Be aware of the Policy of this store. If you purchase from here and your item dosen't fit where…read moreyou planned it to go, You are stuck with it. No assistance from the store. No exchange for a smaller piece, no returns, not even an offer of return with a store credit or restocking fee. And they dont return phone calls.

I wish there were a way to give zero stars. On 2/24 we ordered a Bassett sectional from Shauna at…read moreSJB. We paid in full, over $5700, using our credit card and were told our order would be delivered in 6-8 weeks. On 5/25, after contacting them several times and being told they had no idea where in the process our order was, we contacted Bassett directly and were told 1) our order was not even placed until 3/30 and 2) our order was not even in production yet. We were assured by Shauna at that time that if we did not cancel the order with them that we would have it in June. On 6/28, my husband went to the store and was told, again by Shauna, that they did not have the order but they could surely have it in July. Also, that they are moving, which was evident by the appearance of the showroom, but couldn't give out a forwarding address yet. He asked then that the order be cancelled and we be given a full refund. We will see if this company has any integrity, and returns our money after this debacle.

A discount/savings-forward home furniture and decor store. Most of their floor is dedicated to beds…read moreframes and couches, but they also carry rugs, wall art, baby furniture, bookcases, end tables, gazebos, outdoor furniture, and more. They primarily carry Ashley furniture, but they have a few other brands as well. Note: Do be aware there's a knife store inside the furniture store flying "Don't Tread on Me" merch. PROS: -Fantastic pricing! Remember: the blue tags mean the price listed on the tag is HALF OFF. (I only found that out halfway through.) I thought $130 for a tall bookcase was pretty good, but once it was halved, that's just ridiculously good now. -Really friendly service. They clearly know the line between "being helpful" and "giving you space to explore". They popped in every 20 minutes or so, but they mostly kept their distance to allow us to sit on and discuss all of the different furniture. -Different ways to get your furniture. They don't offer delivery themselves, but they have a company they suggest using and all the details about how to use it. They have show models you can take home that day and other options you have to order in and wait for. Good options. -Good clearance selection. It's definitely a hodgepodge of stuff, but it's a CHEAP hodgepodge of stuff. They have lamps, chairs, couches, gazebos, auto parts (?), and more. It's a whole bunch of random stuff. CONS: -I'd love to see their pick-up hours extended for out-of-towners. They close pick-up at 6pm, and we weren't able to make it out of work and make the drive to get there by 6pm (traffic at rush hour is intense!). We'd have to come in on the weekend or take a day off work. -Otherwise, nothing! We didn't come away with anything, but they had a great selection of items, and I think this was probably one of the best places to start our couch shopping. We'd be back if we were looking for adding new furniture.

The salesperson was fine. The wait for the ordered couch was 7-8 weeks which I understood…read more But, now that I have the couch, there's a big problem that I can't seem to get any help. I had to pay for the delivery. I had to pay extra because I used a credit card, and extra for them to for the set up. The center portion of the couch is not on right. After several calls to the moving company (Queen City Delivery) who was recommended by Bargains and Buyouts, and several calls to the furniture store I'm at my wits end.I even went to the corporate website and used the email address that they advertised (many times to make sure of the address)the email was returned as undeliverable. Left my name several days ago at the store and the manager was supposed to return my call but has not. Frustrated and abandoned by the company.

I went to the Jays Furniture Direct off Dixie Hwy I think it's the one in the shopping plaza. I was…read morewelcomed with a warm hello and a very laid back yet attentive approach. I met a wonderful husband and wife that works there and their daughter. I was so pleased with my visit.I found a couch I absolutely loved, it's very modern and from Ashley Furniture and extremely comfortable! It isn't very often you find modern furniture THAT comfortable! They truly aren't sales people they are there to help you find your needs and that's what I really appreciate about this place. I may have overstepped a boundary over an issue I needed them to fix. Although, it was not necessary on their end they still went above and beyond and continued to treat me very well. They make you feel at home while you're shopping for your home :-) I've been in sales for 15 years and my mother shops all the time for furniture (and I go with her) I can honestly say this has been my absolute favorite furniture store I've ever shopped at and I'd recommend this place to anyone!! Thanks again :)

