I recently had Aloha Built LLC do some work for me and their customer service, ethics, efficiency…read moreand professionalism are the absolute worst. I bought a house in Colorado Springs to be fixed and flipped. I live in Texas.
My house is an 800 Sq Foot house. There was supposed to be a 2nd bedroom constructed that would have included extending one side of the house to accommodate the new room. There would have been some structural changes to the house that would have included extending the room and moving the entrance door to the other side of the house.
In addition to the 2nd bedroom, I had two cabinets and a countertop installed in the kitchen, a cabinet installed in the bathroom, a toilet replaced in the bathroom and a vanity installed. There were two doors that needed to be repaired; one was in the bedroom and one was to the room where the furnace is. In addition, there were some cracks in the walls in the bedroom and the living room that had to be patched and the walls were painted. Coming through the front entry door, there is a short foyer that leads to the living room which also had to be painted. The floor was stripped in the 1st bedroom. Of course there was some light plumbing to detach the plumbing in the kitchen/bathroom, then reattach.
I made a first payment to Aloha Built LLC on 05/20/24 and the 2nd payment was on 07/22/24. The real estate agent was also acting as the project manager. At the time of my 2nd payment, I was aware that we were still waiting on the building permit to build the 2nd room. Shortly after the 2nd payment, I started asking for a progress report, which was very spotty at best. I was told on 08/15/24, almost three months after starting the effort, Byron(who I believe is the owner) there were two to three days of work left for the work that didn't include the 2nd bedroom. I inquired on 09/06/24 again asking for a status and realized at that time, Byron still was two or three days away from completing the work. Finally on 09/19/24, the work was completed that didn't include the 2nd bedroom. Almost four months to the day that the first payment was sent over. Three cabinets total, a toilet, a vanity, a countertop two doors(replaced/repaired), a hole patched up in a wall, cracks in the wall repaired and the walls painted throughout the house.
A $23,500 bill to include the construction of the 2nd bedroom that didn't happen. The 2nd payment clearly state "progress payment" for the renovation of the 2nd bedroom. No supplies purchased for the 2nd bedroom and no work done. I asked for a refund of that 2nd payment and of course the final receipt(according to Zoey) says Subs and Change Order coincidentally added up to the amount of the 2nd payment. Nowhere in the contract or that subsequent invoice were there categories of "Subs" and "Change Orders". The Change Order(s) says there has to be "signed approval" before the work is done. I have asked for Aloha Built to provide the change order information that I signed and I have been waiting over a week for that information. Needless to say, it's not forthcoming.
As I mentioned in my correspondence with Aloha Built, the work is decent, but it took 4 four months to strip a floor, add three cabinets, fix/replace some doors, replace a toilet and paint a foyer area, bedroom, living room and a washer and dryer space, living room. This work should have taken three weeks, maximum.
Of course there were some obvious mistakes. I'm new to fixing and flipping. The real estate agent who I used to buy the house was also acting as the project manager. I'll never use him again, he was clearly asleep at the wheel and I'm questioning his integrity as well. I live in Texas and bought the house in Colorado, but I really trusted the real estate agent to be on the ball. That being said, clearly lots of mistakes.
I reported Aloha Built LLC to the State of Colorado and recently followed up with a complaint through the regional Better Business Bureau office. I have reached out to an attorney as well to see if it's worth pursuing. Aloha Built LLC, if nothing else lacks integrity. By Zoey's own admission, the supplies for the work that has been done is $4950. So of the $23,500, $4950 was used for supplies and labor was nearly $19,000. The rationale according to Zoey was the change order and subs total a little less than $10,000. But as I stated, I'm still waiting on proof of the Change order information that I signed and approved. It didn't happen and I'll be waiting until my last breath.
Stay away from Aloha Built LLC. There were many read flags. The invoice that Aloha Built provided has a business address that is bogus. The company's email is a gmail account and when I reached out to the gentleman that referred Byron to the Agent working on my behalf, he told me that he no longer refers Aloha Built because he found out Aloha is not licensed in Colorado.
I didn't, but do you DO YOUR HOMEWORK!!!!!!