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    Big Pine Sports

    4.3 (10 reviews)
    Closed • 9:00 am - 5:30 pm

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    Review Highlights - Big Pine Sports

    “Since watching so many I needed some insight while installing a back window on my KRX.”

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    Jolly Circle

    Jolly Circle

    (9 reviews)

    I had an incredibly disappointing and frustrating experience at this shop. I dropped off two…read moree-bikes and encountered issues with both the quality of work and the management's conduct. **Bike #1:** I was charged $75 for a flat repair and derailleur adjustment (on a new bike)--nearly double the market rate. Worse, the bike now only shifts through half its gears (it worked perfectly before), and the "repaired" tire went flat after one ride in my driveway. When I tried to inflate it, the tube popped at only **10 psi**, indicating a faulty installation. **Bike #2:** The experience with my wife's bike was even worse. The quote spiraled from a tune-up to a total of $365 as they continually found "new" problems, including issues with a derailleur that had zero problems previously. **Customer Service:** Jerry's communication style is aggressive and condescending. When I questioned the mounting costs, he used scare tactics, repeatedly telling me the bike was "dangerous" and "unsafe to ride" to pressure me into more repairs. When I tried to voice my concerns about being nickel-and-dimed during this three-week ordeal, I was laughed at and hung up on three separate times. I was even insulted personally when he told me he "would have never let his bike get this bad." This shop relies on upselling through fear and has zero respect for its customers. Save your money and go somewhere that values integrity and basic mechanical competence.

    Fast, competent service, kind person to person dialogue, and clean, nice shop. We'll definitely go…read moreback!

    Hangar 15 Bicycles - Lehi - '21 cannondale quick 6 - size: small

    Hangar 15 Bicycles - Lehi

    (4 reviews)

    Stopping in on a road trip with a shredded tire. The crew provided a Very affordable tire and inner…read moretube replacement on the spot for our old Pedego. Kind people, very helpful! They had us Mounted and going in less that 30 minutes.

    A few weeks ago, I had a bicycle assembled at this place. My prior experiences had been largely…read morepositive or neutral. Cannondale insisted on a Hangar 15 location for assembly, so I chose this one. The assembly was alright outside of one crushed cable leading to the headlight. The one thing I can't forgive is the process of dealing with that single issue. There are two lights on the bike: a running light and a headlight. This Hangar 15 location insisted that the headlight was disabled due to the presence of the running light. That didn't sound right, so I went back and asked again. During the follow up, the response was bizarrely aggressive. So, I read every bit of documentation on the bike and found Cannondale sucks at documenting literally anything about their bikes. Nothing in the documentation was useful. Contacting Cannondale was similarly fruitless. The Cannondale customer service email guy had no comment on the headlight/running light. I needed to get the cable to the headlight fixed anyway, so I submitted a warranty claim. Cannondale once again insisted on a Hangar 15 location, so I went to the Orem store. Those guys were substantially more professional. They were able to get a response from Cannondale. The running light/headlight dynamic relies on a light sensor. The headlight was just broken. All H15 Lehi had to do was call Cannondale, and they didn't even bother. If you want good customer service, this is the wrong location. Go to the Orem location instead. The Draper location is also probably better. I will never go back to Hangar 15 Lehi. (They get 2 stars because the documentation for that specific bike was so awful. Cannondale should be updating that particular section soon. Again just to be fair, I probably won't buy another Cannondale.)

    Big Pine Sports - bikes - Updated October 2026

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