Had to wait 2 plus hrs for the wrecker and when driver got there was rude and very unprofessional…read more I will not use this company again. Asked driver if he ne needed A flashlight and told me to go stand away from him.

I called all over. This place popped up on yelp. Best price I found. They were going to dispatch a…read moredriver immediately, but my appointment at tire place wasn't for another three hours. They worked with me came at a perfect time also gave me a ride to the tire place and the tow guy I feel bad idk if we exchange names, but he was great ... give him a raise.

I had an accident on October 3, 2024, My insurance company sent Blessed is He to tow my car. When…read moredriver of tow truck began to tow my car he used no straps or chains, be lifted the car way up high in which my car rolled out and dropped to the ground causing damage to the back of car..We were screaming at him that it was too high to no avail. The driver never said one single word he continued on and finally put straps and drove off. I reported it to the insurance company and now it is becoming a hassle. If you value your car do not use this company. Rude driver and did not know what he was doing. They are horrible.

I can't give enough compliments, a blessing is absolutely what they are. We called for a tow…read morebecause our truck wouldn't start. We had attempted a jump but it still didn't start so we assumed it was the starter. Taurean arrived on time and called me to let me know they were unable to tow it because they had gotten it started!!! He waited at the truck until I arrived to drive it home. I will recommend this company to everyone I know!

Noah came after other two comapanies told AAA they were on their way then canceled because I have a…read moreFord 250 they thought was too big. Noah was super energetic, super positive and took care of the truck right away. My driveway was narrow as was our street by the worked his way around those obstacles and got the job done. More importantly, Noah recommended a diesel mechanic other than the expensive one I had chosen and it was a fantastic recommendation that I will use again in the future. Thank you Noah

This company is unreliable. I was stuck on the side of the road with traffic and was told they were…read moreon the way. Half way there they send a text they're not coming. Had to blow up their phone to get them to answer and was told someone on the interstate needed a tow so they just cancelled mine. Just because they can charge more for interstate tows. Don't call them! They will stand you up! They should have called me to explain themselves that they would be delayed. They did not. They just sent a text and completely cancelled it. No phone call. No explanation. After I'd already been waiting an hour! And your snotty phone girl didn't say anything about an accident. Simply said you went to tow a car off the interstate. So don't make up excuses now for your poor service!

Never ,again this company the towing truck driver is dishonest, he carelessly towed my car…read moreknowing the I'm not present when pick' n - up my car finally he ( driver ) drop off my car to where destination ,was but he shows up an attitude, being hurry up to leave with anger, but after he left the rear bumper has a two holes, that I never seen before ,please help to prosecute him ( tow truck driver ) as well as the company that he was working with ) i need justice ,to make this guy top pay what was his done, he took a chance to commit wrong doing job because im a foreign guy and he can get out with it ,Please I need help make him pay what he done.

Sept 18, 2024 Ervin Burke Towing Owner & Tow Truck Operator FAILED to safely secure my car to his…read moretow truck - resulting in the dangerous release of my car in traffic - IN MID TOW. Ervin Burke failed to secure my car, pulled my car in 4th gear, with the emergency brake set. Ervin Burke recklessly or negligently created an accident causing damages to my car EXTERNAL AND INTERNAL at the time of accident when I was pointing out each area of damage he shared he has an auto shop and offered to repair ALL DAMAGES he caused. I HAVE NOT RECEIVED ANY COMMUNICATION TO SETTLE THE DAMAGES

Not try to bully customers in addition to not trying to steal items out of your vehicle before you…read moreget there. Don't do it. Bad place.

Had an old RV that need to be removed. Three other wrecker services came out and could not do the…read morejob. Chips guys came out and did a phenomenal job. Called me to let me know what was happening every step of the way. Very polite and professional.

Hampton Roads Towing to the rescue! I requested a tow through my insurance Roadside Assistance…read moreprogram. They arrived in half an hour. The driver, Adrian, was polite and worked quickly. Turns out he's also the owner of the company. But we had a good conversation on the road. He helped me out by offloading my Jeep right onto my vehicle ramps so it was set for me to get right to work. I will definitely use these guys next time I need a tow. I highly recommend this company to anyone in the Virginia Beach area.

So so unprofessional the way you acted and responded today to a horn you take pride in what you…read moredon't take pride in your job you don't take pride in your work because you wouldn't act like that but it's all good I'll see you with my 50 racks this week

The charging system on the Lexus broke down while I was driving home. Managed to get it to a…read more7-Eleven parking lot and started the process of locating a towing service for early the next morning. I contacted SEVERAL different vendors and found the early morning hour (service visit set for 7:20) eliminated most vendors. I had set on a single vendor who expressed reluctance at the early time then agreed at a HEALTHY price until I got a response from Patriots Towing and Recovery. As I was working through Yelp, initially it was through email. Question went back and forth as information was provided. Then the quote came in. It's as SIGNIFICANTLY lower than the one I was previously quoted and included a Military Discount, something I hadn't expected and they had informed me of without me having to ask. The price difference was so large that I had to send one more email verifying it's accuracy. They verified and set the appointment. The next morning I received a phone call of Patriots Towing and Recovery informing they were making their way the automobile. I met the towing technician, Jimmy. Very professional and friendly. He quickly got the car lifted and set up for towing. The trip to the dealership and the drop off went smoothly. Jimmy then quoted me the same price I was quoted online, explained the Military Discount deduction, and paid, by card (was a Credit Card service fee that was reasonable). He then sincerely thanked me for my service as he shook my hand. Patriots Towing and Recovery has truly earned my respect and I will very happily endorse them to any who need towing and recovery services. Great Service, Schedule Flexibility, and Professionalism. And a bit of American Pride. Cannot express how appreciative I am for the service. Michael L Shavers

Fast response to request at 3:00!? Was to my location quicky and got me towed to a tire shop…read more Excellent customer servicr and i highly r3commend.

Their service was very simple and easy. I really appreciated how well they communicated, because…read moreprevious towing companies I've worked with struggled with that. Lee was quick and professional. Would recommend.

I called and requested towing from auto shop to my home. Having said that I was upset. Because now…read moreI need a car. Lee called and confirm that he would meet me within 45 minutes. He arrived on time. I explained to Lee my concerns having him put the car into my garage and allowing room for another car. Lee listen and displayed a discernment and humble spirit. I explained to him the previous person did not try to put the car in the garage nor did he put it to one side so I would be able to use the drive way. I had to get friends to push the car on the street. After it was left in the middle of my driveway. When arriving at my home Lee assess the situation and was able to accommodate. Thank you Lee for your willing to go the extra mile. Keep up your wonderful spirit, may God continue to bless you! Thanks again