Regular customer of this location. I order same thing every time. Today was no different when I ordered however I was asked questions what I wanted on my bagel, which never happened before. It's as per menu states. this is the 2nd time this has happened with 'normal menu items' nothing special is ordered, and same employee with the same attitude. I questioned why i was asked which must have irritated the employee, making her feel as though she did not know what she was doing....again. plainly put she hates being questioned in my opinion. I got to the window she asked me why I was mad, wouldn't listen to anything i said, apologized because she gave me the CC machine to run my own credit card. asked me for my Biggby card which I didnt have on me and was annoyed because I refused a new one. Mine is not lost just forgot to have in different purse. After charging my credit card she kinda 'tossed' my sandwich to me and then asked if I wanted my coffee. I said well yeah .... (I mean i was charged for it and thats the reason I went to Biggby!) She ended up rudely telling me to not be yelling at her and never to come back!!! yes! bluntly put. I said I guess I will contact corporate and her reply was go on ahead and do it. the next girl handed me my coffee and I just grabbed it when she let go and shut the window in my face. I have contacted corporate, sadly issues are handled locally by manager. I assume nothing will be resolved as this is not the first time this employee has become rude and nasty to customers. maybe she IS the manger who knows!? I have reached out to the owner operator but so far no response. Hopefully more customers do NOT have to go through this with these employees. Its NOT because they are allowed to be rude and nasty. these employees have been there before workers were hard to find and keep. this store 'used' to have nice workers but those have all left the store. Maybe they are tired of dealing with rude coworkers!? read more