I am repeat customer of Bill Jacobs. I bought 2019 X3 from them in Dec. The price and finance they offered was great so I came back. We completed the deal over e mail. Only issue I had for the whole transaction was time it took me to sign few papers and close the transaction. I flew from Oklahoma to sign papers and it took two hours. Overall it was pleasant experience. Rajen Shah read more

Always a pleasure buying a car at Bill Jacobs BMW. The inventory of new cars is outstanding. They had 92 new X5s to choose from. Nick Pandora is an excellent salesman. I have purchased 5 cars from him. Mike Adler ( whom I believe is the business manager) always contacts me a few weeks after the sale to find out if I had any problems. The service department is also outstanding. read more

go see Mik Collins for service always provides great service. Bill Jacobs BMW over all is great and there employees are outstanding

My experience at Bill Jacobs was of the highest quality. I had visited several other BMW dealers as well as dealerships at competitors (Audi, Volvo, Ford) and one of the handful of reasons we chose our BMW was because of our Client Advisor, Husain Sheikhani. Husain not only answered all of our questions, he had no problem addressing any concerns. Each dealership we went to we were met with resistance as well as push back when we expressed the desire to buy an EV or PHEV. In fact, we were shocked at the amount of information Husain knew about electric vehicles in general and where (not why) the BMW offered more benefit vs competing models we were looking at. On top of his knowledge, Husain was not pushy, he took me at my word and did not try to pressure or speed up the sales process. He understood this was a big decision and really treated us as if he was in our shoes. Husain's style and personality made the process easy and with very little friction. After test driving Husain went through the different models and packages they had available, what the benefit was and how other drivers have valued it (even if it was not the best). We went through cost of additional features and he gave us an understanding of maintenance costs on a vehicle like BMW and to ask any questions about warranty/service packages offered with financing to make sure that those everyday issues (flat tires etc) can be expensive but the piece of mind and service offered through warranty/service extensions. While the BMW was not the cheapest vehicle we were most interested in (Ford Mach-E) or the tricker out/longer EV battery (Audi), the BMW offered the most excellent consumer experience. Everything from the tour of the service center, what a repair or oil change process would look like if you owned a car (they pick up your vehicle, leave a loaner with you, service the car then return it) to introducing me to my future service specialist, I was very pleased and felt more than taken care of on top of that, getting to speak to a vehicle specialist about all the features available in my model and how to use them was the cherry on top. read more

Great staff and company. Good hearted people that are amazing at what they do, and constantly strive to be the best dealership in the country. read more

Wow where to start with this dealer..... STAY AWAY FROM BILL JACOBS BMW 1st time I went to them they tried some games and I walked away. I was looking at a car for 64k, they made me the 1st "deal" at 2000$ off. Made me a 2nd deal after with their sales manager for 4000$ off. I declined both deals and went to shop around more. Then I also went to my back to try for a loan vs BMW rates first so I didn't give them my numbers to run my credit score etc. Sales guy calls me back up and has an attitude that I am not buying their car with their "deal" Heres the kicker....... I go online and see they have it for 55k........ What The...... I call them an inform them of their games and they tell me "most people check online before coming in", I am supposed to trust you that you will take care of me not rip me off. 4 months later I came back and dealt with a 2nd sale rep named Kwako. Test drove three of their cars and I informed him I will be shopping around just to be up front and for him try want my business and his response was "Don't ever tell a dealer that because it will be a waste of our resources"... Also keeping pushing on me how "he loved the 2 series and why was i buying a 5 series, such a big car for?" Are you driving it, do you make the cash to afford it..... So rude Sooooooo I am coming back a 2nd time after you screwed me the first to give you a chance and because its local for me and this is how you respond to a customer? I am a serious buyer and I wouldn't have wasted over 12+ hours viewing cars and dealership visits and following up on my internet inquires. So I walked away once again. Then I went to BMW of Orland park and WOW, they were great and took their time with me and were not pushy at all and have heard lots of complaints from others who have shared the same experience. I walked out of BMW of Orland park with a new BMW, traded my old car in, everyone was so nice and worked with me all around. I am going back to them for my next car. Ask for Guy Accenture and Bill ohare. Better off buying a BMW on craigslist, almost the same as getting screwed by Bill Jacobs STAY AWAY FROM BILL JACOBS BMW, They think just because they are in Naperville/Aurora area they can be cocky and rude.... Well not here, you just lost a sale, congrats and good riddance. read more