My husband and I have been loyal customer of Jay for over 20 years. Recently my husband updated our…read moreLiving Room furniture with a beautiful new living room sofa and love seat. We selected BEST Chairs to add to the collection, BEST is made in the USA! The Best Recliner Chair and 2 Swivel, Glide Chairs honestly these Chairs are the most comfortable chairs you will ever sit in! Also with the Best Furniture we had the option of customizing them with over 450 fabric choices. I love that customized effect that allowed us to add Elegance to the Room! We also upgraded our mattress and added the function of the new Lift Bed. Wow, what a great night sleep with our new mattress and love the fact with the Lift bed we can read or watch TV at ease! Honestly Jay carries furniture for every budget and a variety of brands, such as Ashley, Acme, American, Amini, Best, Catnapper, Coaster, Corsicana, Liberty, and Simmons. They will help you make the choice that best fits your needs and budget! We will not shop anywhere else but Jay's!

Good prices and some interesting stock. I've also bought tile, faucets, light fixtures and a rug…read morethere.

This place has pretty much anything you would need for home décor. We ended up getting a vintage…read moretruck to use as a coffee table. It seems legitimately old and worn, if its a reproduction someone has some serious skills. I read that a lot of items come from Asia (I saw a lot from India) and apparently they have buyers that just go out and look for this type of eclectic furniture in bulk and one offs. Rugs are some of the best deals I have seen (good quality and good price). If you need a piece to really stand out (and no one else has) this is the place to go! They also have free popcorn and fruit drink in the front for customers!

What a fabulous shop! Moved to Cincinnati from LA and Maria made me feel so welcome. The mix is…read morethoughtfully curated-felt like I was on Melrose. Can't wait to go back when I have time to try on some things-vintage jeans and more. Great shop!

Love Sara's House! Her downtown Hamilton location is a great location! Right by Ryan's tavern,…read moreRivers Edge for music in the summer and the Hamilton brewery- all walking distance. They also do Alive after 5 in Hamilton and other events that are right in the center of the store. Sara is super sweet. Her products are a lot of home decor, gifts for women, clothes, scarves, jewelry etc. always something new when I go! My favorite part are the lamps. If you are ever in the market for a neat lamp, her husband makes them and they are amazing. All kinds of unique pieces turned into lamps. This is my go-to spot if I need a gift for my mom, sister etc or just something for myself :) She also does events with local Hamilton businesses. I went to a chocolate and wine sampling there and am doing a flower class there in a few days. Keep it up Sara!

I ordered a couch on Feb 9, 2026. I was told it could take 10 to 12 weeks. On week 12 I called the…read morestore and was told there was a foam shortage so the order was delayed and I could not cancel the order as it was a special order. on 5-11-26 I received a voicemail stating the couch would be delivered within 7 to 10 days. on the 10th day, 5-21-26, I called and spoke with the store manager. No couch yet. she said she would check on it and cal meat days end. on 5-27-26 (15 weeks and two days since placing the order) I called and left a message. the manager left me a voicemail stating the couch would arrive within 7 to 10 days. I've been making monthly payments since February. DO NOT purchase anything from Kings Furniture and Mattress stores! I went to the one that just opened up on Beechmont Avenue near Anderson, Ohio. the sales people were very nice when I made my purchase however, this company truly lacks integrit.

I have to say that this place is amazing I'll never go to another furniture store after my visit…read morehere, Roy the sales manager was very helpful in getting us a new mattress and box spring and we found another end table to match the ones I have but needed 1 more . He was polite and quick to serve but not persistent like most sales people are these days he explained to me on what I wanted and I found the perfect mattress and box springs that I've been looking for so long . I appreciate all his help and I will continue to stay a loyal customer here. Thank you Roy very much. Paula Withrow

We purchased two couches for the family room and they very nice and set everything up as we wanted…read more Easy to work with and were super nice!

The store and personnel aren't my biggest issue, their delivery people are either inexperienced or…read morelazy! Bought a bunch of furniture and the only thing they were able to fit in my basement was the electric fireplace. Jays furniture was able to fit all 3 piece in my basement. My biggest issue is the finance source they use. Zibby loan company is a complete joke! If they try and put you with them RUN, fast! These people have know idea what they are doing.

