I have used Honeyville Propane for a while now. They are always a bit more money than other…read moresuppliers around, but have always been prompt to deliver. Today I found a bill tucked into my back garage door from last week. The price per gallon had been crossed off and marked from 1.399 to 1.499. When I asked about it I was first told it was due to their truck not having the latest computer equipment. I was later told that it was because no one answered the door when the driver delivered. The time stamp on the ticket was shortly after 12pm. I was home before, during and after that time. It's one thing to make an honest attempt to contact a homeowner. It is quite dishonest to knock on a back garage door where there is not a chance that anyone could hear you then charge an extra $70.00+tax "because no one came to the door". Even though I am switching to natural gas for my house, I had planned to continue to use Honeyville for my shop and horse barn. I will not use Honeyville Propane again.

From the owner: Honeyville Propane Inc is an authorized Berkey Systems dealer that provides residential,…read morecommercial, and agricultural propane to the communities of Northeast Indiana.

We placed an order for 500 gallons a month ago, they sent me a bill on the 25th and claimed my 1000…read moregallon tank was at 70% and only topped us off with 21 gallons. This took place around 12:30pm that afternoon. We were home and I was sitting in my chair at this time and I can see my tank clearly 50ft out of my window. No pup arrived so I was surprised to see a delivery confirmation from them along with a bill. So of course we call and I go outside to see gauge still reading below its threshold. Granted we put 200 or so gallons in last January. It's now been 3 weeks of a language barrier, frustration and now hate for this company. I have had to record every call! I went to the local hub! Walked around inside the facility for 10 minutes or better before giving up and by chance some kid comes walking out, I of course jumped his shit mistakenly however he handled himself better than I and got me in contact with his super, who then forwarded me to his super. His super said "Biggest scam ever" they are trying to pull the over sea contact center contract etc etc he's sorry it's out of his control. So we kept calling. Finally today I think I got somewhere but I am contacting legal services regardless. I do not recommend this company period. Go through Carper or anyone else by all means.

AmeriGas now does all of their dealings through central answering system. You call go through 15…read moreminutes of computerized BS in order to finally get to talk to a customer service agent who then tells you that she will contact the local agent who will contact you. Then you'll wait 2 to 3 days for the local agent to call And when he does not call, you'll have to call the customer care center again and go through the whole routine. Once again after your third trip to the customer service you will finally get a response from a field representative. fortunately, for me, I was able to call a local LP gas supplier (not Amerigas) and had my service connected next day.

We have been customers for many years paying in advance and therefore depending on the automatic…read morerefill Ferrelloffers. Yesterday at 6:00pm (after business hours, of course) we discovered that the reason we were cold was that we had no propane and therefore no heat, cooking, or hot water. The lady we talked with was very apologetic and assured us we would have a fill tomorrow, (today). We called this morning and they again said they would get someone here ASAP. It's after 1:00. No call, no sign of them. We called and asked when we were scheduled; no return call. Of course we can only talk to a machine, so we have no idea what to expect. I don't know what is most troubling, the insensitivity to our pleas or the lack of communication, both between the company and ourselves and the company systems. Either way we lose.

What can I say. This company is the best in the area. They treat all customers like they are their…read morenumber one customer. I called on a Friday to have a gas delivery soon because my tank was on 30%. They said they would be out. I looked at my bank account on Tuesday morning and it was already done. I called the company and thanked them for the excellent service. You want the best? Call Franger Gas in Jones Michigan. #1 in my book

Date of service was fall 2023. Personable and friendly front…read moredesk/business experience No-nonsense service techs refill a couple of 20# gas grill propane tanks. BEST PRICE: at that time, it was worth the drive from downtown Fort Wayne to Columbia City.

Have been getting our propane from Stumps for several years. Prices are competitive. Have always…read morereceived good customer service from the staff who answer the phone to the delivery drivers. No complaints.

had no problem with the service. the lady answering the phone.... she needs to seek other…read moreemployment that has nothing to do with people. I was polite to her she is completely unprofessional. I wasn't gonna switch to natural gas but I am now.