On behalf of Maria K - Husain helped us purchase a brand new M440i and did a fantastic job from start to finish. He is very knowledgeable and a professional salesman when it comes to BMW vehicles. I would highly recommended Husain for any future purchases at Bill Jacob's BMW. read more

Very nice dealership, of course its fancy because it is a BMW place of business. Plenty of great cars on the lot and even a nice section of used vehicles. My only complaint is that like other places when I walk in I am instantly judged upon as a "young girl who can be had". (In my opinion that is) Yes I am 27, I do look like I am much younger, especially if I happen to be wearing a younger style of clothing. However, that is no reason to treat me any less. First, there is no indication upon my appearance of my income, I could be filthy rich. Hah. And I don't think they saw me drive up in my BMW. So treat others as you wish to be treated and don't pass judgement because people can surely take their business elsewhere. With that being said I was passed to a nice salesman who worked with me very hard to get the deal I wanted. There was some negotiation and I ended up getting a wonderful price for an amazing car. In the end the deal fell through on my end and it never happened. So i do apologize about that, but the service he gave me was great! You know who you are =) I had also put a deposit down to hold the car I wanted and that was refunded back to my credit card in a fast pace. read more

Unfortunately, not my best car buying experience. Only came to this dealer because they had offered the best price. Finance department was good, GM was pleasant to work with, sales on the other hand wasn't my favorite and that was from the FIRST point of contact which was when I entered the building. Not sure if I'd buy here again. read more

Josh at Bill Jacobs BMW was able to provide me the best buying experience I have ever had. Josh was super flexible as we worked out the majority of the details via email. He was also super detail focused ensuring I got the exact car I wanted. On the delivery day, I was in and out of the dealership within one hour. I felt beyond welcomed and taken care of by everyone at Bill Jacobs. read more

Great experience buying my first BMW! We worked with Eddie Acevedo, who was patient and very thorough throughout the whole process. He is extremely sincere and great to work with! I was referred here from friends who have purchased vehicles from different Bill Jacobs dealerships. Customer service is top notch from every person we encountered. Will definitely be recommending this place to others! read more

Giving a shut out to Mike Alwin service advisor at Bill Jacobs. He has truly gain my trust. Brought my 335d (White storm) in for service since the engine light was annoying me. He and his team Mike (Head Mechanic) gave me some advice. Mike called me within the day to let me know the car needed 2 Nox sensor ( Nitrogen Oxide), which he was going to replace. The total cost $50 my deductible.. shhh thankful for the warranty. Anyways Bill Jacobs are worth a try!! read more

I can't express enough what a wonderful experience I had at Bill Jacobs VW Naperville. This is my 4th lease, and this is by far the best leasing experience I have had. From the start, Gleb from sales was amazing. I expressed upfront what I was looking for and price range and he really worked hard to get me to a comfortable and happy place. He was always available to answer questions and made it a point to be around when I came in to finalize the process. From there, Shehroze from sales made me feel comfortable every step of the way. He explained the process and numbers, made paperwork a breeze, and sat in my new car to explain how everything operates and answer any questions. He then followed up after to make sure I was still feeling great about my lease. Matt in finance made the signing and payment portion easy and quick. Two things I truly appreciated. I highly recommend Bill Jacobs VW Naperville and it's amazing team. read more