BEWARE BEWARE They are not a bargain store at all. I went to Furniture Fair and bought a coffee…read moretable for cheaper money. Their delivery service is the worse I have ever seen. They did not pick anything up at all, they just pushed my furniture into my house and ripped the molding off my door way.

nick was great, helped me pick furniture via text message! he sent me all the items in stock and…read morepricing and coordimanaged delivery. Outstanding customer service

I bought a full mattress set at the Springdale location at the very beginning of August, and got a…read morepretty good deal. I went to check out and was told delivery would be 2-3 weeks. Ouch. But, I don't have the means to pick it up myself and the delivery fee was more than reasonable, so I was fine. The sales team on the floor was very nice and helpful as well. However, it was my understanding (from online and the document given to me after purchasing) that you would schedule your delivery date with the customer service rep WHEN you purchased the item. When I asked this, they said a rep would call me and schedule it soon. Okay, fine, whatever. After 2 weeks of nothing, I called the customer service hotline myself and was told they would be calling me soon. 4 days after that, I missed the call while I was in class and left multiple voicemails. They finally contacted me on the 3 week mark to schedule my delivery day, when I was told it would be delivered by 3 weeks. Didn't even give me the delivery time window, they called back the next day to tell me that. I can understand that sometimes things get busy, but this was borderline ridiculous. I felt completely at the mercy of this company waiting almost 4 weeks for a mattress, and any customer service was a hassle to get a hold of. The mattress set is fine (some strings hanging off), but I don't think it was worth the wait time or headaches. If I could have cancelled this order 3 weeks ago, I would have in a heartbeat (but there would have been no refund, of course). I do not recommend getting delivery services from this establishment.

!!!!!!0 stars !!!!!! AVOID THIS PLACE AT ALL COSTS! This…read morebusiness is full of lies! They will sell you an item that isn't in stock just to say it will be here in 6-8 weeks. But here's the kicker when your order doesn't arrive and it's been 12 weeks they will tell you it's the manufactur's issue and not there's. They also will keep telling you we have a truck coming on Friday and it seems to be every Friday but seems to never come. What a joke. Then they will try to offer you an old ass floor model at full price. lmfao. I can't stress enough how much of a headache this establishment is. Also to note 90% of there customer service is done by text messaging. This place is a scam !!!!! John Matarese needs to Investigate this place. Straight up liars!

Great service and a great value!…read more When looking for new furniture for the house, this is always our first stop. At Riley's, you're not going to find your highest and, custom-made, handcrafted furniture. What you will find is durable, Quality Furniture at an affordable price that is perfect for a growing Family. We've purchased couches, bedroom sets, tables and other items at Riley's throughout the years. The staff has always been fantastic. They don't Hound you but they are always there to help. They make their presence known, they guide you to the areas that you want to be and they let you do your own browsing. When it comes to couches and some other upholstered furniture, you typically have a number of options for upholstery textures, colors and patterns. A lot of these are at no extra charge. Delivery and assembly is also very affordable. A lot of the wood furniture, tables and bedroom sets and the like, they are particle board and laminated. But again, very durable and great for a growing family. With a growing family, you don't always have little ones who are as considerate about the furniture as the people paying for it might be. That being the case, you probably don't want to go out and spend $10,000 on a bedroom set for a small child. Like most furniture stores, Riley's has deals going almost all of the time. Often times there are interest free options to pay overtime. Would I go back? Definitely. Like I said, this is a regular stop for us when we're Furniture shopping. I'd highly recommend checking out Riley's first.

I am writing on behalf of my elderly parents. A shout out to Bruce and all of the employees at…read moreRiley's for treating my parents just right even when things didn't go just right-not because of Riley's just circumstantial things. In the end, Riley's did an outstanding job managing my parents' situation. It is appreciated by this daughter, and for this alone, I will make my way to Riley's to shop when I need furniture. Superb customer service if you are looking or if you are buying. Consider shopping Riley's the next time you need a recliner or furniture for any room :) Thanks again to the team.