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    Bill Jacobs BMW

    3.8 (623 reviews)
    Open 9:00 am - 8:00 pm
    Updated 2 months ago

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    Avoid Bill Jacobs BMW. I was told the car was "clean," but after taking delivery I found a cracked windshield, hidden bumper damage, and a poorly repainted bumper. The condition of the vehicle was not accurately represented. Very disappointing experience -- I would not recommend buying from them.

    Michelle R.

    Had the best experience buying my second BLW from Bill Jacobs. I worked with Joey who was fantastic. Efficient, great communication, never pestered, always available, and truly invested in finding the car and color combos I wanted. His patience and diligence is unmatched!

    2026 X5 xdrive 50e
    Matt B.

    By far the best car buying experience I have had is at Bill Jacobs BMW. Just purchased our second car here and the whole team is fantastic. Can't believe I was in an out of the dealership with a new car within an hour.

    Transmission malfunction

    We purchased a pre-owned Mercedes from Bill Jacobs BMW on May 7th. We test-drove it and completed the purchase on the same day. However, less than 24 hours after the purchase, we discovered several serious issues -- the radio and camera didn't work, and the next morning, the gear shifter malfunctioned and jumped to neutral while driving in traffic. While I understand that used cars are typically sold "as is," I am extremely disappointed that such obvious defects--especially the radio and camera--were not disclosed during the transaction. These are not minor oversights; in fact, Mercedes' own system shows that these issues were recorded under the prior owner, who declined the repair. That means the dealership either knew or could have known about the problems. To their credit, Bill Jacobs sent us to a Mercedes service center where the warranty covered the mechanical issue. But the radio and camera (a $6,000+ repair) were denied because they were pre-existing. I reached out to Bill Jacobs BMW hoping for some goodwill--at least partial support--given that these issues emerged immediately after purchase. But unfortunately, the GM showed no concern or willingness to stand by the dealership's reputation. As a BMW owner myself, I expected better from a dealership with this name. I don't blame the salesperson, but the way management handled the situation was cold and unsympathetic. My wife, who bought the car for her new job, is equally frustrated. We trusted this dealership thinking we'd get peace of mind buying from a brand-name store instead of a random used car lot. That was our mistake. I'm sharing this so others won't repeat it. If you're thinking of buying a pre-owned vehicle from this dealership--be very cautious. We paid the price so you don't have to.

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    2 years ago

    I've pulled in here a few times to look at M2. Nobody greeted me outside or the inside. The snobbery is through the roof.

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    5 months ago

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    2 years ago

    I give 5 stars to both Maggie Bernard as my Advisor and April in Finance!! Everything went smooth, fast and full transparency!

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    1 year ago

    have bought 4 cars from here, couldn't be happier. excellent sales and service team! they treat you very nice, and are up front and honest

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    1 year ago

    Wonderful dealership with amazing staff, Maggie was a huge help in the purchasing process!

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    1 year ago

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    1 year ago

    Russ M. and his team at Bill Jacobs BMW in Naperville provided outstanding service. Thank you.

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    2 years ago

    We had a great experience here. we didn't have to haggle much at all and got a good dea.

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    2 years ago

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    2 years ago

    Great service! My salesperson Russ is the absolute best. 2nd purchase with him. I got the best deal .

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    2 years ago

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    2 years ago

    From start to finish service was impeccable. My sales associate Shaun really stepped up. My M4 competition... great !

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    Page 2 of 16

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    bill, Gigi, Mike whoever I came in contact with have made the experience as the most memorable for me.

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    Toyota of Naperville - One happy 16 year old.

    Toyota of Naperville

    (405 reviews)

    I may change to great, but, will have to see how the service turns out!!!…read more Most of us hate buying a new car, because of the cares sales people BS. After doing my research on prices, I had a good experience with (Dan Wolf) Naperville Toyota. I also love the proactive approach to their service team. I'm having to me customizations done to my new Tacoma and they have been amazing in their responsiveness. Great job team!!!

    To begin, I bought this car brand new at Toyota of Elgin, but every time I go in for a simple…read moreservice, they give me a dozen things it does not need and make it imperative that I have them done asap plus do not check for what I want done. And, the service check takes forever (think 2 hours on a Saturday): 1. New tires (I went elsewhere for half the price, but that place told me i had at least another year on the old ones, so I was switching them out early) $2500 at Toyota ($1130 for four locally, better brand, original equipment). 2. Brakes: they did not check them even though they said they would. Instead tried to sell me a front caliper cleaning $117, rear caliper $117 nope. What I did need was the supposedly free brake check that they "forgot" to do. At local shop, told I have 80% wear left. Free check. 3. Rodent Deterrent -$303 nope don't need that. I use bait boxes in garage. 4. A/C Heater Cleaning $205 nope, don't need that 5. Fuel Induction Clean $299 nope, don't need that 6. Wheel Alignment $159 nope, don't need that 7. PCV Valve Replacement $142 huh? 8. Brake Fluid Exchange $267 yes, local shop said I could use that but they charge $140 9. New rim (it's a large scratch, who cares) $994 So, I came in for a brake check that they forgot to do, windshield wipers, and a tire check, and they wanted to charge me $4143, but I got out for $77 for the wipers and what they termed a "basic car check" that does not include checking brake pads. Who can afford this larceny? And, how can a "basic car check" not include the size of the brake pad remaining? My car has 35K miles on it now (it had 33467 at the time of the Toyota basic car heck). Guess where I'm not going back to today, now that my car keeps saying I need the oil changed? And, how do I need the oil changed when it's only been 2000 miles. I'm guessing that's because it's been 6 months. So okay, that's fine, I had it done locally for $95.00 and $38 to rotate my almost brand new tires. At least Pinnacle will do the brake check for FREE. Note that terribly damaged (not) rim in the photo on back tire. If you buy a Toyota, do not have it serviced at Toyota of Naperville, unless you like throwing cash out the window.