I purchased a 2015 CPO X1 in September and had an okay experience during the purchasing of the vehicle. While I was there and signing off on the price, they sold the car I wanted to another customer. I will say they gave me a deal on a better model because of that. However, after taking the car home, I found out that I have to pay an additional $400 "activation" fee for my Sirius XM radio. I had asked more than once if the car had this feature. I was told it was Sirius XM capable so as a consumer, I figured that meant all good. No other explanation or details were given. I had previously leased 3 Cadillacs and never had to deal with this activation gimmick. Even after speaking to the sales manager, they are not willing to do the install. I will be taking my car to a different dealership for service. If you are shopping here, make sure you get every question answered down to the details. read more

This dealer isn't fair or honest. They completely lied and refuse to honor TrueCar offers. If you go on TrueCar and they give you a quote, this dealership will not honor it. I went in because the saleswoman called me about my TrueCar offer and we scheduled an appointment to test drive the vehicle. After driving the vehicle, I really liked it and was ready to close the deal. I told her that I was paying cash and then she went to speak with her manager. As I was waiting for the saleswoman to come back, I overheard two different salespeople tell customers that the price was wrong on TrueCar. One salesman said that TrueCar didn't include the dealer add-ons. When my saleswoman came back with her manager, he said that the price wasn't correct on TrueCar. I asked why and he couldn't explain the reason. He said they would have to call TrueCar to get the price corrected because the price they have is not the price that come from the manufacturer. I was a little confused because the information is coming from what was listed on the VIN. I'm not sure if it was because I was paying cash and they couldn't make extra money off me with financing or what. Either way, I wouldn't buy a car from them. I know they're in business to make money, but they need to honor the quoted price, especially after the saleswoman called me to confirm. DO NOT SHOP HERE IF YOU EXPECT TO GET A DEAL!!!! read more

I get my oil changed here on my BMW X5 35d. They always do a great job, and have a BMW car as a free loaner if needed. I recently had Mo Ali as my service advisor. Some of the other advisors try scare tactics to up sell service you don't need. Hence the low cost oil change and loaner car. Mo did a great job on not doing this. But, then again, I'm not a normal BMW owner I'm told. read more

All around great buying experience. Low pressure from Harry our sales associate who was very informative. Would buy from them again for sure. read more

Front service (Amir) was slow, a lot of folks with busy work and only one business person (Anna) to help. Once we got to finance speed improved. Amir and Anna were both friendly. Service at reception seems challenged. read more

Bill Jacobs BMW - Car Dealers Near Me - Naperville, Illinois

David Reynoso provided outstanding service when my wife and I leased a BMW through Bill Jacobs BMW. David is extremely knowledgeable about the BMW fleet, professional in the way he conducted himself, and reliable in following through on the information he committed to supplying us. This was the most positive experience my wife and I have had working with a salesperson to find a superior vehicle at the right price. When you go to Bill Jacobs BMW, ask for David Reynoso. You will not be disappointed! read more

Great dealer, great service and really helpful, friendly staff -- they treated me as if I were their only customer. I recently moved from California to the Wheaton, IL area. My car was having trouble after a shippng company transported it. Bill Jacobs BMW found out the problem with the bearings (shippers tightened down too hard on my car) and they fix it within a day. Even though I didn't buy my car there and was clearly from out of state (CA plates) they found me a loaner and took my car in and worked on it that day, and I didn't even have an appointment. (Most BMW dealers only give this kind of service if you bought your car from them but Bill Jacob's went the extra mile for me). I recommend them - for sure. read more

Recently purchased my M550 from bill jacobs BMW and they are great to work with. I always enjoy my interactions w the sales and service team. Arthur arndt was my sales rep and he is one of the best sales reps I've ever dealt with. I would definitely work with this dealership again. read more

so far they've been very good but my car is under the CPO warranty still. Deanna is great! We'll see what happens once the warranty runs out but so far they have been able to take care of issues and provide you with a loaner vehicle when the car is in the shop. Overall not bad for a dealership service. read more

Our car was totaled in an accident so we were in a bit of a bind to get it replaced. With the current car shortage, it was even harder with fewer choices. Some car dealerships were marking up cars and taking advantage but Bill Jacob's BMW were not. From the time we called to check inventory until the purchase was completed it was very relaxing and easy. David Reynoso and the sales manager Mark were very easy to work with. I would totally recommend the dealership to anyone looking for a vehicle. read more

