Believe the reviews, do not go here! They do not open on time, they're too busy watching social…read moremedia and gossiping to care about the patients, and their "diagnosis" is whatever is quicker to get you out their establishment. Came here because I had been having extreme chest pains, and they did an x ray after me having to ask for one. The woman was too busy trying to get me in and out she didn't care about the symptoms. She inquired about the medicine I already take, yet prescribed me something I could not take with my other meds. Whilst in my x ray, the x ray technician had me look at the images and told me I had a fractured rib, I go in the office and she tells me it's nothing and gave me ibuprofen. I completed the survey about my experience & then they unmitigated gall to follow up with this text. No accountability nor real concern

If I can give them a 0, I would. I came in for pre screening employment for a drug screening and…read morephysical. They took my urine test and did not run it for a drug screening. Ultimately changing my start date. If you can go ANYWHWERE ELSE but here.

Amazing!!! Made an…read moreonline appointment for 315-even though it said no wait time I was just being cautious. Arrived at 245, filled out paperwork. Bella came very quickly, brought me into the office, took my vitals and was incredibly pleasant and fast! Dr. Aubrey came in and was wonderful! He diagnosed my issue, sent antibiotics to the pharmacy and I was in my car driving away by 320!! I cannot say enough good things about this office. I will definitely come back again!

Worst experience. Hour wait after your appointment. The another hour while you're in the back in…read morethe chair waiting.

This business does not have a functional system for communicating with patients…read more I needed to find out the wait time in the Dedham, MA location. This was critical information in deciding where to take a kid who just broke their hand. I called the number listed -- (781) 746-7193, I followed the menu to the 'office front desk', I get sent to the main office and get someone who has no idea what's happening in the Dedham location. I got 'transferred' to the Dedham location and again it's the same number I called. This time I go with the 0 option, the only other possible option that might connect to someone who could help at the Dedham location. Again, I'm sent to the main office where no one has a clue about the wait time in the Dedham, MA location. Best I could get was the office number to the Dedham location. Guess what that was -- (781) 746-7193. Exactly the number I called. Completely dysfunctional communication. After wasting considerable time in an urgent situation to get information from this Urgent Care center, I still got no help.

I am torn as to how I feel about Carbon Health @ Dedham. I was initially VERY pleased with my…read moreaccess to amazing care, then, when Dr Gordon, my, PCP, decided to resign, the care declined. Justin, Whitney & Heather's top notch care NEVER waivered. On 2/4/2024, I sent an application for a handicap placard to be completed by Dr Gordon. She signed it on 2/20/2024 but I wasn't told. I looked on my online profile and found it. I called Carbon Health @ Framingham and was sent the form. Unfortunately the doctor's page was dated 9/2023, so my application was rejected. I am on a cane, so, walking distances are not an option. Because of this error, I had to start the placard process all over. I now have a new PCP, Maxine D, who completed the form, and got it back to me THE NEXT DAY. I hope the Carbon Health transition helps bring things back to the care I initially received.

Alyssa at the front desk made check-in easy and got me into X-Ray even though it was past working…read morehours. Awesome to get a smiling face as soon as you walk in. Dr. Shorr was very pleasant and understanding. She was quick to help me with my diagnostics. Once I got in X-Ray, April took care of me and did a quick job. Thanks to her for squeezing me in!! Five stars.

Terrible experience! I gave up and left after waiting 2 hours for an urgent problem at 9 months…read morepregnant! Everyone else in waiting room was seen before me, including multiple people who came after. When I voiced I needed to leave because of the wait- the nurse could have cared less. If you actually need 'urgent' care, go somewhere else.