    Mercedes-Benz of Naperville

    Mercedes-Benz of Naperville

    (201 reviews)

    We have been customers of Mercedes Benz of Naperville for several years, including service. We…read morehave always been treated with efficiency, courtesy and professionalism. On April 21, 2026 we assisted by Mr. Matthew Nguyen, who explained the features of our CLE 300. My wife and I are the opposite of "tech savvy." Matthew took the time to identify and explain the safety and driver enhancements of our CLE 300. We have much greater confidence that we will enjoy our Mercedes in greater safety. Matthew's skill, patience and friendliness made this a thouroughly rewarding experience. John & Mary G

    I wish I could give no stars. Horrible customer service. My brand new car was given to me with…read moreengine light on and I was told to drive it a couple hundred miles and it'll go away. Lo and behold it didn't. It needed a part. It was in service the same week I purchased it. When I got my car back... 2 weeks later the engine light was back on. The air doesn't work. The car play works when it wants. Same for radio. It rolls backwards at the light once I take my foot off of break. Josh did absolutely nothing to alleviate the issue. The same issues still persist and every time I pick it up from service the engine light is cleared but like I said the same issues persist. This is clearly a lemon. The engine is horrible. The car struggles to accelerate. It stutters. I can go on and on. My screen glitches and blinks on and off. My mom also just bought a Mercedes and it's needed service about 5 times. Same for my friend. We all agree we will never lease again with Mercedes. I have the GLE 350 for reference. 0/10. Oh and my sales person Anna Maria was nice before getting the sale but after getting the sale acted like I was a burden and like my complaint is not valid. Yes, she acknowledged my concerns but had a very hands off approach. It took weeks to even get responses from upper management. I'm going to report this to BBB and to whoever else I need to. I won't accept this. Not for 1600 dollars a month.

    Cadillac of Naperville - Quote for something I should not have to pay for

    Cadillac of Naperville

    (80 reviews)

    I took my 2019 XT-4, with about 57,500 miles on it, in for service and also to address a concern I…read morehad. I was hearing and feeling a very minor "clunk" in the drivetrain when I took my foot off the accelerator to slow down. I had the oil changed and 4-wheel drive service. The service writer was fantastic, clearly understood my concern and was clear they would check into it. The mechanic/technician performed the services I requested and diagnosed the issue with the drivetrain, which was extremely minor. They included correcting the issue in the charge for the 4-wheel drive service. I was very happy with the service I received and plan to continue bringing my vehicle there. I recommend Cadillac of Naperville service department.

    Purchased a 2020 Cadillac XT6 in April 2021. I was told it was a courtesy car for the dealership…read more We were hesitant to buy a car with 5,000+ miles on it. We were given a certified pre-owned warranty with 3/11/26 expiration date. In Feb 2026, my check engine light came on. A different dealership made a $1,700 repair that I paid for. They also stated that I have a radiator leak and that it needs to be replaced at a cost of $2,059. Came across the warranty and presented it to the current dealership. The "system" says the warranty expired 6/2025. I have been getting the runaround from the dealerships and no resolution from Cadillac. There has been no offer to reimburse the $1,700 on the original repair, and they expect me to pay $200+ toward their marked-up service cost replacement of the radiator. Both of these repairs would be 100% covered under the warranty that is supposedly invalid. Cadillac of Naperville enticed me to buy the Cadillac courtesy car by giving me the warranty. Whether this was an honest or nefarious mistake does not matter. The repairs should be covered by GM or the Naperville dealership.

    Enterprise Car Sales

    Enterprise Car Sales

    (34 reviews)

    This review is for Tobias King and Blair Berg…read more If you want to have a comfortable experience and be directed to the right car at the price you are willing to pay, see Tobias King, Sales Consultant at Enterprise Care Sales in Aurora. Tobias actually became a friend along the way. He patiently listened to what we were looking for, then brought the car up for a test drive. He answered all of our questions. We felt as if we could leave at any time, which is different from previous car purchase experiences. But we didn't want to leave because we were learning so much. Blair Berg gracefully walked us through financing and we obtained a better loan than we expected. Thanks to both Tobias and Blair for such a comfortable experience. John and Barb

    I highly don't recommend this location 4000 Ogden. I worked with someone great but this location…read moreprovided the worse service ever. I put a down payment on a vehicle to hold it a week before I picked it up. When I picked it up and got it home the car already had issues so I had to take it back. A random lady from the place called me to tell me the car was ready to be picked it but she couldn't even explain to me what was wrong with the car told me that's not her department. They gave me a loner car on full tank and i gave them my car on half i returned they car back full tank and they returned my car back on E don't know how that was fair and the lady again told me that's not her department i hate the experience i went through with this enterprise.

    Bill Jacobs BMW - car_dealers - Updated May 2026

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