My husband and I purchased a BMW X5. We had a fantastic car buying experience. Our sales person was Joshua Schneider. He didn't try to sell us something we didn't want. He took his time with all our questions. He was great. It didn't end after we drove off the lot. Their follow up was impressive. This is our 2nd car purchased at Bill Jacobs. Will ABSOLUTELY only purchase our future cars from Bill Jacobs BMW. read more

As always I'm treated with respect and professionalism from everyone at Bill Jacobs. I really appreciate all the help and the quick transaction. Keep up the great work read more

This is the worst dealership experience I have ever had. We bought a car from here in July and noticed a rattling noise coming from the underneath on our way home from the dealership. Ever since then, I have been trying to get in contact with a manager of some sort in regards to this to see what can be done as we just bought this car. I have sent a couple emails to Mike Alder, with no response. I have also texted our sales guy, Khalil, and have not gotten a response either. Not only am I trying to figure out what can be done about the rattling noise, we also had a "service required in 1,000 miles" message pop up after a week of having the vehicle. Because of this error message, I have been trying to get a copy of the carfax for the last few days and after several attempts via text, email and phone calls to the dealership, I am still empty handed. Do not waste your time ! read more

Buyer beware. Do not put money down on a car that they have to locate and ship in from another dealer. If you decide not to go with the car, they will try to keep your money. I put $2500 down, when I decided I didn't want to go through with the deal, the sales guy tried to leverage the deal by saying they would not refund my money. Just a stupid business move. I ended up having to speak with the general sales manager, and ultimately had to contact my cc company to dispute the charge. It eventually was credited. Not only will I never go to this dealership again, this put a very bad taste in my mouth for the BMW brand and business practices. It's too bad, because I like the cars but I will never go through that crap again. read more

First time customer and I will be back. Bought a used vehicle that was a fair price, no expected standard dealership annoyances, smooth and quick transaction. Salesman Khalil G did a fine job, and when a post purchase issue became apparent the next day, used car sales Manager Steve L stepped up and made it right. I've bought a lot of cars since 1968 and this is the first time i felt no qualms after buying. I have and will recommend Bill Jacobs to friends, it was a good buying experience. read more

Just took delivery of our 2 series convertible in time for summer. This is the second vehicle that Craig has helped us with. From the beginning of the process of picking out the vehicle to negotiating a good lease and insuring delivery Craig and the team at Bill Jacobs have been outstanding. We look forward to working with you again (maybe this car may be a keeper)! read more

My first time to buy a BMW and my first time at Bill Jacobs. Everything went better than I expected. Our sales person, Dan Dolce was easy to work with, knowledgeable about his product and walked us through the process. They drive a hard bargain on price (who doesn't), but I'm pleased with the outcome. I'll be back. They do need to improve their free car wash experience, it pales as compared to Lexus across the street. read more

You know who can make it better when you're super annoyed that someone dinged your car and didn't take responsibility? And you had to pay for it yourself? And it happened one week after you got your brand new car last year and you've looked at it every day since? Dean can!! I was not definitely NOT happy but from the moment I came in to the service area I was impressed by the efficiency with which I was greeted and the professionalism of all the staff I met. I was due for an oil change but when I got there, Dean noticed the ding right away (which has bothered me for over a year now) and told me it could be fixed that day. I got to walk around my car when it was on the lift and hit a tour of what I was looking at and what they were going to do. I didn't like having to pay for someone else's irresponsible actions but the service I received today was top-notch. And the fact that Dean loaned me a SUPER SWEET ride while they fixed my car made it even better. Thank you, Dean. You are a great face for Bill Jacobs BMW. read more

Russ Millard was a great salesperson! We loved the whole experience and will definitely recommend him to others who are looking for a car!

