My wife and I planned to visit a list of businesses selling tables and this was our first. It ended up being the only one. Andy showed us around the showroom and answered all our questions for about an hour. Super nice guy. We hemmed and hawed over felt color, which table, cue upgrades, and were it not for COVID I'd say he held our hands the whole way. Let's call it a 6 foot air-hand hold. The tables come with all you need to get started and installation is included in the price. Some (including ours), come with some included upgrades. Rick was also very helpful finalizing all we needed and had the table installed the day after we bought it! Thanks for everything guys! Once life is normal and we've had a chance to improve our game, drinks are waiting for you along with a game. read more

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No enough selection. No Olhausen or Brunswick which are two of the best. No enough selection. No Olhausen or Brunswick which are two of the best. read more

This is our first pool table that we bought and we had a great experience with Billiard Gallery. I liked that Rick includes the price of his tables on his website. Something about calling for a price quote on his competitors websites left me feeling their hiding something. Once we arrived at Billiard Gallery, the owner, Rick, helped us out through the whole process. There was zero pressure and he took the time to educate us which helped a lot. Ultimately we bought the perfect table for us and all the accessories at a very fair price. Installation couldn't have gone better. Jack & T were our installers. These guys know what there doing. They asked how we wanted the table positioned and even which side of the table we wanted the manufacturers logo to go. I would recommend Billiard Gallery to anyone interested in purchasing a pool table. read more

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What a great place to buy pretty much anything you need for your game room. We went in to look at a foosball table and left with it plus a shuffle board and a digital pinball machine. Christina and Rick are awesome. About as easy going as they come and a no pressure shopping experience. Not only did they show us the different games, they played them with us. We had looked at other places before we found Billiards Gallery and it was a no brainer once we were there. The pricing was reasonable but it was the customer service that really sold us. After the sale, getting the equipment and having it set up went flawlessly. If we didn't already have a pool table we probably would have bought one from them as well. However our table needed to be leveled and new felt and they did a great job with that. All three pieces we bought have been a huge hit and a real game changer for the family. I highly recommend shopping at Billiards Gallery. I know they will be our first stop the next time we need something for our game room. read more

Billiard Gallery - Shuffleboard, foosball and pinball from Billiards Gallery - Pool & Billiards Near Me - Phoenix, Arizona

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Excellent company! We had a great experience, from the showroom to the installation. Rick was very low pressure and knowledgeable. The installers were on time and professional, cleaning up as they worked. The pool table is absolutely beautiful! read more

Rick was very knowledgeable and pleasant to talk to and purchase from. Being in his showroom you can get the feeling that he loves what he does and all the nostalgic games and artifacts are fun to look at. The delivery was quite professional and fast. We love our pool table and highly recommend him to anyone who is looking to buy one. He also sells many other types of games and decor for your game room. read more

Just moved to AZ and bought a house with a game room where we envisioned a pool table. Problem was we never owned a pool table or know anyone that has one. Thank goodness we ended up at Billiard Gallery. Rick was great - taking us through the paces and working within our budget. Giving us the options, but never forcing anything on us. There were a few hiccups due to Covid, but he kept us informed along the way. We're so happy with our purchase. read more

Billiard Gallery - Presidential Brittany 7ft. Table - Pool & Billiards Near Me - Phoenix, Arizona

This was a great experience from the time we walked into the showroom to the time the technicians finished installing my pool table. Rick is great because he listens and understands his customers and what we want. He doesn't try to sell you something you don't want or can't afford. He takes the time to make sure you understand what you're buying. The communication between the time we purchased and the time the table was installed was phenomenal and on point. The technicians that installed did a stellar job and really made sure we were happy before they left. I'd recommend this company to everyone, personally, I'll never to anywhere else. read more

Billiard Gallery - Pool & Billiards Near Me - Phoenix, Arizona

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We decided to stop by on Memorial Day weekend because they were the only shop open. So glad we did. We didn't go with the intention of being able to afford what was available but we were able to finance a pool table and throw in a dart board and ping pong top at affordable payments. My husband got the game room he has always wanted and Rick was super cool throughout the process. He wasn't pushy but a really good salesman and educated us as customers on the quality and value we were getting. Thanks Rick! read more

Billiard Gallery - Love my new pool table, darts, and accessories - Pool & Billiards Near Me - Phoenix, Arizona

The whole experience was beyond amazing! We went in just looking to get ideas on pricing and styles, we left pool tables owners because Rick was so patient and took time to explain differences and specifics. The 2 guys that came to install it were just as patient with answering questions and stepping over dogs. They were precise, detailed, quick and very in sync with what the other was doing to get the job done properly and quickly. We are beyond happy with the whole experience and we will definitely be back for more game room accessories Thank you for the excellence!! read more

Billiard Gallery - Pool & Billiards Near Me - Phoenix, Arizona

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Worked with this company to get my pool table moved, re-bumpered, and re-felted. They said they'd be there between 9-10 and they arrived right on time at 9 o'clock. After shopping through various companies, Rick gave me the best quote. Super happy with my services, the pool table looks great! Thanks guys! read more

Billiard Gallery - Pool table - Pool & Billiards Near Me - Phoenix, Arizona

All I can say is this is one of the best buying experiences I have ever had. Rick the owner was so helpful and he got me a beautiful pool table at an amazing rate. I couldn't be happier with the table and the service. The installers were excellent and efficient. I highly recommend read more

Wow!! Best experience ever!! We went to 2 other pool stores and what a difference with how these 2 awesome guys treated us. Great price too!! Thank you Billiard Gallery read more

