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    Cincinnati Overstock Warehouse

    1.6 (87 reviews)
    Open 11:00 am - 7:00 pm
    Updated 2 months ago

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    Mac A.

    My girlfriend went in to the Florence, KY location and purchased a sectional couch. It happened to be the floor model and last available they had. She scheduled a pick up for the very next day. I picked up a Uhaul and me and my brother went to pick up the couches (my gf was not present). The gentleman at the door asked me to pull the uhaul to the dock and he and another worker proceeded to load the couch into the truck. The furniture was completely wrapped in plastic and partially boxed as well. He asked me to sign a paper (which i incorrectly assumed was for picking up the couches). I proceeded to go to my house to drop off our couches where my girlfriend was waiting. Me and my brother carried the heavy couches up 3 flights of stairs. When we unwrapped the couches my girlfriend said THEY GAVE US THE WRONG COUCHES!!!!! I called the company which was impossible to get through do to having a automated service. I text the number written on the paperwork and fortunately received a call from Dylan, the manager. I informed him of the mistake and asked him if he still sees the couches on the door that we paid for at which point he says, "oh my god yes i do". I asked if he could schedule a pickup for the couches we received and if they can bring us the correct couches. He said.... "unfotunately since you signed the paper that you received the correct couches you would have to bring them back to us and we can exchange them". I said excuse me??? I said did your company wrap up the incorrect couches? He said yes. I said did your company load the couches into our truck? He said yes. I said was this an error on your end? He said yes. I said so you can't come get the couches and bring us the correct ones??? He said unfortunately you would have to bring them to us. So me and my girlfriend decided to just keep the couches instead going through the hassle with them. Fast forward 2 days after we decided to keep the couches.... (here's the kicker) I received this exact text from the company (copy & paste) "I apologize, We need the address to pick the sectional up, as it was previously sold to another customer before you, they purchased on 2/26." "Hello, We apologize for the misunderstanding on the items. It seems the wrong sectional was delivered to your home. We are reaching out to try to obtain the address so that we can bring you the correct sectional and take the incorrect sectional back to the warehouse. Please send the address so that our delivery team get you scheduled to bring out the correct sectional." So NOW they want to pick up the couches free at charge and deliver the correct ones because they realized the couches they gave us were for someone else. Ha! Sorry not sorry. Our puppy loves the couches now.

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    1 month ago

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    2 years ago

    Service was great and good stock and prices and will work with you. Great place to shop and ask for Roland wethungtin

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    6 years ago

    Avoid this company- Selling items out is stock and prices vary daily.

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    Page 1 of 3

    Ask the Community - Cincinnati Overstock Warehouse

    Review Highlights - Cincinnati Overstock Warehouse

    When we arrived at the West Chester location the employees helped load it all into our car and we were in and out in about 15 minutes.

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    Furniture & Cabinet Outlet - Light gray sectional sofa with console at Furniture & Cabinet Outlet in West Chester Township, Ohio.

    Furniture & Cabinet Outlet

    3.6(11 reviews)
    6.9 mi
    $$

    My wife and I shopped there tonight and bought a bed frame. It was a great value compared to other…read morestores we looked at. We worked with the owner, Gene to complete the purchase. He was very helpful and provide us with a lot of information about the different options he has. His warehouse is large, but his online selection is even greater. This is the third item we have purchased from here. We bought a couch a few years ago and all of our kitchen cabinets about 8 years ago when we remodeled out kitchen. I have been 100% satisfied with the price, service and quality of all of our purchases. I would look here before any other store. It is locally owned and how often do you get to shake the hand of an actual local owner of any store?