If I could give zero stars to MinuteClinic I would. I took my toddler to the MinuteClinic at…read moreDedham because he had recent onset flu-like symptoms and I didn't want to wait at a real urgent care or ED. The NP at the MinuteClinic told me my kid didn't need a flu test, but after my insistence (I am a physician myself and was sure he had the flu), the NP finally gave in. The flu test was indeed positive for the influenza B strain and it was early enough in my son's course for him to benefit from Tamiflu. They took my insurance and had me pay my copay. Everything seemed okay, right? 3 weeks later I get a bill of $170 despite my insurance, including an incorrect double charge for the rapid flu test. I figure, not a problem, I will call billing and get this straightened out. Here is where MinuteClinic needs to be investigated by the media and legislators, because it is impossible to reach a human being on their only customer service line at 1-866-389-2727. I waited 2 hours, only to be hung up. The next day, I call again, and immediately the transfer to billing goes straight to voicemail (!). I leave a message and was never called back. I try again the next week and the same thing happens. I can't for the life of me reach a human being despite asking for billing, customer service, supervisor, etc etc. Worst still is two months later, I get a third-party collections notice for this bill. It too has the same number for me to call to resolve the bill 1-866-389-2727. I still can't reach a human being to this day. I can only gather that this is done intentionally so that when patients receive a collections bill and cannot reach any human to resolve legitimate issues with the bill, we then are forced to pay the bill in full so as not to hurt our credit scores. This is a disgrace and should be illegal. Never again will I go to or recommend any of my patients to go to MinuteClinic for the convenience. You will pay for it later in the sheer frustration of being unable to resolve a legitimate billing issue with a real human being and taken to collections anyway.

A Quick review of this minute clinics online reviews tells you everything you need to know. Do not…read moreuse this service. I have used them multiple times, thinking everyone has a bad day and people deserve second chances. I won't make that mistake again. If I could give zero stars i would. The staff here are consistently unprofessional, do not listen to their patients and will waste your time. I'm convinced that this is merely a for profit money making scheme that provides sub par service and wholly relies on its convenience, ironic because in the end you'll need to see your real doctor to get your needs met, you'll surely not find respite here at the Dedham minute clinic. Be warned.

I had great experience. Staffs were very friendly. My son had flue and went there, we did not had…read moreto wait too long and love how they handle. Facility was clean.. love it

They were very quick with checking in and very responsive. They listened what I was going to say…read morethrough which is very hard these time.

Everyone has been so friendly, and professional to me while on my medical journey . Always making…read moreme feel comfortable and safe! I will always go back here for anything else I'm going to need .

Oh, I am not the only one who they cheated on. Paula G got exactly the same problem I had…read more But...It is important!!!! I went to the same urgent care last year, and got charged only $25 co-pay. This case has been dragged for five months. They coded whatever they wanted. And I was told after numerous calls with my insurance company that the location code last year was different than this year. Yes, I agreed, I think I need to appeal because they will never admit their fault!!! I am wondering - there are tons of people in a waiting room. Are they all charged an emergency room co-pay which is around $250 instead of $25? Shame on the their administration that they let this mess happens over and over again!!!! But the motto is - NOBOBY CARES!! STAY AWAY FROM THIS PLACE!!!

This is one of the most efficient Urgent Care clinics I have been to. My boyfriend came to Carbon…read moreHealth a couple weeks ago around Christmas when he was sick with a coronavirus, sinus infection and bronchitis and he was very pleased with the care he received. They ran all sorts of tests to determine exactly what type of virus he had so that he could be prescribed the correct antibiotic. We came back today on a Sunday afternoon because his eye was bloodshot. The place was clean, check-in was quick and he was seen within about ten minutes or less. He was also able to schedule his appointment on the Carbon Health app which was easy to use and there were plenty of slots available. The provider he saw was professional and competent. I was having some sinus pressure myself, so I made an appointment right after his and saw the same practitioner. I wish they had more locations as this is an excellent place to go if you can't get in to see your primary care doctor and want something minor looked at. Just beware they do not accept HMO insurance at this time. We both have PPO plans, so didn't have a problem.

Called multiple times to schedule an appointment for my daughter to get a physical done before camp…read morebecause you can't schedule it online for kids. Put on hold once and nobody ever came back after 10 minutes. Called a few more times and directed to voicemail which I really didn't want to do because I knew they wouldn't call back. After the tenth time calling I left the voicemail. Never got a call back. What a terribly run business.

The wait time is terrible, but the staff is cool and very helpful. Like super helpful, I went in…read morethere freaking out for the reason i was there. After talking to the nurse and physician, I was more at ease. They were so kind, so patient, and just really overall great. They gave me options and was really trying to accommodate me. It's really nice in there too, nice waiting area, nice rooms, parking lot in the back. I parked in the front thinking you have to use the front door but it's in the back.

Honestly had a wonderful experience. Pre-signed up for my spot online and pre-registered with all…read morepaperwork. Was seen right away. Nurse/EMT was great and fast. Got x rays, got diagnosis. Was in and out in 20 minutes with a handmade splint. Nice team all around.