Keith W. is absolutely right. Efficient, friendly and an Excellent job done with superior quality materials at a very reasonable price. We called someone else first to get this job done but they did not seem to be too interested in answering some very simple questions my husband had. So, they came in yesterday to re-felt my husband's antique pool table. Very pleased with the quality of work they have performed as we as their personality, efficiency, needless to say, and the price we paid. Thank you so much! read more

I got new cloth, new bumpers and new pockets from Rick at Billiard Gallery. Rick used a crew with a temporary helper he did not normally use. The table was level but the center section of the slate was higher than the end sections, which created a ridge between the sections. I text Rick and we tried to figure it out for a month. I live 90 miles from Gallery and Rick told me told me his crew did not have time to back come out and agreed to pay another service to make the repair. The other crew fixed the issue and Rick paid the bill in full. Rick feels customer service is very important to his business. I would recommend Rick, especially for anyone in the Phoenix and surrounding area. read more

Had them re-felt my pool table. They offer a wide variety of colors. The guys who did the work were friendly, professional and efficient. The price was in line with other shops that I received quotes from. They had a little felt left over so left me a piece to recover my cue rack so it matched the table. Very happy with the service. read more

I worked with Rick to get our pool table at work re-felt and some new pool sticks. We did all our arrangements through text message and we were in constant contact and truly grateful for being so flexible by the end I truly felt like we were friends that is what great customer services is. They told me they would be at my work between 9-10 and they were right on time and one of the workers was Jack and he was very kind and pleasant. I would recommend Billiard Gallery to all my friends and will keep them on our list for vendors at my work. Thank you so much read more

Wow, let me start by saying thank you for understanding customer service..... If you are in the market for a pool table or any other fun things for your man cave, make sure that you come here first. Their prices are the very best that I have found in the valley, bar none. If you have any questions they will walk you through the whole process and they have a ton of knowledge. I could not be more thrilled about my new pool table.... Whats next on my list, I think it may be that really nice shuffle board!!!!!! read more

These Guys were great! I had called a few places to get prices and feedback on moving and setting up a used table that I had purchased. I was concerned about making sure that the job got done properly so I wasn't going to just go with the lowest price that I could find. I wanted the job done right. Rick has the experience and professionalism that I was looking for and his price came out to half of what another place wanted to charge me! He was easy to deal with and his two guys that showed up "T" and Jack were very efficient and thorough with their work. I own and operate a classic car shop so I'm very particular about what I do and these guys were impressive. As far as the one star that was given by Aaron B. - he is way off. The guys had all of the tools that they needed and my table is perfectly level - I checked it. Maybe Aaron has a friend at another billiard company and that's why he wrote the bogus review.. Either that or he's just a whiner. read more

Rick was excellent to deal with! We were looking for a pool table for our soon to be short term vacation rental. He took the time to listen to our needs/wants and found us a pool table within our budget. We looked at tables at numerous other places but Rick's customer service set him apart from the rest. He was able to deliver our pool table ahead of schedule and his delivery team is top notch, as well. I highly recommend all to get in touch with this company for all their pool table needs. read more

I could not be happier with my purchase of my new pool table ! From the initial phone call to his amazing delivery crew Rick made this process so easy. The same table was listed for several hundred dollars more at another pool table store here in town . My table was delivered the very next day ! I highly recommend this company to anyone looking to purchase a table ! We are so happy we choose Billiard Gallery read more

We just moved and found our house with a room that needed something special in it. We decided to get a pool table and even though we have only played a little bit of pool in our life, we thought that would be fun addition to the place. We looked around at a number of billiard stores and settled on Billiard Gallery, as Rick helped us through the decision making process without putting 1 ounce of pressure on us. every employee we encountered could not have been friendlier. It was such a pleasant experience from the shopping clear through to the delivery and set up. The guys who delivered it very professional and super! The prices were the best that we found and we have nothing but excellent things to say about Rick and his pool store. Even on the delivery, they came with a number of different size cue sticks just to make sure we had the right size for the room we were playing in. I wasn't smart enough to ask the right questions, but with them, I didn't need to be. They set me up, lock, stock and barrel! read more

Negative stars!! Beware customers. I paid these guys $500 just to assemble a table. They didn't bring the right tools, then broke mine that they borrowed. It took them 2 trips and hours of work. After they put it all together it was way out of level. They had start over again which took hours and then it was still bad. The third time was perfect level and I paid and they left. I shot some balls around and they started dropping on the floor falling out of the ball return. Got down and noticed only 1 out of 4 bolts was even holding it up. Bunch of screws missing, etc. So I called Rick the owner who refused to finish the job I paid them to do without charging me even more money. This guy is a scam artist and a total jerk. He even charged me for new clothe on my rails and just reused my old stuff. I have a recorded call of him telling us we are crazy and that we are lying about our table. We have pictures of the obvious mistakes. The installers did not like me looking at their level and checking their work. I have played pool professionally and I know what a table should look at feel like. I'm assuming they don't install for to many professionals and that is why they can do mediocre work and get away with it. The owner Rick kept telling me it's because my table is old. That Is ridiculous because the first time they put the table together they had the ball return installed and then when they took it apart 2 more times and left my house pissed, they didn't put the ball return in. I can't believe they are still in business, wow. Just aweful. Shame on this company. I will be getting the local news to do a story on this. read more

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I had requested a quote from this company and by email and phone call they made the process simple, quick, and easy. My wife over saw the actual moving process and they were beyond curtious, high level of knowledge and know how, profesional and friendly. The move time from one end of the valley to the other was with-in a few hours from start to finish! Bottom line for the price (realy well priced and worth it) and process WORTH EVERY PENNY! I will be using these guys for now on! read more