My car's fuel tank door was stuck and I was on empty and needed gas right away. Chris and Damian…read morewere able to help me get it unstuck and were extremely helpful when even the Volkswagen dealership wasn't able to do anything for me. I wouldn't hesitate to go back to see them for any car issues in the future.

We were on a road trip and it was raining and wipers weren't doing their job. Good thing this…read morePlace was open till 10 and right off 95!!! Also, big thanks to Eric for installing our semi difficult wipers:))

Great communication and in a timely manner. Made the entire process easy! Mr.Neller was great to…read morework with. The staff I interact with were very professional and nice.

Dishonest. Misleading…read more If I could give zero stars I would. Internet stated processing fee was included in price. Then added processing fee in to OTD price. Stated that was a misunderstanding. These people are the reason car salesmen have such a bad name.

Be sure to go to a corporate Napa and not a franchised Napa...completely different service. Needed…read moreto return a battery that was under warranty and was denied a replacement on numerous visits. First it was my battery terminal as explained by the assistant manager. Next visit I was told to check the alternator. All diagnostics passed and I was still denied a replacement. Called another Napa...they explained they can swap out the battery with no hassle.

Definitely do not go here if you're a female. They treat women really bad. I came in knew what I…read morewanted and bought it but the guy kept trying to talk me into something else which was the same price and acted like I knew nothing and he knew everything. There were two other guys that worked there, walking around the counter and store just looking at me Staring creepily. It can make a woman feel really uncomfortable. They were very obnoxious and misogynistic. I wouldn't go there even if you were a guy. People deserve to be treated with respect, not talk down to and stared at Creepily. The workers at this place are very unprofessional, rude, Mysogenistic and exhibit creepy behavior! GO SOMEWHERE ELSE!!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I had been having issues with my battery i purchased at advance auto. My battery had a three year…read morewarranty and I was needing to jump my car to drive anywhere. We had an impending snow storm on the horizon, so I needed to make sure everything was in as good of condition as possible. I waited in line for ten minutes or more and when I got to the associate and explained that my battery is dead/dying. She said that they were very busy and had no one else to come take out the old battery and replace it with a new one while they had a long line to deal with. Isn't this a service you offer?? I asked if she could reach out to another location to see if THEY had anyone who could help me. She also refused to do that. "We aren't even answering our own phone calls, we're just putting everyone on hold", she said. Madam. Rude. I even verified "so you're telling me you can't help me at all??" She confirmed and did "not at this moment". But you can go to any other location. I'm so confused. I guess I will just stick to the location on Warrenton road.

I applied for a car loan, which they approved after a MONTH. Then they wanted me to pay an…read moreadditional $5,000 down payment because, supposedly, the bank hadn't approved it after a month.

We noticed that a headlight was out, at about 9:00 pm. Major props to this store for being open…read moretill 10:00 pm on a Wednesday night!!! That's a true measure of worth when a store is open late. Robert hooked us up with the right lamp immediately, and with a sense of humor and great competence. He went above and beyond! If everyone was like Robert, our community would excel! 5/15/24

Years of great service from this O'Reilly's location. Friendly and knowledgeable staff that will…read morealways rush to help with anything you might need.

Place where we buy Quality Parts . Person called Mr. Justine…read moreVery nice and helpful guy. Thank u API coz of u my customers are happy. Tj Auto

Do from the lack of expertise in tuning he has a guy from Texas doing it all over a computer which…read moredoesn't give him the opportunity to be Hands-On the tuner is actually good the shop is complete trash . I'm $7,000 in damages and owner mike will lie and scam to get his way.. BEWARE

Tune was rich according to my new tuner from their baseline. Landon, the tuner, does not know what…read morehe is doing. Was told come back in 500 miles for an ethanol tune. Don't know why. Meth kit - has no leaks works fine, wired to a fuse that has power even when car is off. Drains battery if not turned off with the car. Front splitter was missing bolts even with hardware provided only hanging on from canards. Splitter was flapping at 100+; destroyed my $1,100 splitter and $250 front grill. Was told my front accessory drive bolts were loose - they were not I torqued to spec. They proceeded to hit all the bolts with an impact, breaking my AC compressor bolt which the belt pulled the AC line towards my header. Cost $1,300 to take to another shop to get fixed. Crank seal was replaced with incorrect crank seal for the Innovators West Balancer. Which then leaked oil under boost / left a puddle of oil under the car when turned off. Do not take your performance car here. I have other friends in the car industry that have been screwed over by these guys.

"I am extremely disappointed with my experience at Safford KIA of Fredericksburg. I had the…read moremisfortune of speaking with the Sales Manager, and I have never encountered such a lack of professionalism. He was incredibly disrespectful and spoke with a shockingly rude tone. He has zero communication skills and clearly doesn't know how to treat customers. -What's even more insulting is the attempt to tack on $1,000 in unnecessary fees. Honestly, instead of trying to squeeze an extra $1,000 out of customers, you should take that money and invest it in a class on professional ethics and basic human decency. Your reputation and your terrible attitude need it more than I need your car. I strongly advise everyone to stay away from this place. Take your business somewhere that values customers and operates with integrity

What an absolute disaster! I drop off my car at 10:15 am for an appointment made on-line. I am here…read moreat 7:40 pm still waiting. The oil change was completed around 3 pm (assuming the service advisor was telling the truth- paperwork says they started at 3:09 pm) but the brakes originally picked were incorrect. Someone grabbed manual and the wrong pads. No apologies were offered and no courtesy loaner was provided. What a huge disappointment! How is it that my car is at the dealership for over 8 hours and just given to me after 8 pm? The only positives from this experience are the Uber drivers who came to pick me up and drop me off. The Uber drivers were pleasant and dropped me off and picked me up with no issues. Kia Motors USA can't even explain this 8 hour wait while other cars dropped off much later were done much earlier.