    My husband and I just purchased a sectional on Thursday evening. We walked around and we're both…read morereally pleased with the selections available and I was absolutely in LOVE with the prices. I found this fantastic sectional with a large chaise and we purchased it immediately. I had seen this same exact sofa on marketplace used selling for $600 and this was not much more than that brand new in plastic! We opted to pick it up on Saturday rather than wait to have it delivered. After my husband and BIL picked up the couch and wrestled it through our tiny front door (our house is old. ) I realized that we had two right sides and no left. Something to keep in mind is this sofa has both a right chaise and a left chaise configuration. We got the right area facing chaise and a left area facing sofa. I called and left a message but unfortunately they were already closed for the day. I figured it would be minimum Monday before I could get any resolution due to short working hours on Sunday and needing to rent another truck. Honestly, Sunday was a complete cluster and these guys immediately turned my day around! I ended up needing to take my baby to the hospital and was there all morning. I didn't think I would have time to get this situation resolved as obviously baby comes first. Luckily we got discharged and I called around 12:30 and the man on the phone was so kind. He immediately said he was the only one in the store but he would call his boss and get my situation resolved entirely. By 2 pm these guys found the correct piece, brought it to my house, actually put it in my living room and took the incorrect piece back out. And they did all of this without waking the baby! I am honestly so pleased with the sectional, the options they had available, the value and most importantly the customer service. I can not recommend these guys enough, they have truly won me over as a customer for life.

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    Furniture & Cabinet Outlet - White bedroom set with bed, dresser, and mirror at Furniture & Cabinet Outlet in West Chester Township, Ohio.

    White bedroom set with bed, dresser, and mirror at Furniture & Cabinet Outlet in West Chester Township, Ohio.

    Furniture & Cabinet Outlet - Beige sectional sofa with chaise at Furniture & Cabinet Outlet in West Chester Township, Ohio.

    Beige sectional sofa with chaise at Furniture & Cabinet Outlet in West Chester Township, Ohio.

    Furniture & Cabinet Outlet - Furniture showroom with patio sets and sofas at Furniture & Cabinet Outlet in West Chester Township, Ohio.

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    Furniture showroom with patio sets and sofas at Furniture & Cabinet Outlet in West Chester Township, Ohio.

    Riley's Furniture & Mattress

    Riley's Furniture & Mattress

    3.4(19 reviews)
    11.5 mi
    $$$

    Great service and a great value!…read more When looking for new furniture for the house, this is always our first stop. At Riley's, you're not going to find your highest and, custom-made, handcrafted furniture. What you will find is durable, Quality Furniture at an affordable price that is perfect for a growing Family. We've purchased couches, bedroom sets, tables and other items at Riley's throughout the years. The staff has always been fantastic. They don't Hound you but they are always there to help. They make their presence known, they guide you to the areas that you want to be and they let you do your own browsing. When it comes to couches and some other upholstered furniture, you typically have a number of options for upholstery textures, colors and patterns. A lot of these are at no extra charge. Delivery and assembly is also very affordable. A lot of the wood furniture, tables and bedroom sets and the like, they are particle board and laminated. But again, very durable and great for a growing family. With a growing family, you don't always have little ones who are as considerate about the furniture as the people paying for it might be. That being the case, you probably don't want to go out and spend $10,000 on a bedroom set for a small child. Like most furniture stores, Riley's has deals going almost all of the time. Often times there are interest free options to pay overtime. Would I go back? Definitely. Like I said, this is a regular stop for us when we're Furniture shopping. I'd highly recommend checking out Riley's first.

    I am writing on behalf of my elderly parents. A shout out to Bruce and all of the employees at…read moreRiley's for treating my parents just right even when things didn't go just right-not because of Riley's just circumstantial things. In the end, Riley's did an outstanding job managing my parents' situation. It is appreciated by this daughter, and for this alone, I will make my way to Riley's to shop when I need furniture. Superb customer service if you are looking or if you are buying. Consider shopping Riley's the next time you need a recliner or furniture for any room :) Thanks again to the team.

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    Riley's Furniture & Mattress
    Riley's Furniture & Mattress
    Riley's Furniture & Mattress

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    Cincinnati Overstock Warehouse - furniture - Updated May 2026

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