installed. Once in, they quickly set up our install dates and went to work swiftly. I was impressed with how fast it all went and was thrilled with the new beautiful windows and external French doors. My only criticism would be with the clean up of the few prints and glue, but that's only because I really don't like to clean windows :) They hauled off all of the old debris and left our property in great shape. I was very happy with our selections for style and practicality. Overall, they did a great job, with excellent products (I love they have a local showroom), respectful and friendly team members, and how they made us feel valued as customers.

We bought a 1971 house that hadn't been updated since the day it was built. The front door needed a…read morerefresh terribly and we quickly realized we didn't love any of the standard options that Lowe's or Home Depot had to offer. We had several companies come out to quote the door and they left with me feeling like the whole process was more complicated than it was worth. I called Asheville Window and Door and they sent out Charles. He made the whole process seem so straightforward and simple. He did some digging to find the exact door we wanted that was hard to come by. We couldn't be happier with our door and the install process. Charles went above and beyond to make sure all our questions were answered and walked us through the process from beginning to end. Couldn't recommend them more!!! Cannot wait to paint this beauty.

Super fast, super reliable, excellent price, great communication, solid work. Couldn't be happier.read more

My house was in need of all new windows screens. I had Brandon Meeks…read moreScreenmobile of Gainesville and Northeast Georgia 678-865-4001 Come out and do the job. Brandon did an excellent job. There were a few problems, but Brandon quickly took care of them. Recommended.

Jim was very patient with the issues we were having dealing with the insurance of the company that…read moreoriginally installed our siding. He and his workers were diligent, friendly and professional. They paid close attention to detail and made sure their work was done correctly and that we, as the customer, were satisfied with the results. We would highly recommend them and use them again if ever needed.

From start to finish the owner Jim was involved in the process. We requested a quote for total…read morewindow replacement and wanted the new windows to have a picture frame border. Excellent craftsmanship, service and workmanship. New windows were an upgrade from previously installed low end contractor grade installation during new construction. Very happy with Jim's expertise in selection of new windows. New install went as expected with a little delay due to inclement weather. Windows are beautiful and Jim's crew was courteous and professional. Jim's inspection upon completion and he helped the guys cleanup. Finished product is outstanding. 5 stars for a business that has been serving WNC for 53 years. www.carolinaexterior.com

Do not use this company. Not the same as years ago. Will require money up front, do half the job…read moreand ghost you. Do not make the same mistake I did.

They installed some glass shower doors. They looked absolutely gorgeous when they were finished…read more However it did take a long time.

Window Works replaced all of our windows about two years ago. Great quality windows, professional…read moreinstallers who made the whole process a pleasant experience. The new windows made the house quieter and cooler in the summer, could not have been more pleased.

Replaced single pane with double pane windows and added a bay window instead of two side by side…read morewindows. Love the quality and installation was done by very professional and knowledgeable people. All debris was completely cleaned up and carried out. I am now going to request quotes on kitchen garden window.

We just had our screen porch done and are very happy! This company is amazing and definitely take…read morepride in their work and go above and beyond. I highly recommend them!

I called John a Saturday mid-afternoon because the contractors that were working on my patio door…read moreseemed like they didn't know how to properly install it. John went out of his way to show up an hour later and properly installed the door and insulation that was needed in order to complete the install. He got us out of a pinch and did a great job. I highly recommend John.