Short version:
OK place to go and play some pool/darts, if you can manage the smell of incense, which is kind of strong, I would give it 4 stars if that was the case. However, they have horrible customer service. Stay out if that is an important factor for you.
Long version:
Even though the pool is nice, despite the smell of incense (or whatever it is) is pretty strong sometimes, my biggest problem with this place is their customer service.
Last night my girlfriend and I had a coupon for 25% off pool, so we decided to give it a go. A couple of hours went by, everything was pretty decent, however the problem started when we finished and moved up to the main bar table to pay. We showed the coupon, everything seemed to be going smooth, but in the end we were charged the whole sum.
We tried to talk to the waitress asking why didn't we get a 25% off, just to be brushed off with promises that if we hold on to it we would get an hour off next time, and that overall that coupon would not expire (why would that matter if we just wanted to use it right then at the spot, and how does that even make sense if it says on a coupon that it expires on 29th of March?). A few times more, I tried to talk to her trying to make her apply the discount, but she just didn't bother, commenting in a brushing-off like way: "What would the discount be, $5? That's nothing, just keep it and you can get an hour off pool next time" After such back and forth's for about under five minutes, the bar got overflown with other people trying to order and whatnot, so we just decided to leave.
The bottom line is: If the customer wants to apply a coupon, just apply the freaking coupon! It's not rocket science, and, especially, it's not staff's place to tell you and argue (!) with you whether you want to use it or not, giving you promises about greater rewards in the future, which could easily be empty.
Now, once more, these promises of a whole hour off the pool next visit, in exchange for not using the coupon immediately, could be true. Not sure how that would work at all, but I am willing to give this place one last go to check whether they would ACTUALLY give an hour off as promised. If not, then this place wouldn't deserve the business it gets with such horrendous attitude to customers. Personally, I doubt I'll go there ever again. read more