I just purchased my first BMW from Bill Jacobs in Naperville and couldn't be happier! This is our third car we have bought from Bill Jacobs and they always exceed expectations. The entire team was very helpful throughout the process. David, our Client Advisor, was a pleasure to work with, very friendly and attentive. Terry the Sales Manager is great and steered me in the right direction. Bablu from the BMW Genius department was fantastic as well with walking me through all the ins and outs of the vehicle. I am looking forward to enjoying this car and returning there again in the future. read more

Brought my BMW in for a simple oil change and to swap out a couple of lights. After entering the garage, it took fifteen minutes before I was acknowledged, and then another 15 minutes to check in. I had the appointment for two months and thought I explained what needed to be done on the phone already. Then, I learned that I was not going to pick up the loaner at the dealer (even though this was set up prior) and was shuttled to the nearest Enterprise Rental Car location. The driver of the shuttle and the Enterprise people were very kind! I did wait another 25 minutes to check in and pick up the car. Needless to say, I planned this drop off at 9:00, thinking that I could make a 10:15 appointment in Naperville. The appointment was missed because of this entire process. No one called to tell me when the car was finished, and I had to call at 4:30 to check to see if it was done. The service person assigned to me was telling me about my tires that needed to be replaced, which was great information. However, he was talking about numbers within tire tread that were a little out of my realm of knowledge. When I asked him how large a tire tread number could be, to get a gauge on what he was telling me, his comment was, "10 or 11 of course". Would he have spoken to my husband that way? The gentleman that took my rental car and the one that checked us out at the cashier desk were fabulous. Because of them, I am giving two stars instead of one. Hope to find another BMW dealer within a decent drive to my home. read more

I Shopped around at four different dealerships, did my homework, knew exactly what I wanted as far as model, color, options (2017 BMW X5 35i, graphite grey over black leather interior, cold weather pkg. driver assist pkg. premium pkg.) Also knew the sticker vs invoice price as well as what the vehicle was selling for both regionally and nationally. After all that and many emails to all four dealerships, Mark Graffagna not only had the exact vehicle I was looking for, but he beat everyone else's price by $1000 dollars! I checked and rechecked with him before driving out there, to ensure it was no bait and switch scenario and he assured me that the deal was exactly as quoted. So I show up at our appointed time with as much skepticism as you can imagine, "too good to be true" ringing in my ears. On the ride there I told my wife that if the deal was even one dollar over the quote, or if they tried any slick sales tactics, I wouldn't say a word but turn and walk, immediately. She knows how I am and that I don't do the salesman dance, specifically when car buying. I hate it actually but I needed a new car, so you go in prepared to walk and you do your homework well before need. As we arrive, there is Mark waiting to greet us on the showroom floor, window sticker in hand and the deal laid out on paper, in four easy to read and understand lines. No add ons, no extra cost, no hidden costs to look over, exactly as he quoted.That was it, deal made. I had financing already arranged through my own bank but the finance person even matched that! I was in and out in a little over an hour, exactly as I had requested. No pressure to buy any add ons, no sales tactics, just a straight up, exactly as quoted, prearranged deal. Can't say enough about the experience, one of the best I've ever had when car buying. I would definitely recommend Mark and Jacobs BMW to anyone looking for a BMW and a straight up deal. ***Only negative, and it may not be their fault; we were turning in our 2013 BMW X5 lease vehicle and we inquired about waiving the turn in fee ($350) since we just purchased a 2017 BMW. We were informed that because we weren't financing through BMW finance division ( best rate was a private bank) they couldn't waive the fee. That didn't make sense to us, but they insisted. So we took our 2013 vehicle home since we had three weeks left on a prepaid lease. No reason to leave money on the table and we were several thousands of miles under the limit. So we took both vehicles home which we didn't want to do. My wife called BMW corporate and they informed us that if you buy another BMW product either two months prior or up to six months after the lease expires, they do in fact waive the turn in fee. And there is no requirement to finance through BMW either. This misinformation is the only reason I can't give Jacobs five stars. Even though dealerships are individually owned, I'd expect corporate knowledge to be readily available. The customer should not have to call corporate on an issue that must be an everyday occurrence at any dealership, to ensure the information provided is correct. Lesson learned: exhaust all sources of information, don't trust anyone's word for it! $350 is $350 any way you slice it. Now, in defense of Mark and the finance person at Jacobs; other BMW dealerships gave us the same misinformation so it is possible it is not widely known at the individual dealerships, but they should know it! All it took for us was a simple phone call. They should make that phone call and know the answer when asked by a customer. It makes customers skeptical of motive in not disclosing that readily available and factual information. I do not think $350 is enough motive to hide the information, but it still elicits skepticism none the less. The inconvenience it cost us to drive both vehicles home and then turn it in at another dealership days later, closer to our home, could have been easily been avoided by a simple phone call. To add to that, our turn in being such a low mileage vehicle and in great shape (the retail sell price is approx. 3-4 thousand dollars above its residual value- 30600 residual, currently selling retail at 34-36000). The local dealership was happy to have it. They are going to make easy money and that could have been Jacobs profit. We were more than happy to let Jacobs have it on the day we purchased our new vehicle, out of a sense of give back for them making the purchase deal so easy and uneventful. Oh well, their loss, our inconvenience, but it doesn't make much sense the way it played out. Outside of that one issue, Jacobs was a great place to purchase a BMW vehicle. The dealership is stunning from a visual standpoint. I've never seen such a beautiful car dealership and I've been to many, many dealerships over the years. Great setting, very good experience. Will definitely consider purchasing all future BMW vehicles at Jacobs! read more

