These folks were extremely dedicated when working with my car. I wasn't the most confident going…read moreinto this business due to some other local businesses recommendation. I am glad I went with these guys and I'm going to have them do some project work for me as I paint my car. Their team was super accommodating, even giving me a ride home. They were informative and knowledgeable about the paint process. The quality of the work begets the value of cost.

Thanks Taylor and the entire Bay Custom Auto team for handling my estimate to fix/secure a front…read morebumper and realign the hood on my 2000 GMC Sonoma SLS. The work accomplished corrected some long-standing issues with my truck, and it was Outstanding! Their team completed the work as promised within a day. I agree with other reviews -- the reception area was clean, neat and professional! The receptionists went out of their way to be friendly and supportive of customer needs! I was impressed with how Taylor, the estimator and my main contact, stayed on top of my work order to ensure the work met or exceeded my expectations! Great job team for outstanding work at a great price! Thank you! Frank R

I called Cousins towing to tow my car from one shop to another. Russ was my tow-truck guy. Upon…read morearrival, we had a conversation about my vehicle and Russ assured me that he would take great care in transporting my vehicle to it's destination. Russ stood on Business! He transported my vehicle to it's destination with zero issues. He performed his duties in a Professional manner, unlike OTHER towing companies I have had the unpleasant experience with. 10 out of 10 for me and my experience with Cousin's towing. Thank You, Russ, for a job well done!

Called friendly conversation, and quick arrival. The driver was cool and polite, even got my…read morevehicle where I wanted it in the yard. Will be calling again, if I need another tow.

They saved my day! After dealing with myltiple rude towing companies in Williamsburg, I called…read moreSonnys this morning and had a refreshing experience getting my car towed from Williamsburg to hampton. They gave me a fair price, service was amazing, they were quick, Sonny was super kind. Definitely recommend, would use again 100 %

Sonny answered the phone when I called at 3 in the morning after having a car accident in Hampton,…read moreVA. One of the worst nights of my life and he made the night easier to handle by towing my vehicle from the hospital to my home in Richmond, VA. He was punctual and professional and absolutely affordable! I am a woman and I say this because it's hard for ladies to trust someone to come in the middle of the night in a location you are unsure of and he just made the whole experience better. I recommend this company to everyone I know and if I ever need another tow for any reason, hopefully not a car accident, but either way I will call this company first always! Thank you so much Sonny for your help in a trying time for me.

Great service and professionalism was given by Peter during a recent tow. His help was appreciated…read morebeyond measure. He was very informative and kept us aware of the tow yard our vehicle was going to. Too often today we are quick craft a negative. I think it's important to praise businesses and individuals when great care was received. Peter is a true gem. ​

I had my Jaguar break down about three weeks ago on 64. My tow truck driver Peter arrived super…read morefast. He was extremely professional and waited with my daughter and I till our family came to pick us up. I wound up texting him a couple weeks later when I found out the engine was blow in the car and I had to have it towed again. He placed the car exactly where I needed it at the house. I will be calling Peter for all my future towing needs, hopefully not much more..lol

Great value, great people, always fix the problem or make it right. Highly recommend. Would take…read moreany vehicle there.

These guys are outstanding! I have used them for about 15 years and they are expert mechanics and…read morehonest.

I had to reach out to the shop. Was placed on hold then hung up on. Called back, then was directed…read moreto the owner who consistently spoke over me and eventually hung up on me. Owner essentially told me to kick rocks and to talk to a lawyer. Current: Awaiting feedback from establishment owner regarding taking my vehicle elsewhere to have the repair looked over, paint corrected to remove swirls and detailed to remove staining, to fix what was damaged by the shop and out of the scope of the original repair. Update: July 29th pickup. Issues under the hood appear to have been addressed. Missing screws were replaced, fan and airbox were attached. However, my car was now poorly washed, residue streaks running down the vinyl on my trunk, windshield, etc. from soap that was not rinsed off. For some reason my hood and the front quarter panels over the wheel wells had now been buffed and done in an extremely poor manner, the entire hood is covered in swirl marks as well as the quarter panels over my wheel wells. Interior gray trim and leather center console now have black stains from something being sprayed on them and sitting. Documentation does not have original intake miles when my car was dropped off on the 15th, when I asked what the miles were, I was directed to review the state inspection which occurred on the 22nd, a week after I dropped my vehicle off. Variance in miles after inspection was done and when my vehicle was picked up. Original post: My experience is still in progress for a Progressive insurance claim regarding hitting a deer and front end damage. Vehicle was dropped off on July 15th to have the condenser, front fascia and grille replaced. Repairs were completed and the vehicle was inspected on July 22nd. However, upon picking up my vehicle today, July 24nd it was sitting out front on display, windows down & covered in bird excrement. After the repairs had been completed? Why is my car still being driven if the repair is done? As well, no one walked me through the repair, only backed it up for me and told me the keys were in it. Upon inspecting it myself, I found improper screws, missing screws, my airbox was not properly attached, the condenser fan was not properly attached either. Vehicle was left pending another tear down and review.

iI brought my Honda CRZ in for repairs and this company did an excellent job. They even detailed…read moremy car for me. I would highly recommend this company for repairs, painting and great personable service. I just got sideswiped yesterday and will be bringing my car back for repairs soon.

Great service. Reasonably priced. Staff is professional, knowledgeable, courteous, and respectful.read more

I requested service for a state inspection and oil change. Brandon is by far the most professional…read moreand coolest mechanic I've ever met because he had me come back and showed me that prior work I had had done by a different mechanic was shoddy and needed to be fixed by them before he was going to charge me anything for further work done by him. I have an older truck so I greatly appreciated his honesty and integrity. Courtney at the front desk is also really nice! Their customer service is phenomenal! All around great guy and I will be bringing my truck back to him for everything in the future. Terrific value as well because he took time he could have charged me for to give me solid advice.

The main reason I am giving 5 stars is because of the integrity with which the work is done. I…read moredon't feel that anyone has tried to up-sell me, or have me do unnecessary repairs to my vehicle. The turn around time is very reasonable. I noticed too that even when Bobby, the owner, isn't in the shop, his employees still check-in on me while I am waiting for me work to be done. The last time I was there, I had to wait half an hour or so for a part to come in. While that employee was taking care of that, another one came and asked me if I was doing okay and being helped. That's really good service, and it's nice that he thought to do that even while his boss was not there to see that. I don't know if they still offer this, but when I first starting using Leading Edge Auto last year, they offered a warranty through TechNet (which I did use once.) Definitely my mechanic of choice.

We were traveling from out of town and our car broke down in the area. It was late on Friday…read moreevening and they were still at work and answered the phone. They recommended an excellent towing service and took our car in the same evening, after hours. It's a foreign car, so it took a couple of days getting parts, but they expedited the repairs and we were back on the road in two days. The owner, Zach, was very friendly, respectful, thorough, and was great about communicating the ongoing status of the repairs. Overall, we were extremely pleased and would highly recommend this repair shop.