I recently went to Big Y in Plainfield. I was going to get the 8 piece fried chicken that was on sale. When I saw the shelf empty I asked a girl in the deli if they were cooking more. She replied ' we had a call out ,so we're closing. It was 7:00pm. I said ,' I'll take that as a no. When I was checking out, I asked for 2 bags. The boy bagger put everything in one bag except for one item in the second bag. What a piece of work. Give that man a raise . True bagger. Never going back. read more

I generally enjoy shopping here. The other day I needed pizzas for a party in a pinch, though they were very busy they still managed to squeeze in our order. The pizzas are good prices and large portions, enough for a big family like mine. Pick up was quick and easy. Would recommend their pizza for big parties when you need the food for a good prices. read more

Big Y - Sheet meat lovers pizza - Grocery Near Me - Plainfield, Connecticut

Worse service ever. I am traveling to see friends. We haven't been back in Plainfield in years. All I needed was a couple of items and a gift card. Purchased my items in self checkout and went to customer service desk and was asked for my Big Y membership card I said I did not have one. I was told I could not purchase a gift card without one. I told the gentlemen I was traveling and I don't want a membership card since I don't go there enough to warrant one. He said it was Big Y policy to purchase gift cards you need to have a membership. That is the craziest thing I ever heard. I HAD MONEY GREEN STUFF, CURENECY, MONEY. I will never go to that store again and I have told my friends and family of my encounter. Big Y you are not the only store in town that sells gift cards and items I needed. So disappointed there was not service at this store location. Signed Tina G read more

This was probably one of the most miserable shopping experiences of my life. Mind you it's during the corona pandemic. The shelves were bare and this woman who worked in the store was going up each aisles screaming at the top of her lungs. The store is not the cleanest maybe it's the lighting. There was a girl stationed at the door cleaning carts which I thought was great. They had felt arrows taped to the floor. I almost tripped flat on my face as they were starting to come untapped causing a trip hazard. I will return again once the pandemic was over and reevaluate. read more

I really love the home town environment of the store. And I really love the fresh seafood... When it's fresh... All the employees are well trained and the feeling of family in our town is very comforting to me. But.. My experience yesterday was bad. I think it's a beautiful store but when I was confronted by an employee from self checkout if I payed for things. It really bothered me. Oh I'm just doing my job she said... Well too bad. I pay for all my things always and I buy expensive seafood almost every week and for her to question me was a very big insult. This is why I don't shop at Walmart. Their stores are dirty and they think everybody steals. It was nice to shop at Big y but from yesterday they are turning into Walmart and I don't want to be questioned when I shop. Such an insult. read more

The food is great, ambiance is that of ant store, service at the meat/deli counter is great. However, self checkout is quite a big win for big y and a loss and a scam for customer's. Get more cashiers I am insulted when they ask to check my slip after self checkout! read more

I came to get balloons for a birthday party- granted it was a holiday weekend- and the struggle to get an associate over to the floral area was enough to make me want to leave. When an associate did finally come over she was the rudest person I've ever encountered. She was not friendly, audibly sighed through out the entire process, and condescendingly told me i should have called ahead (12 balloons was my order- plain colored balloons). This ain't the first time I've had an issue with their floral department. 0/10 read more

I work in a pharmacy in a Grocery store. I've been at this particular chain for 26 years. I'm in the East Coast on vacation and I found the grocery store. It's one of the best I've been in. Great quality time, very clean, and great customer service. I highly recommend it. read more

Big Y - cars parked outside - Grocery Near Me - Plainfield, Connecticut

Get a digital account & have fun saving! Paul the butcher is the best. Always fresh food, be diligent with prices, wait for sales. The customer service is always on point! My only complaint? Their wifi stinks! read more

if they are going to offer take out food like pizza or fish and chips, that you can order at the counter then you should be able to order at the counter when you walk in and not told you need to call it in. or in the case of pizza they tell you they are not taking anymore orders for the night, I didn't realize these were independent establishments inside the store (sarcasm). read more

All the employees are very helpful and friendly and the store is very tidy. Great customer service and usually quick and easy check out :)

A little pricey and smaller selection than other area big ys. Glad they added a meat counter.

Their pricing is not great, but I wouldn't care about that if it means not having to battle the lines at Walmart. Plus they run out of everything. All the popular products are run dry. I asked about it one day, and they blamed their supplier, Buzzutos. Then you need another supplier to supplement your current one. Also, they NEVER have enough registers open. They have a shift change right at 5pm, and guess what, that's when everyone comes in when leaving work. I spend more time in line, then actually shopping in the store. read more