I wish I could give zero stars. I spend 60k on a preowned Porsche 911 S with them. I paid hundreds of dollars to have a professional go there to take photos, video and preform a PPI for me being I was out of state. Car looked great! I decided to purchase it. I paid $1,000.00 to have it delivered to me and when it showed up it had $2,000.00 of damage to the door. I thought it was the delivery company but the paperwork stated it was like that when they picked it up. I have emails and text messages with the salesperson apologizing to me saying it was the dealership and someone tried to cover it up with touchup paint! I have two estimates done and the price to fix is $2,000.00. They offered me $200! I declined and will be taking them to court. Stay away from these scam artist. There are so many options when it comes to buying a car make sure it is done with a reputable dealership. read more

I bought a new 2018 X3 from them and did not have a good experience. After agreeing to a price via email and verifying it by phone call they told me when I arrived that they could not honor the price. I told them I had it in writing and they eventually honored the written word. It was a very sleazy experience. After taking delivery they had a "GENIOUS ADVISER" show me all of the options. After having the car for a month or so I had questions on some of the options and reached out to the "GENIOUS"(Nic Cortellini) by phone twice and actually drove to the dealership to see him . I arrived at 4:10 in the afternoon and he was gone for the day. I asked that he be given a message to call me. It has been a week and after leaving to voice mails and one personal visit he has not called me back. Again very sleazy and poor customer service. read more

Just bought my first new car here. Craig Brunton was very helpful and responsive throughout the deal. Very professional. Thanks!

Worst experience ever. I remember going to these guys when looking for my first beemer they treated me literally like a piece of shit. It was like I needed to earn the right to be their customer. I walked out and kicked the dirt off my shoes and never looked back. I bought my current Bmw from Laurel in Westmont. Laurel treated me with the utmost appreciation and respect. I would gladly give them my business again. Please do yourself a favor and go to a dealership that understands how to treat customers. read more

I purchased a used 2015 SUV with approx. 28000 miles' In conversation with the sales woman she said quote 'as a courtesy for our custoners we replace brake pads on all used vehicles. Thirteen months later I had to replace the front pads and rotors. Sent them a copy of the bill, I felt I should be reimbursed for labor and pads, not rotors. Six weeks have passed no response. So if your looking for a used vehicle, and you find yourself at bill Jacobs, take everything they say with a grain of salt, make it a handful.These buffons are old school car peddlers, I emphasize peddlers, and good luck read more