I'm very disappointed with MY experience with this tree service.
My neighbor had some dead branches from his tree extending over my property. I brought the issue to his attention and offered to get estimates. One company gave us a very high estimate, so I contacted Big R (the tree company my neighbor had previously used to remove two trees).
Patrick came to my property and gave an estimate of $850 to remove my neighbor's tree., $100 more if the Stump also. While he was here, I also showed him a tree on my property and asked what it would cost to have it pruned. He recommended removing the tree instead and gave me a price of $300, which I thought was very reasonable. Since his crew would already be coming to the property to do my neighbor's tree, I assumed both jobs would be scheduled together.
I explained that I had some unusually high bills this month. He suggested I could give a post-dated check. He seemed fine with that. Patrick told me he would leave the estimates in the mailbox later that day.
I then texted the office specifically asking that my estimate be left in my mailbox and my neighbor's estimate in his mailbox. My neighbor's estimate was left in both mailboxes--but I never received an estimate for my tree.
I contacted the office again and Bonnie stated she would let Patrick know. My neighbor made an appointment for his tree to be removed on the coming weekend. No communication was directed my way regarding my tree. The morning of the neighbor's tree removal a crew member asked if they could park their truck on my driveway. I said yes. He also said, "it doesn't leak oil or anything." When Patrick was at my property for my neighbor's tree removal, I pulled him aside and asked him directly about my estimate. He told me that he doesn't write proposals on proposal paper because it costs too much and said he would give me the estimate on a card instead. He never left the card.
My neighbor's tree removal was completed, and I still have not received the written estimate, no phone call, no text, and no explanation about my job.
To make matters worse, the company's large cherry-picker truck was parked on my driveway and left a large oil stain, and no one had the courtesy to mention it or take responsibility for it.
I took the time to contact this company, obtain an estimate, and was prepared to hire them. He was accommodating about payment and I was essentially giving them the job. If they changed their mind or didn't want to do my tree, that's their choice--but the professional and courteous thing would have been to simply tell me.
Instead, I was repeatedly told I would receive an estimate, followed up with the office, asked Patrick about it directly, and still received nothing. Then I was left with an oil stain on my driveway and not even the courtesy of an explanation.
Very disappointing experience. Good communication and follow-through should be the bare minimum when dealing with a potential customer. I would not recommend this company based on the way this was handled. read more