Visiting family and needed work done on my Jeep and McKenzie's Auto were precise and on point with…read morethe needed repairs. I would recommend 10/10

Came in because it was the closest shop to me after I blew a hose on the highway. They found out…read morethere was no replacement part around but found a hose they could use. I was cool with it, paid my $400 for it and was in another shop 2 days later because the clamps on the hose were not tight at all, I could turn them with my fingers. Now I'm out more than double the money because of a tow and another diagnostic and repair I had to pay for. They're nice people but I paid $400 days for a 4 inch elbow hose and a lack of attention to detail that caused a failure on my vehicle. Thought this was going to be my go to place because they were so helpful but they've costed me more money than necessary.

Last week I took my wife's Nissan Altima to Guaranteed Auto Service in Newport News for a VA State…read moreInspection & Oil change. This was the 2nd time I have used this shop since moving to Hampton July 2020. When we moved to Hampton, I immediately began searching for a family owned & operated auto repair shop. I searched Google & Yelp for the BEST shops throughout Hampton Roads. All my research indicated Guaranteed Auto Service was the place to go. I have not been disappointed! This shop is laser-focused on providing great customer-service, and top quality work at an affordable price point. They are not going to perform unnecessary work. They treat you like family (a friendly greeting & cold bottled water when you walk in the door; free car wash before you pick up your car and Thank You Note on the seat). You just don't find many businesses like this nowadays! Mr Barr & his great team will get ALL my auto repair/routine maintenance business in the future. When someone asks me where to take their vehicles for maintenance & repairs needs, I am sending them to Guaranteed Auto Repair in Newport News!

They fucked up my bmw fuel lines and told me take it somewhere else 0/10 all I asked was them to…read morelook under my car cuz some loud clinking now my entire oil and fuel is sitting on the ground and they won't take responsibility and told me take it to another shop to verify ts like I can verify when I took it in I didn't have a giant puddle under my car and just got a oil change, after the visit I can't even take my car on the road and I drive it there fuck this shitty ass shop

Reliable and efficient. Booked an appointment to have struts and shocks replaced on my 2017 2WD…read moretruck. Brought my own parts and they had me in and out in 4 hours with alignment. Clean shop that I will trust going forward.

I brought in my 2014 Ram Ecodiesel, because they have been great with me and my kids' cars in the…read morepast. They ran a diagnostic on the truck and told me that, since it's not a very common model, that they couldn't work on it. However, he gave me the diagnostic. When I asked how much the diagnostic would be, they said it was free. I live 30 minutes from these guys, but due to their integrity, they are always my first "go-to" mechanic.

Very convenient, quick, & friendly service with knowledgeable mechanics that get you in & out while…read moregiving you pleasant conversation & helpful suggestions for automotive care. State inspections are a sit in your car & wait in line kinda deal but only take about ten minutes a car. Roll in & roll out, quick & easy.

The place for a quality, easy going emissions test! Be prepared to wait in line , be patient and…read moretry to come early. Tip get your car's maintenance done beforehand and you will pass everything.

Pro Alignment provided superior mechanical services to my 2001 Mazda Miata. It's hard to find a…read moregood and fair mechanic in this area but these guys know what they are doing. Not the cheapest price, but, very fair and they do it right the first time! Great Mechanics!! A+++++ service!!

Very honest every time I have ever brought my automobiles by for any type of service necessary…read more Always best to have them double check any car work done by a friend! I will definitely return in the future and they have my upmost appreciation for the quality work done and best value in pricing I've found around. Would highly recommend to a friend!

Won't go anywhere else. They are honest and do great work at very reasonable prices. Always…read morefriendly and on top of their game. Cons: they're usually REALLY busy, so plan in advance. Jennifer, their customer service/owner, is FANTASTIC. She really knows her stuff. Super smart, organised, and dependable. The best shop I've ever been to. Love these guys.

If I could give negative stars, I would. Brought my car in bc it was cutting off, they gave me an…read moreappt for a Monday morning. They anticipated it would be ready by Tuesday, then Wednesday, then Thursday...this went on for 3 weeks!!! No sense of urgency. I was having to find rides to work etc ..they never reached out, I always initiated any contact. With each call, I was told it's being worked on and someone would call me. That never happened. Just horrible horrible service all the way around. I m sure they have some nice people working there, but tht doesn't get your car fixed. I wouldn't take my car here again to get my air checked. Complete shit show!

i came in to Auto Pros just for a State Inspection and it was great,the customer service team was…read moreamazing and helpful.The wait time was not as bad as I expected for an appointment!I would definitely go back for further evaluation and work on my car as needed. Thank you Auto Pros

Finding a good and trustworthy auto shop is always tricky. After doing some research, I took my…read morecar here and was thankful for such a quick appointment. Making an appointment was fast and easy and customer service was great up to this point. So far so good. I made my appointment for 8am for a diagnostic and was told i could expect to hear something back around noon. After not hearing anything, I called close to 1pm and was told my car was next for service. When 4pm came around and I didn't hear anything I called again only to find out my car still wasn't looked at. At this point I was told to expect my car to be kept overnight but only because I asked about it. I was pretty frustrated considering I had an early appointment, all I needed was a diagnostic and for the simple fact I had to call for all updates not to mention having to now coordinate a ride home. I called again first thing in the morning and was then told I would have answers around 9. I was convinced then that my car wasn't looked at, at all the day prior. I did get a call shortly after 9 and I was apologized to and did get the answers I needed on my car. When I picked up my car, they were super apologetic and assured me this was not the normal way they conducted business. Because of the inconvenience, I was not charged for the diagnostic. While I was thankful, I was really disappointed with my whole experience. I understand things happen but good communication makes all the difference. Maybe my case was really just a one off, but this trip made me want to take my business elsewhere.

I had a tire on my car that consistently lost air pressure. I took my car there and within 30-45…read moreminutes it was repaired and I have not had a problem since. (This was 2-3 months ago.)

My Ford Explorer is running like new!!! All my passengers can feel the difference!! They were…read morefast and friendly!